Customer Reviews for NW Furniture
(U-Haul Neighborhood Dealer)

Rating:

1.0

Although Uhaul is a company with many years in the market, it has a lot to improve in customer service , train their employees and authorized personnel. Also the trucks are very deteriorated.

Rating:

3.0

I made a reservation for 9:30am. The store wasn’t supposed to open till 10, so I guess I was supposed to do a mobile pick up. However, I had ordered blankets and a dolly at the last min. So, we arrived at 10 so we could speak to someone. No one was there till 10:20. The store owner/employee was helpful and got us on our way. But, once I was driving I got several phone calls from the same number. When I arrived at my destination I answered the next call. It was the NW Furniture person. He accused me of stealing his phone. I told him I didn’t have it. He said he was going to check his cameras and call the police because he had all my info. I told him to do that bc I didn’t steal his phone. He called me several more times telling to bring his phone back. He said he was calling the police. I feel very insulted as I doesn’t over $250 on the rental and then was treated like a criminal. Please contact me regarding this matter. I do not recommend this location. Thank you.

Rating:

1.0

Had a terrible interaction with your representative over the phone, Jasmine. I was specifically told when I picked up the truck that if no one was available I could call the after hours check in phone number to avoid being charged a manual check in fee. Jasmine inferred that I was LYING and tried to charge me anyway, she clearly did not know what she was talking about and was imposing additional charges and being all around difficult. When I challenged her she lost control and HUNG UP on me. This is absolutely unacceptable. I filmed the check out process and the truck, I cleaned and filled up the tank before dropping it off, I recorded our AWFUL phone conversation, and I filmed the check in process. If there are any discrepancies I will be happy to dispute, and if you would like to listen to the phone call I had with Jasmine do not hesitate to reach out to me. I WILL IN THE FUTURE DO EVERYTHING I CAN TO MAKE SURE I AVOID UHAUL AT ALL COSTS.

Rating:

1.0

Dollys and blankets weren't in the truck, and nobody was at the facility to help, so after calling customer service I had to drive a couple miles to get what I had reserved. This took added time in the already busy packing day. There was no consideration offered from uhaul other than additional miles added to allow me to pick up what should have been provided originally.

Rating:

2.0

Truck was not staged at location as described in reservation confirmation received the night before pickup. Had to make 2 calls to find a truck a mere 1.5 miles away. And neither location was close to requested location so mileage was increased due to different location.

Rating:

3.0

The first truck I got the engine did not turn over and there were someone’s personal belongings in the front seat.

Rating:

1.0

When someone has movers you should set them up at a location that opens before 10. I got the paperwork done the night before but it was incorrect so the movers had wait a whole hour because we were late and getting back to the house.

Rating:

1.0

When I went to pick up my uhaul, it would not start and I started smelling gasoline. I looked under the truck and gasoline was pouring out of the bottom of the truck onto the road below. Then I was changed and extra $20 for a different truck that was the same size. Awful experience.

Rating:

5.0

Thank you!

Rating:

5.0

Easy beck up and good communication

Rating:

1.0

Waite an hour in line only to be told my reserved van was “broken” with no notice before hand so I could make other plans. Horrible communication.

Rating:

5.0

Absolutely the best uhaul experience I have had. I lost my faith in uhaul and their lackluster service until this location. Wonderful service and they scrambled to provide a truck for my reservation.

Rating:

4.0

Easy pickup and drop off, no wait.

Rating:

1.0

I thought it was extremely strange. It took a picture of my driver's license with his phone and then wanted a picture of my credit card also. I had already paid online. I thought it was strange

Rating:

2.0

I showed up and there was no one there at the front desk, when i did take the truck he told me to go get it, it was not out front. There was a trailer that was leaning on it I have to pick that up and move it off of the truck. I will just go to an actual uhaul store next time.

Rating:

5.0

a lot of commendation

Rating:

5.0

All the service was outstanding 👏 👌

Rating:

5.0

Store Owner was funny and polite, answered all our questions and made the process smooth. Couple in front of us also seemed to enjoy his service and friendliness.

Rating:

4.0

Thanks to the manager for helping me correct my order and hook up the trailer to my truck.

Rating:

5.0

Excellent customer service ,even took the time to save me money on a alternate return location.

