The truck I rented was a bit dirty when I received it.Zulma R.
Customer Reviews for Nuevo Mundo Company
(U-Haul Neighborhood Dealer)
Miami, FL 33165
Services at this Location:
- Mon-Sun: 9 am - 7 pm
Special Operating Hours
- 7/4/2022: 9:00 am - 5:00 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.Victor G.
Customer did not leave a comment.jeff P.
Customer did not leave a comment.Marvin a M.
Very professional .Highly recommended.Thank u so much.carlos R.
Both Sales reps at this location were very helpful and friendly.JULIO A.
Customer did not leave a comment.Richard conroy J.
Cuando rente el equipo que sea el lugar donde se rento el equipo no cambien ni lugar ni horaMiguel G.
Customer did not leave a comment.MARIBEL Y.
Customer did not leave a comment.Juan S.
Customer did not leave a comment.Liselore V.
Customer did not leave a comment.marianela M.
Customer did not leave a comment.Medea Del C T.
Good staff and kindness, only the truck a little dirty and bad smell inside.Rainer V.
All met! Nuevo Mundo Company 9702 SW 40th St Miami, FL 33165 Recommend / Great Customer service! Thank you! EDEnrique D.
Customer did not leave a comment.adrian M.
For some reason while taking pics of truck to upload. Picture error issue was noted. and was reported truck was i spected, and verified by customer service at location. Thank you much. EnriqueEnrique D.
ASK if "Smart Move" coverage is wanted, since it is AUTOMATICALLY added to contract, EVEN THOUGH "No Coverage" was selected upon registering online.elizabeth H.
Customer did not leave a comment.rafael T.
Vehicle was dirtymiguel M.
Customer did not leave a comment.victoria S.
My furniture pads were not in the van and the check in/out process was long and disorganizedGeorge D.
Great jobSergio R.
Great staff and very helpfulEDGAR M.
Great customer serviceCESAR G.
Customer did not leave a comment.Carlos M.
grest customer serviceSany S.
It was very easy and pleasant to rent at that location customer service was great and the employee was very helpful and super nice will definitely rent there again and recommend itAnnet S.
las personas que trabajan customer service deben saber exactamente el soze del camion que va a recoger. yo por ejemplo necesitaba un 14",y customer service me dijo que en la localidad habian,y pues no era sierto,los camiones eran de 10"irina L.
Clean the truck it was full of white sand on the driver side and explained the customer how the functions of the truck works...walk with the costumer to pick the truck and show them where the light of the back turn on, we have to be dark because 5 people couldn't figure out where the light of the back turn on. It would be great for next customers to have the truck clean. Also i rented the truck for one location, and when i got there the door was close without advising the customer, and i had to called customers service, and waisted 1 hour of day time for the moving, because i have to drive 6 more miles far from where the move was going to be, to pick up another truck, but they where considered at the end a leave the miles for 0.40 cents instead of 0.99 cents so I appreciate that, but still they should have called me first, and let me know before i drive there to the first location. When i went to to return the truck at 10 pm there was not parking so I have to call again waits 1 hour of my time to explain there was not parking and they put a note, and then i had to do a self checkout that was easy, but after all everything went well with the moving, i just advised that you help the customer a little more.Yusmil B.
Customer did not leave a comment.Alan H.
They are very quick and you can actually complete the order online and just pick up the keysLuby E.
It would be great if the employees spoke English. I am not Latin. I had to speak broken Spanish in my own country, in order to rent a Uhaul. I could barely understand what the employees were telling me. Do you think that is correct? I was under the impression that Uhaul was an American company and its employees spoke English.Jennifer B.
They stated to me that it was going to be cheaper to take it and return it than leaving it at the location of the move when I returned the truck the bill was 689.00. They lied it was cheaper to drop it off where I moved not returning it back to them. I will never go there again.Lesley G.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.jorge P.
Just keep up with the good work . Great location for rentals, fast, friendly, on point, profesionales. Not like the Frankys pizza place 7 block away That don't answer the phone For rentals and call you back 1hr:30 min later. If you insist calling. And complain. Had couple of bad experience renting pick up truck, so I'm not going there any more. I found this new location on bird Rd and 97 ave and I love their costumer service. So Congrats.Ernesto D.
I made the reservation online did not choose the insurance because I have insurance when I returned the vehicle they charge me for insuranceRobert S.
Customer did not leave a comment.Silvio C.
Customer did not leave a comment.jaime B.
Customer did not leave a comment.Carlos G.
Customer did not leave a comment.pablo L.
Excelente equipo de trabajo en esta locaciÃ³n, bien profesionales. GraciasALEJANDRO V.
My truck never got left at the other location I was supposed to pick up at. Called a representative and she sent me here, where there was a truck ready to go.Camille S.
Excellent customer servicejean paul B.
Customer did not leave a comment.Kathleen H.
No one was at the store at 9am. No one answered the phone either. At 9:15, a woman came and opened. When I went in and said good morning, she ignored me. She was not wearing a mask, either. The man returning the van I was getting told me it stunk. When I mentioned this, the woman told me it's a â€œnew car smell.â€ The van did indeed stink - of what can best be described as rotten fish. I was in a big hurry, so I just went ahead and drove with the windows open. Two warning lights were on the entire time. After putting air in the tires, I continued. The lights never turned off and a low tire pressure warning came up just as I was returning it. Do not recommend this place!!!!!Nilda G.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.LUIS L.
Friendly personnelJose D.
Customer did not leave a comment.ALIEN T.
