Dropped off when business was closed.
John C.
Customer Reviews for On The Road Again RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cut down the time one needs to fill out paperwork. You ask the same question 12 times!
John C.He save me some money so of course I would tell people to get there.uhauls from that location!
Mae T.You guys were great. Made the whole process simple and stress- free. Thank you!
Joy W.All went well
Evelyn K.Excellent return service. No improvement needed.
Roland D.Took the time to tell us all about checking in.
SUZANNAH N.I was surprised that you all charged me an enhanced rate of one dollar per mile rather than the advertised rate of .79 per mile for the few miles I travelled past the 90 miles expected. At no point did I see the extra mileage penalty advertised, nor do I see a rationale for the penalty rate. I don't want a refund, but this will impact my decision the next time I rent.
Jeff S.Location was not where I was told. Very far out of my way. Do not appreciate UHauls methods of pick up.
William N.I had an issue where the truck was given to me (and the location's contract with me very clearly stated) that the truck was given to me at 1/4 of a tank, so I returned it at 1/4. However, U-Haul's system thought it was given to me at 13/16 of a tank, and so when I returned it, U-Haul tried charging me $90 for gas (which the guy at the location fixed). I'm not totally sure of the solution to this discrepancy, but it was quite annoying.
Andrew B.Staff helpful.
Bryan L.I really enjoyed the great customer service at this location. Five stars
AMANDA C.Quite a small lot…. But it works.
Robert M.Nothing.
Roland D.Inside of cab was dirty, empty Gatorade bottles and some type of spilled liquid in cup holders.
Theresa S.I don'tknow. Everything went well
Barbra F.I was given multiple locations for equipment pickup. When I went to the initial location I was told my trailer was at a different location. I went to that location and was told that while my trailer was at that location, the hitch I ordered was at the original location from where I just came. This is unacceptable. To be clear, the one star rating I give to the location was due to U-Haul's incompetency, not the location itself. They were fine.
Wesley F.The new truck was amazing. The blue tooth radio was a game changer as was the updated displays and current technology. Loved the engine break. Only missing a back up can and mirror adjusters.
Travis S.The person I dealt with was very nice. Drop off was fast and easy.
Matthew C.Nice family running a business as it is supposed to be, definitely recommend.
Yohann G.If a little more lighting could be added at night, that would be nice. I really appreciated working with them.
mjoki W.Couldn't be better. Great communication. Clean truck with working AC, good brakes. All around excellent experience.
Damon D.Easy, no hassle drop off
Megan L.Great service.
Donald H.Very easy to pick up - good people helping out too
Kit V.Walked out to great me and did a great quick job getting me done with
chris S.Everything was professionally done and I was taken care of.
vincent N.Amazing!
matthew M.On your website it directed me to a location and when I got there it directed me to another location two miles further down the road in a questionable neighborhood. The drop off process was 2 out of 5. could definitely be easier.
John W.Tried to return the rental using the app, but it would not accept the pictures the app took of the odometer and fuel gauge. Had to go to uhaul.com to complete the return. Spent 20 minutes trying to take the pictures with the app and on hold with customer service.
Joshua S.Great team. Professional and helpful
Yussuf I.Customer service was terrible, I was never helped and I was never able to check in to return my check. I stayed on hold for 40 minutes before I gave up and just dropped keys in box. No one ever called me back.
Patricia G.Charged after hours fee for picking up/dropping off in the middle of the day. It wasn't indicated that this is only a pick up site and not an actual Uhaul location.
justin C.Make the system easier to use for the employees, tell the person a drop off location every time.
Isaac C.Employee was very rude and unhelpful. I would never recommend this location to anyone !
Katherine E.👨â€âœˆï¸🗣💥Just keep on keeping on track💯✅ âââââ🇺🇲
James D.Very friendly staff and had a great truck. Prices beat Penske and Budget by at least 20%.
Richard N.Easy convenient drop off area.
KATHY K.