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YASSER O
Customer Reviews for Nuevo Mundo Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy buen servicio
ROBERTO SThe system is broken
YOHER VWhen I arrived they did not have my reserved 15 foot truck and I had to settle for a ten foot truck which caused us to have to take two trips instead of one, the cost for the movers cost me an additional $200. In addition to this I was charged excessive money for gas, the rep from Uhaul called gave me the refund for the rental but not the gas, felt like he was haggling with me without any consideration that this cost me an additional $200. Horrible experience and overall customer service from the branch and corporate
MAX MThe staff at Nuevo Mundo are FANTASTIC!!!! I misplaced my wallet after a long day they made sure to contact the next individual that took the truck and had him return so I could search, sure enough it was there, they gave me a sense of confidence and reassurance that the issue could be resolved, they are awesome!!!!
PABLO REverything is fine, good customer service, everything is 100% fine, thank you.
MIRIAM TLa Mujer Que me Atendió me dijo qué el Camión podía Entregar al otro Día lo Entregué Ese mismo Día en la Noche y me cobraron Casi el doble me Sentí engañado
PEDRO Rn que mejorar todoENo
REYNERIO mThaks
CESAR CEl lugar es perfecto y sus trabajadoras muy profecionales buen servicio recomendable 100%
Alexis VExcellent customer service 👏
DAVID DGreat staff, very friendly and helpful. Thank you!
GRECHIS NAmazing customer service. The truck was very clean and so was the equipment. I will always rent here as long as they keep up this great customer service.
JANNETTE OThe truck had horrible alignment issues and the a/c was not cooling well. Granted it is cooler weather in the morning in south Florida but by the afternoon it’s hot. The attendants in the location didn’t bother doing a walk around with me when picking up the truck. I needed to move so I dealt with the issues.
Rafael LSe los recomiendo, son buenos
Lazaro FExcellent service
Juan CTodo bien, pero solo use el camion 5 millas, le puse un galon de gasolina y me cobraron dos!! Recimendacion tome fotos de como deja el camion pues es imposible gastar 3 galones de gasolina en 5 millas
Marianela MThe truck had no breaks or power stealing. It was truly unsafe to drive. And they did not have the dolly I needed so I needed to rent a whole separate truck. Absolutely awful
Xavier AGot jipped with the gas. Only $10.00 so it wasn't the amount it was the principle. The paper marking and the gas dial differ. Hard to know exactly where the needle is on one verses the other.
Jorge PSin comentarios
CARLOS VThank you
Jorge MThe Van was super dirty and smell super terrible and the person inside not professional at all Definitely no recommend this service at all
GIOVANNI SEverything was sooo smooth. It was my first time renting a truck 🤦🏻♀️. And I have a very good experience. Thank you all of you guys.
Carol AAt the time of picking up the keys and the rental contract, they did not ask me if I wanted any additional coverage, they just added it to the contract and that's it.
Rafael GLocation was okay. Personnel were friendly and fast. The truck itself smelled strongly of cat urine. Strongly. In the cabin.
Nel Hadded insurance without authorization truck has service light on tire light on also a light for trailer on
Karina mThe truck I rented was a bit dirty when I received it.
Zulma RVery professional .Highly recommended.Thank u so much.
carlos rBoth Sales reps at this location were very helpful and friendly.
JULIO ACuando rente el equipo que sea el lugar donde se rento el equipo no cambien ni lugar ni hora
Miguel GGood staff and kindness, only the truck a little dirty and bad smell inside.
Rainer VAll met! Nuevo Mundo Company 9702 SW 40th St Miami, FL 33165 Recommend / Great Customer service! Thank you! ED
Enrique DFor some reason while taking pics of truck to upload. Picture error issue was noted. and was reported truck was i spected, and verified by customer service at location. Thank you much. Enrique
Enrique DASK if "Smart Move" coverage is wanted, since it is AUTOMATICALLY added to contract, EVEN THOUGH "No Coverage" was selected upon registering online.
elizabeth hVehicle was dirty
miguel mMy furniture pads were not in the van and the check in/out process was long and disorganized
George DGreat job
Sergio RGreat staff and very helpful
EDGAR MGreat customer service
CESAR Ggrest customer service
Sany SIt was very easy and pleasant to rent at that location customer service was great and the employee was very helpful and super nice will definitely rent there again and recommend it
Annet Slas personas que trabajan customer service deben saber exactamente el soze del camion que va a recoger. yo por ejemplo necesitaba un 14",y customer service me dijo que en la localidad habian,y pues no era sierto,los camiones eran de 10"
irina lClean the truck it was full of white sand on the driver side and explained the customer how the functions of the truck works...walk with the costumer to pick the truck and show them where the light of the back turn on, we have to be dark because 5 people couldn’t figure out where the light of the back turn on. It would be great for next customers to have the truck clean. Also i rented the truck for one location, and when i got there the door was close without advising the customer, and i had to called customers service, and waisted 1 hour of day time for the moving, because i have to drive 6 more miles far from where the move was going to be, to pick up another truck, but they where considered at the end a leave the miles for 0.40 cents instead of 0.99 cents so I appreciate that, but still they should have called me first, and let me know before i drive there to the first location. When i went to to return the truck at 10 pm there was not parking so I have to call again waits 1 hour of my time to explain there was not parking and they put a note, and then i had to do a self checkout that was easy, but after all everything went well with the moving, i just advised that you help the customer a little more.
Yusmil BThey are very quick and you can actually complete the order online and just pick up the keys
Luby EIt would be great if the employees spoke English. I am not Latin. I had to speak broken Spanish in my own country, in order to rent a Uhaul. I could barely understand what the employees were telling me. Do you think that is correct? I was under the impression that Uhaul was an American company and its employees spoke English.
Jennifer BThey stated to me that it was going to be cheaper to take it and return it than leaving it at the location of the move when I returned the truck the bill was 689.00. They lied it was cheaper to drop it off where I moved not returning it back to them. I will never go there again.
Lesley G