Customer Reviews for On The Road Again RV

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of On The Road Again RV

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Christopher P.
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Customer did not leave a comment.

Nadezhda L.
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Customer did not leave a comment.

Lisa H.
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I was offered a bigger and more expensive truck instead of the smaller one that sat there all day. I told them I only needed a small truck just big enough for a washer and dryer. The man was not friendly either. Felt lied to and cheated.

Jane L.
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The internet was down. We were not told this when we called. It was not handled well. Vey inefficient. Had to repeatedly request the person in the back help get the tow ball I purchased put in and get the trailer ready to go so I could leave as soon as the transaction was finished. He should have sent me to another location as it took over and hour nd a half to get a trailer. He needed a tablet so he could have worked off a hot spot. The system could not read my driver's license. I was one problem after another.

Rose S.
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John B.
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Shannon G.
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The gentleman that helped was very helpful & friendly but the equipment was awful! It wasn't even cleaned very well & the air conditioner didnt work at all! Plus the driver door wouldn't close all they way and the truck struggled into upper gears. Was eorried the whole time if it was even going to make it! Was not worth the money i paid!

Jack S.
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Service worked well. Thank you!

Marcia T.
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Customer did not leave a comment.

Jane D.
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The interior could have been cleaner but it is a truck

Pascale D.
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The guy at the front desk was extremely rude. He talked down to me, and add a woman I was highly offended. This wasn't my first time renting Uhaul, but he treated me like a child. I do not recommend this location.

David M.
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Susan J.
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It was hard to find exactly where to bring the u-haul, you may want better signage.

David M.
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Customer did not leave a comment.

Garry C.
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No issues, staff was friendly and helpful. Location was fine and easily accessible. Highly recommend!

Michelle L.
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The online service was overloaded for both myself trying to do the online check in and for the location manager trying to help me from his end. The location staff were very helpful, bry because of the website, what should've been a five minute pickup took 40 minutes.

Joel F.
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Customer did not leave a comment.

Miguel R.
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DAVID K.
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Excellent, e-mailed receipt immediately

Daniel S.
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It took 45 minutes to check in using the app due to staff delays. I also assumed that since we were being charged 99 cents per mile that we did not need to fill up the tank as well. So in addition to the $30 charge for the 30 miles I drove I was also charged $14 for not filling up the gas tank. I didn't receive any notification that I had to refill the tank for just driving 30 miles. In the future I will not be using U-Haul due to slow processes and lack of communication.

Rod A.
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Billy P.
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John G.
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Michael B.
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Cristian P.
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The guy was above and beyond satisfactory. This place of business was closed for the day I had scheduled to return the equipment (I feel like that is an administrative fault for even allowing me to click on that option without them double checking) But even though they were closed the guy still let me inside the lot to drop off the trailer and submitted the paperwork on my behalf.

John Q.
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Customer did not leave a comment.

James D.
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Convenient location

Grace W.
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I dropped off my trailer a few days early, and the U-Haul personnel were incredibly helpful. I appreciated that they took the time to make sure that their location was an approved drop-off point for my trailer!

Richard C.
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Customer did not leave a comment.

Trey M.
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Janet P.
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The office smelled very musty, almost like there was a mold issue.

Christopher O.
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Julio C.
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Jasper R.
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Just keep keeping on! And please never stop offering the Cargo Van Rental Service because it's beyond helpful and appreciated. Thank you!

Frederick P.
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Customer did not leave a comment.

Glynn R.
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Not a bad experience.

Dustin K.
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Site needs to be cleaned up, lots of junk and weeds and overgrown grasses fenced area. Looks very unprofessional. It was a scavenger hunt to find the car keys.

david M.
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Customer did not leave a comment.

HEIDI B.
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Very understanding to the horrible situation that the Helena location put me in.

Steven F.
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Keep up good work !!

Gary P.
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Very small area and tight quarters. Check in process is too complicated especially for an existing reservation. Too much paperwork too much information.

Mark T.
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Customer did not leave a comment.

Mark S.
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Good service. Thorough explanations, which were helpful since this was my first time renting with UHaul. Convenient location. Equipment (cargo van) was nice and clean, and was easy to drive and load.

Daniel G.
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Counter person was very up front, knowledgeable, and factual. It would be nice if everyone that did business was that "straight forward" about things.Good experience.