Rating:

1.0

I reserved a truck at a location but two days before our job was told it was only available at a store 4miles further away. I was told the reservation would be for 8am, but the store didn't open till ten so I wasted a trip over there. The size truck I reserved wasn't available so I got a bigger truck which was less fuel efficient and oversized for the small alley I had to back into so the truck was partially blocking the drive way for parking garage. The servicing agent said there was 1/4 of a tank but when I started the truck it said the fuel was 0 miles to empty so I had to fill the truck up twice. U-haul sucks, they stick the entire check in process on an app so you basically have to do it all on your own instead of with a service agent, this whole experience sucked I would avoid using uhaul again and would tell others not to use them either.

Rating:

2.0

We had pre-ordered moving blankets when we made the reservation. This location (a change from our chosen location) does not stock moving blankets!!

Rating:

1.0

Inside was dirty and we were scam charged for 48 miles when we only used 6. Obviously one of the employees there are using them for personal use or deliveries and passing those miles off to people renting then. It's bs and I will absolutely be fighting those charges. No return call from the guy after bringing it to his attention. Will call corporate tomorrow and then my bank. Won't be using this service again.

Rating:

1.0

My truck was not there in my reservation. I ordered a 15’ and furniture blankets and I got neither and got charged double what was estimated.

Rating:

2.0

First: I was used to the other location on Highway 99 in Lynnwood, which has clear signage and process for picking up and dropping off the vehicle. It was not clear to me at NW Furniture where I was supposed to pickup the keys from or how to return the vehicle (I just guessed and it worked out). Second: The man that checked me in and gave me the keys was friendly, but unattentive when I first arrived for pickup and when I arrived for drop-off (I had to speak up several times and wave to be noticed). Third: There were a bunch of small black ants in the cargo van that I rented. I didn't notice them until we were loading the van and the black rubber mat near the back door got lifted, which is when I saw a bunch of them crawling around. I'm just glad that we were transporting sealed packages, rather than furniture or other indoor items, because the ants definitely got onto my purse and the floor in the front seat.

Rating:

3.0

I reserved a 15 foot truck at a shoreline location and was told the day before my move that the only 15 foot truck available was in Blaine, WA, over an hour and a half away and instead had to get a 10 foot truck, which, predictably, did not have enough space for my stuff so I had to put the rest in storage. Super shitty experience. I will not be using U-Haul for my next move. Garbage experience. Garbage equipment. Garbage company.

Rating:

2.0

There was no way for me to get the key until the store manager opened. Your website should have given me the code to the lock box and it did not. Lost a lot of time and customer service wait times were about 45 mins.

Rating:

4.0

I went in person to reserve a truck at the location at 19130 SR-99, Lynnwood, WA 98036, on Thursday April 14, early in the afternoon in order to guarantee a reservation for an appointment with a narrow window on Saturday, April 16 at 1:00. I emphasized my only requirements were a smaller vehicle and a guarantee of availability. We decided on the vehicle (10 ft box type) and a pickup time of 11:00, I was clear that I would pick it up at any time that was most convenient to him but he said on Saturday it didn't matter because they were busy all day. When I arrived at 11:00 I was told they had no record of my phone number or name! When they asked if I had received a reservation number I replied I was told I just needed to arrive with my DL and credit card ( shame on me, never again!) and asked me to describe him but I couldn't. The only good thing was the guy helping me today was patient, courteous and understanding. Otherwise I probably would have gone off on him. He suggested I contact 1 800 U-HAUL. I thought that was a fool's errand but the young man who answered was also patient, courteous and understanding and to my utter amazement was able to quickly locate another truck (a van) at a nearby neighborhood dealer I wasn't even aware of! There too was a kind and patient man who quickly got me in the van there. Now granted, this was a pretty great ending, but believe me if I could definitely ID the a****** who screwed me over I would make it my life's mission to exact revenge! That guy was either TOTALLY inept or just plain mean! I am VERY unhappy about that! In any case kudos to the 3 guys I dealt with today and PLEASE try to figure out who the guy was from Thursday!

Rating:

5.0

Keep up the good work, maybe clean the floors of the cab of the truck, but truck was in good running order. Staff was friendly n personable. Thank you.

Rating:

4.0

Contact person was very helpful in completing transaction and hooking up the trailer. Also, employee at Uhaul Kenmore was very helpful in my getting the appropriate ball for pulling the trailer.

Rating:

5.0

Extremely polite and helpful manager named Sam… Held my hand through the whole thing took care of me and I was so satisfied and confident with his ability to rent the truck safely and be returned timely to him… What a good person he is