the people were new to Uhaul it was just a drop station. They were helpful but it took time to pick up the truck.
marilyn s
Customer Reviews for OHD Studios
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a remote location there is no live person to assist you with accessing the key from a lock box therefore you will need to contact U-Haul App support directly
Kevin DI showed up to pick up my rental and they had no idea what they were doing. They ended up just giving me the truck but never dispatched it out. This caused a ton of problems when returning it because they didn’t find my reservation in the computer. I was then told it would be free but I was charged even more than what I reserved it as. All around horrible experience and I will never rent from U-Haul again.
Patricia JWow! Getting the truck was soooo easy! Your customer service people on the phone are brilliant!
Gisele Jpick up/check out took way too long. Reps seemed unfamiliar with computer systems. friendly and professional, but they were lost on the system.
Todd BYour app would keep signing me out and it was very hard to get back to the place I was before signing out. Other than that the location was easy to get to off the highway, truck was clean, and truck drove well.
CHRIS CThey were very friendly and helped us work thru some confusion on the billing.
Tom MConvenient to get truck from this location. Cargo area was dirty and sticky so we had to mop it out to keep our stuff from getting dirty/sticky. App access is also nice but steps can take quite a while longer than they should as things are reviewed/approved.
Michael D