Customer Reviews for Nuevo Mundo Company
(U-Haul Neighborhood Dealer)

287 reviews

9702 SW 40th St   Miami, FL 33165

(786) 507-8340

Office Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(786) 507-8340

9702 SW 40th St
Miami, FL 33165

Services at this Location:

Office Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
3.0

Buenas Noches , Ya habia puesto gasolina al camionciti y me cobraron la gasolina , hay que estar pendiente con las Millas. Despues todo bien. Gracias ,

JAIRO H 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D 
Rating:
5.0

Customer did not leave a comment.

Danilo M 
Rating:
4.0

Customer did not leave a comment.

Albert D 
Rating:
4.0

Customer did not leave a comment.

PATRICIA C 
Rating:
5.0

Customer did not leave a comment.

JOSHUA O 
Rating:
4.0

There was a roach in the truck. It was pretty alarming to see. I’m hoping there was only one and not more that I didn’t see.

ADELE D 
Rating:
5.0

Customer did not leave a comment.

YASSER O 
Rating:
5.0

Muy buen servicio

ROBERTO S 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M 
Rating:
2.0

The system is broken

YOHER V 
Rating:
1.0

When I arrived they did not have my reserved 15 foot truck and I had to settle for a ten foot truck which caused us to have to take two trips instead of one, the cost for the movers cost me an additional $200. In addition to this I was charged excessive money for gas, the rep from Uhaul called gave me the refund for the rental but not the gas, felt like he was haggling with me without any consideration that this cost me an additional $200. Horrible experience and overall customer service from the branch and corporate

MAX M 
Rating:
5.0

The staff at Nuevo Mundo are FANTASTIC!!!! I misplaced my wallet after a long day they made sure to contact the next individual that took the truck and had him return so I could search, sure enough it was there, they gave me a sense of confidence and reassurance that the issue could be resolved, they are awesome!!!!

PABLO R 
Rating:
5.0

Everything is fine, good customer service, everything is 100% fine, thank you.

MIRIAM T 
Rating:
5.0

Customer did not leave a comment.

YUNIOR C 
Rating:
5.0

Customer did not leave a comment.

MANUEL N 
Rating:
5.0

Customer did not leave a comment.

Jorge A 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C 
Rating:
5.0

Customer did not leave a comment.

Osvaldo j 
Rating:
3.0

La Mujer Que me Atendió me dijo qué el Camión podía Entregar al otro Día lo Entregué Ese mismo Día en la Noche y me cobraron Casi el doble me Sentí engañado

PEDRO R 
Rating:
5.0

Customer did not leave a comment.

Candido U 
Rating:
5.0

Customer did not leave a comment.

DANIEL V 
Rating:
1.0

n que mejorar todoENo

REYNERIO m 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Customer did not leave a comment.

HUGO C 
Rating:
5.0

Customer did not leave a comment.

Leonardo C 
Rating:
5.0

Thaks

CESAR C 
Rating:
5.0

Customer did not leave a comment.

Francis M 
Rating:
5.0

Customer did not leave a comment.

MARIO O 
Rating:
5.0

El lugar es perfecto y sus trabajadoras muy profecionales buen servicio recomendable 100%

Alexis V 
Rating:
5.0

Excellent customer service 👏

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Mario V 
Rating:
5.0

Customer did not leave a comment.

ANTONIO A 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Great staff, very friendly and helpful. Thank you!

GRECHIS N 
Rating:
5.0

Amazing customer service. The truck was very clean and so was the equipment. I will always rent here as long as they keep up this great customer service.

JANNETTE O 
Rating:
5.0

Customer did not leave a comment.

Rolando B 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M 
Rating:
5.0

Customer did not leave a comment.

Jazmin H 
Rating:
1.0

The truck had horrible alignment issues and the a/c was not cooling well. Granted it is cooler weather in the morning in south Florida but by the afternoon it’s hot. The attendants in the location didn’t bother doing a walk around with me when picking up the truck. I needed to move so I dealt with the issues.

Rafael L 
Rating:
5.0

Customer did not leave a comment.

MERCEDES D 
Rating:
5.0

Se los recomiendo, son buenos

Lazaro F 
Rating:
2.0

Customer did not leave a comment.

anais c 
Rating:
5.0

Customer did not leave a comment.

mirleniz a 
Rating:
5.0

Excellent service

Juan C 
Rating:
5.0

Customer did not leave a comment.

Yillkinn S 
Rating:
4.0

Customer did not leave a comment.

CELIA A 
Rating:
5.0

Todo bien, pero solo use el camion 5 millas, le puse un galon de gasolina y me cobraron dos!! Recimendacion tome fotos de como deja el camion pues es imposible gastar 3 galones de gasolina en 5 millas

Marianela M 
Rating:
5.0

Customer did not leave a comment.