Eric J.
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My wife and I rented a small trailer from this location. Approximately 90 minutes after we left for our destination, the trailer wheel went flat. We used U-Haul roadside assistance and waited a total of 4 hours by the side of the highway before the tire was finally replaced. The time we waited for repairs was approximately equal to the time we actually spent traveling. While we received a $50 refund, it should have been more like 50%.

Manuel C.
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Customer did not leave a comment.

Patricia R.
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great service

Glinda W.
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Owner was surly and insulting; his young assistant was much nicer and apologetic. They do UHaul... as well as "auto repair" and "trophy engraving"... and insulting customers.

William W.
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Geoffrey L.
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Timothy C.
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Markus E.
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Nicole W.
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Location allows you to return a vehicle after hours, but service in the area is not great- so the app didn't work. Add in extra time to call UHaul just in case the app doesn't load.

robert L.
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Everything was great, professional, and very helpful !

susanne Q.
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Have moving pads to rent and rope available to purchase.

Dustin M.
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Steve F.
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tijuanna S.
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Christopher P.
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Use the app to avoid problems thru safari/chrome. Guy at location was super pro.

Mike S.
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Tina D.
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The location is fine, but using the U-Haul app to check in was an absolute nightmare to the point where I do not intend on using U-Haul again (I've consistently used U-Haul for moves in the past. I started the check in process and it was radio silence for 30 minutes while it said pending approval. I was concerned that something was wrong so I tried to use the chat app. No one replied at 10 minutes in, 15 minutes in and 20 minutes in, so I called U-Haul. In the time I was on the phone, apparently the chat person responded and said they couldn't get ahold of my provided phone contact so they canceled my check in and I had to start all over. It took me an hour and a half to check in when all was said and done. All it would have taken was for someone to answer me in chat to let me know that everything was fine and to continue waiting. This all resulted in a much longer day than needed and undue stress.

Tod D.
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Customer did not leave a comment.

Alexandra P.
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Elizabeth P.
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Dawn M.
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Cynthia T.
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RHONDA N.
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conrad C.
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Great service

Olusegun P.
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Selina G.
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Vicky B.
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Bill B.
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Great service as always from U haul vendors!

amanda V.
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Mary O.
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Daniel C.
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U-haul customer service on the phone was great, an the day when I droped off the truck, on Sunday@ ~12:23pm; I called your office an they helped me. I thank you so much for telling it is ok, that everything will work out fine. I didn't want to go back to talk to that salesman, thanks again. I don't know if I have to send you the bill back, or have to sign something? But the Bill is fine. Thank you again for talking to me, an letting me know what's going on and everything is fine. Daniel Clifford Campbell. :)

Reed A.
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Location was so close to home and other places I walk to that I just walked to visit my in-laws. Very convenient.

Erin W.
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The app needs work l. Everything else was great.

Braunse N.
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Customer did not leave a comment.

hartmut W.
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Open at 8 a.m. instead of 9 a.m.

Paula B.
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The gentleman who helped me was very nice. The location is not a U-haul facility so it was somewhat difficult to find. That's the only reason why I gave it an “average” rating!

Fred A.
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You did just fine.

Stacie J.
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Drop off we effortless.

Augustine L.
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Charles G.
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Angela D.
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Judith F.
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Good service /experience

Seth A.
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Great customer service. Definitely recommend

Kevin H.
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Jerome S.
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Michell M.
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This location in Albuquerque is a bit hidden but a gem. We had a fantastic experience renting from this location and would recommend this to anyone in Albuquerque looking for a U-Haul. Great service, friendly, knowledgeable, and personable.

Linda B.
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Horrible experience, worst customer service people, very bad communication and completely wrong information given to me. Will not use uhall ever again, and will not recommend to anyone .

Brian W.
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Customer did not leave a comment.

Patrick D.
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Richard K.
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david C.
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George D.
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Fast and ptofessional

Sheena H.
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Customer did not leave a comment.

Liang M.
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Everything's good

Noah S.
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The inclusion of a broom to sweep out the cargo hold when returning the vehicle would be beneficial for the renter.

david E.
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The rented van was just fine. Perfect condition. Problem was the customer service: The person who checked me in seemed to struggle with the computer program. Couldn't locate the record of a rental just two days before -- which had pertinent info -- and seemed uncertain about the entire process. Took almost 30 minutes to complete the process. Unprofessional, unacceptable. Will never return to this location.

No reviews have been submitted for this location.

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