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rafael T.
Customer Reviews for Nuevo Mundo Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was dirty
miguel M.My furniture pads were not in the van and the check in/out process was long and disorganized
George D.Great job
Sergio R.Great staff and very helpful
EDGAR M.Great customer service
CESAR G.grest customer service
Sany S.It was very easy and pleasant to rent at that location customer service was great and the employee was very helpful and super nice will definitely rent there again and recommend it
Annet S.las personas que trabajan customer service deben saber exactamente el soze del camion que va a recoger. yo por ejemplo necesitaba un 14",y customer service me dijo que en la localidad habian,y pues no era sierto,los camiones eran de 10"
irina L.Clean the truck it was full of white sand on the driver side and explained the customer how the functions of the truck works...walk with the costumer to pick the truck and show them where the light of the back turn on, we have to be dark because 5 people couldn't figure out where the light of the back turn on. It would be great for next customers to have the truck clean. Also i rented the truck for one location, and when i got there the door was close without advising the customer, and i had to called customers service, and waisted 1 hour of day time for the moving, because i have to drive 6 more miles far from where the move was going to be, to pick up another truck, but they where considered at the end a leave the miles for 0.40 cents instead of 0.99 cents so I appreciate that, but still they should have called me first, and let me know before i drive there to the first location. When i went to to return the truck at 10 pm there was not parking so I have to call again waits 1 hour of my time to explain there was not parking and they put a note, and then i had to do a self checkout that was easy, but after all everything went well with the moving, i just advised that you help the customer a little more.
Yusmil B.They are very quick and you can actually complete the order online and just pick up the keys
Luby E.It would be great if the employees spoke English. I am not Latin. I had to speak broken Spanish in my own country, in order to rent a Uhaul. I could barely understand what the employees were telling me. Do you think that is correct? I was under the impression that Uhaul was an American company and its employees spoke English.
Jennifer B.They stated to me that it was going to be cheaper to take it and return it than leaving it at the location of the move when I returned the truck the bill was 689.00. They lied it was cheaper to drop it off where I moved not returning it back to them. I will never go there again.
Lesley G.Just keep up with the good work . Great location for rentals, fast, friendly, on point, profesionales. Not like the Frankys pizza place 7 block away That don't answer the phone For rentals and call you back 1hr:30 min later. If you insist calling. And complain. Had couple of bad experience renting pick up truck, so I'm not going there any more. I found this new location on bird Rd and 97 ave and I love their costumer service. So Congrats.
Ernesto D.I made the reservation online did not choose the insurance because I have insurance when I returned the vehicle they charge me for insurance
Robert S.Excelente equipo de trabajo en esta locación, bien profesionales. Gracias
ALEJANDRO V.My truck never got left at the other location I was supposed to pick up at. Called a representative and she sent me here, where there was a truck ready to go.
Camille S.Excellent customer service
jean paul B.No one was at the store at 9am. No one answered the phone either. At 9:15, a woman came and opened. When I went in and said good morning, she ignored me. She was not wearing a mask, either. The man returning the van I was getting told me it stunk. When I mentioned this, the woman told me it's a “new car smell.†The van did indeed stink - of what can best be described as rotten fish. I was in a big hurry, so I just went ahead and drove with the windows open. Two warning lights were on the entire time. After putting air in the tires, I continued. The lights never turned off and a low tire pressure warning came up just as I was returning it. Do not recommend this place!!!!!
Nilda G.Friendly personnel
Jose D.Not much they had me in and out in a few minutes without hassles both when I picked up and returned the vehicle. I'm very happy with the service I received.
Jesus G.The miles to expensive cost!!!
osviel T.Back truck floor was dirty
luis R.Customers well treated. Very satisfied.
marcos r L.State on the contract how much you charge per gallon.
DOUGLAS M.Everything was excellent!! Great and fast service!
ALDO S.Great!!!
Yesenia S.Not only would I not recommend this location but I believe I am owed at least a partial refund as the equipment provided to me was not what I agreed to pay for when I made the reservation. To make the situation even worse I was not able to fully communicate my needs or issues as the staff only spoke 100% Spanish and I hardly speak any. I had to call my girlfriend to meet me at the location as she is fluent in Spanish. Had she not been available I would have not been able to communicate AT ALL nor would I have understood any of the instruction necessary during the entire check out and check back in process. It was terribly uncomfortable signing paperwork and agreeing to additional services when my understanding of the content was based on someone else's ability to translate. This is not uncommon in Miami but should 100% be visible on the UHaul Website. In addition to the language issue, when I reported the issue with the rental when I returned it, the associate told me there was nothing they could do and to report the problem to UHaul. Below is the issue I had with the rental truck 1 - the fuel level listed on the paperwork the associated asked me to sign BEFORE they gave me the truck was 7/8. The actual level in the vehicle was well below 1/4. Luckily I received a text from UHaul for a link to conduct and submit the inspection myself. (A VERY positive feature and experience of my rental - I really liked that service). I documented the level and submitted a photo and returned the vehicle with the same level of fuel. I was not charged for additional fuel so ultimately no harm. But again, being asked in a language I do not understand, to put my signature on a document before even being issued the equipment was extremely nerve racking. 2- upon getting a better look into the floor and upper area of the truck bed, it was clear it had not been cleaned. I signed off that the truck was clean but there was a sticky substance on the floor and upper storage area and it was dirty. Not dirty enough to notice when doing a visionary inspection upon check in but dirty enough to transfer my possessions. While ultimately I inspected the vehicle upon check in, it was clear that the staff does not do a thorough job of inspecting upon return. When I returned the vehicle there was zero inspection done with me prior to them charging my card. 3rd - this is most important and the reason I expect compensation. When I inspected the vehicle upon check in I zoomed in on the photos of the vehicle to ensure all the details of damaged I noticed where indicated. I submitted as all good before I entered the drivers seat. Before taking off I noticed the driver mirror was equipped with shrink wrap and tape at the base of mirror arm. Luckily I was able to reaccess the link sent to me by UHaul and I document this as well as took a photo. As suspect as the “fix†looked, I drove off assuming that the fix must be effective considering how critical a functioning drivers s
Michael B.Great customer service and polite assistance thank you
omar F.The rental price may be low, but the charge per mile is extremely ridiculous. $1.19 per mile is just way too high. That my friends is highway robbery...pun intended.
jesus P.Awesome Folks thanks
GUILLERMO G.Si lo recomiendo.
