Customer Reviews for NW Furniture
(U-Haul Neighborhood Dealer)

Rating:

2.0

First: I was used to the other location on Highway 99 in Lynnwood, which has clear signage and process for picking up and dropping off the vehicle. It was not clear to me at NW Furniture where I was supposed to pickup the keys from or how to return the vehicle (I just guessed and it worked out). Second: The man that checked me in and gave me the keys was friendly, but unattentive when I first arrived for pickup and when I arrived for drop-off (I had to speak up several times and wave to be noticed). Third: There were a bunch of small black ants in the cargo van that I rented. I didn't notice them until we were loading the van and the black rubber mat near the back door got lifted, which is when I saw a bunch of them crawling around. I'm just glad that we were transporting sealed packages, rather than furniture or other indoor items, because the ants definitely got onto my purse and the floor in the front seat.

Rating:

3.0

I reserved a 15 foot truck at a shoreline location and was told the day before my move that the only 15 foot truck available was in Blaine, WA, over an hour and a half away and instead had to get a 10 foot truck, which, predictably, did not have enough space for my stuff so I had to put the rest in storage. Super shitty experience. I will not be using U-Haul for my next move. Garbage experience. Garbage equipment. Garbage company.

Rating:

2.0

There was no way for me to get the key until the store manager opened. Your website should have given me the code to the lock box and it did not. Lost a lot of time and customer service wait times were about 45 mins.

Rating:

4.0

I went in person to reserve a truck at the location at 19130 SR-99, Lynnwood, WA 98036, on Thursday April 14, early in the afternoon in order to guarantee a reservation for an appointment with a narrow window on Saturday, April 16 at 1:00. I emphasized my only requirements were a smaller vehicle and a guarantee of availability. We decided on the vehicle (10 ft box type) and a pickup time of 11:00, I was clear that I would pick it up at any time that was most convenient to him but he said on Saturday it didn't matter because they were busy all day. When I arrived at 11:00 I was told they had no record of my phone number or name! When they asked if I had received a reservation number I replied I was told I just needed to arrive with my DL and credit card ( shame on me, never again!) and asked me to describe him but I couldn't. The only good thing was the guy helping me today was patient, courteous and understanding. Otherwise I probably would have gone off on him. He suggested I contact 1 800 U-HAUL. I thought that was a fool's errand but the young man who answered was also patient, courteous and understanding and to my utter amazement was able to quickly locate another truck (a van) at a nearby neighborhood dealer I wasn't even aware of! There too was a kind and patient man who quickly got me in the van there. Now granted, this was a pretty great ending, but believe me if I could definitely ID the a****** who screwed me over I would make it my life's mission to exact revenge! That guy was either TOTALLY inept or just plain mean! I am VERY unhappy about that! In any case kudos to the 3 guys I dealt with today and PLEASE try to figure out who the guy was from Thursday!

Rating:

5.0

Keep up the good work, maybe clean the floors of the cab of the truck, but truck was in good running order. Staff was friendly n personable. Thank you.

Rating:

4.0

Contact person was very helpful in completing transaction and hooking up the trailer. Also, employee at Uhaul Kenmore was very helpful in my getting the appropriate ball for pulling the trailer.

Rating:

5.0

Extremely polite and helpful manager named Sam… Held my hand through the whole thing took care of me and I was so satisfied and confident with his ability to rent the truck safely and be returned timely to him… What a good person he is