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Ann D
Customer Reviews for Not Just Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A reservation was created for a 3:00 pickup on 4/18/26 (Sat.), return 4/19/26 (Sun.) for a 10 foot truck made with Not Just Antiques (NJA) in Bothell, WA. The hours of business at this location are 11 AM to 6 PM Monday through Saturday. The U-Haul regional office called Saturday morning to say that the truck dispositioned for our use was damaged, could not be rented, and that a reservation for another truck at 5 PM had been created. We were there at 5:15 PM to pick up the truck and was told by staff at NJA to call the manager. When we did we learned that she was next door (possibly at the Passion Tequila restaurant) but refused to return to NJA to give the key, saying that she had cancelled the reservation because she didn’t have a truck. It was readily apparent the manager was at a noisy restaurant or bar making it very difficult to conduct the business at hand over the phone. We had to go through the information entry process of making a reservation all over again for a bigger truck at a higher price. The truck was dirty with unknown particulate and other items in the cab and in the box. It wasn’t the truck that we supposed to have. It was harder for us to use due to a higher deck height, higher cab height, and used more fuel than the truck that we had made the initial reservation for. Through all of the dealings with the manager her voice inflection and manner was argumentative and flippant. She also tried to charge us for fuel that we had already replaced.
Phillip SI don’t think it’s fair that if we put more gas in the tank than it had when we picked it up, we should be able to have the difference deducted from the charges. If we bring the truck back with less gas, then we get charged the difference. What gives? Also, the lady at the drop-off location doesn't have the best customer service. She was startled when I asked her the question about the difference in overfilling the gas tank.
Cihan DManager very nice and efficient
DEBRA SNot all staff were trained to complete a U-haul agreement, so there was a delay both at rental and return. Wait was not excessive and staff were all very kind and friendly but gives me pause to think I need to verify before driving there to ensure I CAN complete a contract before visiting.
Diana SThe U-Haul service provider was great. She was unable to find my reservation in the system, but quickly accommodated me with the truck I needed. Drop off was hassle-free and quick. Great work!
STEPHEN SClean and easy
Michael BSeal broken in driver side door so it sounded like a wind tunnel all the way from Portland to Seattle and back. the gas was difficult to fill as the nozzle had to be held so the gas would not pour out onto the street. This happened on our first fill up. The rest of the vehicle was fine and did the job well. We appreciate the close proximity of this location to our place of residence.
MARY RThe truck rental was fine. However, I also reserved 4 different dollies and when I showed up I was told they didn't have a single dolly at all. I was heading straight to move some furniture and appliances, and now I was stranded. I had to find a different U-haul location and go and pick up dollies there out of my way and it cost me precious time of daylight. We ended up having to load the big items in the dark. I will never rent from them again. She said it was the fault of U Haul corporate and that they won't supply them with dollies. If that is the case, then don't make the offerable on the website and let renters know that. U Haul needs to take care of their franchisees if that is an issue. Bottom line it made for a horrible experience for us.
MATTHEW Aeasy in and out. very friendly customer service and no wait times 10/10
JOHN BExcellent drop off spot. Plenty of room to park the rental truck. Key box was easy to find. A little dark back there though. I did not engage with staff for drop off.
Lorraine Hample parking easy to access from either side of the road. easy easy.
MICHAEL MThe truck was excellent except that the truck bed smelled like weed.
Michael EExcellent service. I've used U Haul before at other locations and this one is by far the best I have ever been to. I will be going back next time I need a rental. Thank you!
Matthew SSuper easy pick up and drop off (after hours). Second time renting a truck here and will continue to do so.
JOSEPH BEfficient handling of pick up and drop off
Ramunas WVery difficult to find, google maps kept giving wrong area
TERRANCE BNot happy
DARWIN WWhen I called and booked the 10' truck I was quoted a price of 2546.00 confirmation number 19598100. I paid 300.00 more than the quote... Found my paper work when I arrived in ohio.
KELLE FClose to my home.
DAVID G