Yuliet T.I did the express check-in the night before, and they still asked me all the same questions and wanted our IDs and everything. And the truck had not been serviced. The front left turn signal was out and they had no other trucks that size available and offered no help for it. I can only hope that I don't get a ticket in the mail for it!
Daniel C.Some dirt/crumbs on the floor truck. Remote check in was easy and quick. I ordered a dolly, and was not in truck when I picked up. We needed to come back for it when the location was open.
Gerardo V.Great clean truck at a great price. Very nice people at the location
Julio P.Cab and back of the truck were dirty. Had to clean before taking on my ride.
Juan H.Location of Nuevo Mundo at 40th street is wrong in google maps, also the phone number seems to not work either. Once you are there service is perfect and the store is pretty nice. Thank You U-haul for your service it was very helpful
Isabel B.La recogida era para la 9:00 am y me entregaron el camión sobre las 9:40am además saliendo tuve que parar en un gas station ha ponerle aire a las tires,pésima ecperiencia.
Rolando D.Customer service was terrible
orlando D.staff at location did not understand how the self check-in and check-out worked.
Robert G.Very easy and convenient. Nice staff. Fácil y conveniente. Staff amigable.
Jonathan P.They opened late. I made my reservation at 9am and they opened about 20mins late. To make matters worst, the van I reserved I was under the impression it was the one with high ceiling. I turned out it wasn't so I had to make two trips and ended up paying more than necessary.
EDGAR E.should have gps and padlocks and should be able to have vans for longer distances
angela R.Reserved truck was "not available" but it was parked in the back, rented truck had trash from previous customer and spilled paint in the cargo area. Do not recommend.
Henric B.I have never had so many issues using a place. First to start with I had asked for a dolly and didn't receive it or was told when I confirmed that there wasn't one available. When I got to the place they confirmed the truck and told me the key has issues turning on. Last when I deliver the truck back at 6:30 they said the system was already closed and it closed at 6 pm I said that they told me on Saturday that it was going to be until Sunday at the time of check in not 6 pm. Then they said I was going to be charged an addition day. I grab my phone to contact Uhaul and within 5 mins they decided to override the system. The lady said she was going to charge me the total amount and I told her that uhaul already charge me the pre cost on Saturday. Then she said I will only charge you the left over charge. I didn't understand why she didn't know how to do her job. I will never go to that location again. Then she made me go take a picture of the miles instead of her walking over there to look for her self. Service truly was horrible. Wasted 15 mins arguing with her that I was told 24 hours and then another ten going to take a picture and arguing over the bill. It was a nightmare.
Pamela B.I rented a van, the location had the van but said the system didnt let them process it so they gave me a truck. The truck had ignition problems and was very dirty
Dairon V.Truck had a problem with the key to start the engine was not able to complete my task because of it and because I had to return the vehicle before he 9 am the next morning due a reservation. The key start in the vehicle would not turn over pet getting stuck
JOHN E.Your customer support phone line is a DISASTER. I had an outstanding issue from a previous move, the ladies at the pickup location gave me a number to resolve that issue. The person I spoke with on the phone was an embarrassment. Not only was she not helpful but she was extremely slow and wasted an hour of my time. She sounded like she just rolled out of bed or like she was high in heroine. I could not believe the type of service I was getting, I work customer support/service and this person sounded like her job was the last thing she wanted to do. I don't know if you guys allow your phone support to work from home but it is extremely unprofessional and disappointing.
HORACIO F.Staff at this location was very courteous and professional. Keep up the good work!
Lucila P.The location from which I rented your truck is extremely unprofessional and your organization should disassociate themselves from Nuevo Mundo immediately. They did not inform me that they did not handled U-Haul transaction after 7 P.M. When I attempted to return the truck at 7:13, they refused to take it back. I told them I would not take it because then I would be charged for driving it further and for another day. Their response was "not our problem." I had to stand there and bicker with them about their lack of profesionalism until they finally agreed to take the truck back. By some "miracle," the U-Haul program was still working after 7! This place of business handles multiple things, from cell-phone services to western unions and calling cards, which makes it so handling U-Haul business is almost an inconvenience to them. In addition to all of this, not a single person at this establishment spoke English. I understand it is Miami and thankfully I am multilingual, but that is simply unprofessional.
Rodolfo A.They where very rude and would not allow me to return the truck there.
Washim A.I had filled out the info online but it still took over 20 minutes. The van was dirty inside
TANIA D.Unfortunately, the truck reserved weeks in advance was not available when I arrived at this location. We were accommodated with a smaller vehicle, which turned our move into many trips rather than one.
Michael M.Clean the vehicle. It smelled overwhemingly like a cigarette ashtray. The inside of the windshield was very dirty. There was no windshield liquid. was Fix turn signal. Tune the engine
Arturo C.The key would get stuck in the ignition, I was charged more , terrible truck can't believe it was u haul!
Ileana G.The truck was disgusting, smelled of urine. Had damage on the outside. The lady that helped me when I dropped off the van was a bit rude.
Daniel V.