Customer did not leave a comment.maritza L.
Customer did not leave a comment.Alejandro E.
Customer did not leave a comment.vilma A.
Customer did not leave a comment.Eduardo T.
Not much they had me in and out in a few minutes without hassles both when I picked up and returned the vehicle. I'm very happy with the service I received.Jesus G.
Customer did not leave a comment.Andrea Q.
The miles to expensive cost!!!osviel T.
Customer did not leave a comment.Emilio R.
Back truck floor was dirtyluis R.
Customer did not leave a comment.Jose L.
Customers well treated. Very satisfied.marcos r L.
Customer did not leave a comment.Bernardo G.
State on the contract how much you charge per gallon.DOUGLAS M.
Everything was excellent!! Great and fast service!ALDO S.
Customer did not leave a comment.alexis E.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Cesar C.
Customer did not leave a comment.Jaquelin C.
Not only would I not recommend this location but I believe I am owed at least a partial refund as the equipment provided to me was not what I agreed to pay for when I made the reservation. To make the situation even worse I was not able to fully communicate my needs or issues as the staff only spoke 100% Spanish and I hardly speak any. I had to call my girlfriend to meet me at the location as she is fluent in Spanish. Had she not been available I would have not been able to communicate AT ALL nor would I have understood any of the instruction necessary during the entire check out and check back in process. It was terribly uncomfortable signing paperwork and agreeing to additional services when my understanding of the content was based on someone else's ability to translate. This is not uncommon in Miami but should 100% be visible on the UHaul Website. In addition to the language issue, when I reported the issue with the rental when I returned it, the associate told me there was nothing they could do and to report the problem to UHaul. Below is the issue I had with the rental truck 1 - the fuel level listed on the paperwork the associated asked me to sign BEFORE they gave me the truck was 7/8. The actual level in the vehicle was well below 1/4. Luckily I received a text from UHaul for a link to conduct and submit the inspection myself. (A VERY positive feature and experience of my rental - I really liked that service). I documented the level and submitted a photo and returned the vehicle with the same level of fuel. I was not charged for additional fuel so ultimately no harm. But again, being asked in a language I do not understand, to put my signature on a document before even being issued the equipment was extremely nerve racking. 2- upon getting a better look into the floor and upper area of the truck bed, it was clear it had not been cleaned. I signed off that the truck was clean but there was a sticky substance on the floor and upper storage area and it was dirty. Not dirty enough to notice when doing a visionary inspection upon check in but dirty enough to transfer my possessions. While ultimately I inspected the vehicle upon check in, it was clear that the staff does not do a thorough job of inspecting upon return. When I returned the vehicle there was zero inspection done with me prior to them charging my card. 3rd - this is most important and the reason I expect compensation. When I inspected the vehicle upon check in I zoomed in on the photos of the vehicle to ensure all the details of damaged I noticed where indicated. I submitted as all good before I entered the drivers seat. Before taking off I noticed the driver mirror was equipped with shrink wrap and tape at the base of mirror arm. Luckily I was able to reaccess the link sent to me by UHaul and I document this as well as took a photo. As suspect as the â€œfixâ€ looked, I drove off assuming that the fix must be effective considering how critical a functioning drivers sMichael B.
Great customer service and polite assistance thank youomar F.
The rental price may be low, but the charge per mile is extremely ridiculous. $1.19 per mile is just way too high. That my friends is highway robbery...pun intended.jesus P.
Awesome Folks thanksGUILLERMO G.
Customer did not leave a comment.fernandez R.
Customer did not leave a comment.Demis V.
Customer did not leave a comment.Ana G.
Customer did not leave a comment.Ulla P.
Customer did not leave a comment.kristy P.
Customer did not leave a comment.renaldo T.
Si lo recomiendo.Yuliet T.
I did the express check-in the night before, and they still asked me all the same questions and wanted our IDs and everything. And the truck had not been serviced. The front left turn signal was out and they had no other trucks that size available and offered no help for it. I can only hope that I don't get a ticket in the mail for it!Daniel C.
Some dirt/crumbs on the floor truck. Remote check in was easy and quick. I ordered a dolly, and was not in truck when I picked up. We needed to come back for it when the location was open.Gerardo V.
Great clean truck at a great price. Very nice people at the locationJulio P.
Customer did not leave a comment.pablo C.
Cab and back of the truck were dirty. Had to clean before taking on my ride.Juan H.
Customer did not leave a comment.Luis V.
Location of Nuevo Mundo at 40th street is wrong in google maps, also the phone number seems to not work either. Once you are there service is perfect and the store is pretty nice. Thank You U-haul for your service it was very helpfulIsabel B.
La recogida era para la 9:00 am y me entregaron el camiÃ³n sobre las 9:40am ademÃ¡s saliendo tuve que parar en un gas station ha ponerle aire a las tires,pÃ©sima ecperiencia.Rolando D.
Customer service was terribleorlando D.
Customer did not leave a comment.Juan F.
Customer did not leave a comment.Chet O.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Sandy M.
Customer did not leave a comment.iliana F.
Customer did not leave a comment.maricel P.
staff at location did not understand how the self check-in and check-out worked.Robert G.
Very easy and convenient. Nice staff. FÃ¡cil y conveniente. Staff amigable.Jonathan P.
They opened late. I made my reservation at 9am and they opened about 20mins late. To make matters worst, the van I reserved I was under the impression it was the one with high ceiling. I turned out it wasn't so I had to make two trips and ended up paying more than necessary.EDGAR E.