Claudio L 
Rating:
5.0

Customer did not leave a comment.

maurice m 
Rating:
3.0

Customer did not leave a comment.

Carmen F 
Rating:
5.0

Customer did not leave a comment.

RALPH F 
Rating:
2.0

The truck had no breaks or power stealing. It was truly unsafe to drive. And they did not have the dolly I needed so I needed to rent a whole separate truck. Absolutely awful

Xavier A 
Rating:
3.0

Got jipped with the gas. Only $10.00 so it wasn't the amount it was the principle. The paper marking and the gas dial differ. Hard to know exactly where the needle is on one verses the other.

Jorge P 
Rating:
5.0

Sin comentarios

CARLOS V 
Rating:
5.0

Customer did not leave a comment.

Osvaldo j 
Rating:
5.0

Customer did not leave a comment.

Benjamin D 
Rating:
5.0

Thank you

Jorge M 
Rating:
3.0

Customer did not leave a comment.

Raudel P 
Rating:
5.0

Customer did not leave a comment.

alfredo c 
Rating:
1.0

The Van was super dirty and smell super terrible and the person inside not professional at all Definitely no recommend this service at all

GIOVANNI S 
Rating:
5.0

Everything was sooo smooth. It was my first time renting a truck 🤦🏻‍♀️. And I have a very good experience. Thank you all of you guys.

Carol A 
Rating:
5.0

Customer did not leave a comment.

Armando r 
Rating:
3.0

Customer did not leave a comment.

Frank P 
Rating:
5.0

Customer did not leave a comment.

Thais V 
Rating:
5.0

Customer did not leave a comment.

Miguel H 
Rating:
3.0

At the time of picking up the keys and the rental contract, they did not ask me if I wanted any additional coverage, they just added it to the contract and that's it.

Rafael G 
Rating:
5.0

Customer did not leave a comment.

pablo q 
Rating:
3.0

Location was okay. Personnel were friendly and fast. The truck itself smelled strongly of cat urine. Strongly. In the cabin.

Nel H 
Rating:
1.0

added insurance without authorization truck has service light on tire light on also a light for trailer on

Karina m 
Rating:
4.0

The truck I rented was a bit dirty when I received it.

Zulma R 
Rating:
4.0

Customer did not leave a comment.

Randy G 
Rating:
5.0

Customer did not leave a comment.

Victor G 
Rating:
4.0

Customer did not leave a comment.

jeff p 
Rating:
5.0

Customer did not leave a comment.

Marvin a 
Rating:
5.0

Very professional .Highly recommended.Thank u so much.

carlos r 
Rating:
5.0

Both Sales reps at this location were very helpful and friendly.

JULIO A 
Rating:
5.0

Customer did not leave a comment.

Richard c 
Rating:
5.0

Cuando rente el equipo que sea el lugar donde se rento el equipo no cambien ni lugar ni hora

Miguel G 
Rating:
4.0

Customer did not leave a comment.

MARIBEL Y 
Rating:
4.0

Customer did not leave a comment.

Juan S 
Rating:
5.0

Customer did not leave a comment.

Liselore v 
Rating:
5.0

Customer did not leave a comment.

marianela m 
Rating:
5.0

Customer did not leave a comment.

Medea D 
Rating:
4.0

Good staff and kindness, only the truck a little dirty and bad smell inside.

Rainer V 
Rating:
5.0

All met! Nuevo Mundo Company 9702 SW 40th St Miami, FL 33165 Recommend / Great Customer service! Thank you! ED

Enrique D 
Rating:
2.0

Customer did not leave a comment.

adrian m 
Rating:
5.0

For some reason while taking pics of truck to upload. Picture error issue was noted. and was reported truck was i spected, and verified by customer service at location. Thank you much. Enrique

Enrique D 
Rating:
5.0

ASK if "Smart Move" coverage is wanted, since it is AUTOMATICALLY added to contract, EVEN THOUGH "No Coverage" was selected upon registering online.

elizabeth h 
Rating:
5.0

Customer did not leave a comment.

rafael t 
Rating:
4.0

Vehicle was dirty

miguel m 
Rating:
5.0

Customer did not leave a comment.

victoria s 
Rating:
2.0

My furniture pads were not in the van and the check in/out process was long and disorganized

George D 
Rating:
5.0

Great job

Sergio R 
Rating:
5.0

Great staff and very helpful

EDGAR M 
Rating:
5.0

Great customer service

CESAR G 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
5.0

grest customer service

Sany S 
No reviews have been submitted for this location.
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