Customer Reviews for On The Run Wireless
(U-Haul Neighborhood Dealer)

377 reviews

10245 Sepulveda Bl   Mission Hills, CA 91345

(818) 893-3425

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 893-3425

10245 Sepulveda Bl
Mission Hills, CA 91345

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Uhaul was dirty on the outside when we picked it up. The gas was also below half a tank. Did not notice we received a text to review the Uhaul before leaving the business till we were home and the link expired.

SHAWN K. 
Rating:
5.0

Friendly customer service at counter. Thank you.

Vikramkumar D. 
Rating:
5.0

Customer did not leave a comment.

Tuesday E. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Nevia M. 
Rating:
1.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jhoan C. 
Rating:
3.0

Customer did not leave a comment.

MARTA S. 
Rating:
5.0

Owner was very nice and friendly. I will come back again when I have to move. Thank you!

Katrina I. 
Rating:
5.0

Customer did not leave a comment.

reinaldo V. 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
2.0

While the location was a little sketchy, the store owner was very nice and very accommodating. The truck itself smelled a bit of smoke but otherwise, I have no complaints. It ran fine and was very reliable. I would recommend this location again because the owner was such a nice guy.

glen G. 
Rating:
5.0

Customer did not leave a comment.

Dmytro M. 
Rating:
5.0

The gentleman was very nice, welcoming, and helpful. I have used this location several times and the owner of the shop has always been very kind and friendly to me. Thank you!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
5.0

Owner of the business very profesional. thanks

DAVID R. 
Rating:
5.0

Very honest and upfront with cleaning charges if necessary. Nice and very accommodating.

Ron S. 
Rating:
5.0

The car felt like it was going to fall apart. It would not change gear properly and when it would change gear the car would jump forward. The wheel was loose, driving on the streets is unsafe because the car is rocking from left to right because the wheel wobbles. Don't get me wrong the car got the job done but these cars are meant to be driven for hinders of thousand mile a and this one was so poorly maintained that it was falling apart at 99thousand miles.

Gor G. 
Rating:
4.0

Customer did not leave a comment.

jennifer R. 
Rating:
5.0

Customer did not leave a comment.

teri H. 
Rating:
5.0

all was great the manager was professional and mad it very easy will recommend this place to all my friends.

Amjad C. 
Rating:
5.0

We were really happy with the customer service we received here. Thank you!

Barbara G. 
Rating:
5.0

The price! Used it for 24 hours got Charged 72$ it was park most of the time

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Excellent service! On time and very kind

Jamie J. 
Rating:
1.0

I told the man I wanted insurance atleast 4 times. He said I was good to go. A few hours later I hit a tall tree that was sticking out into the road. The branch hit the top of the uhaul. When I got back to the rental spot he told me unfortunately that he made the mistake of not buying the full coverage & basically said “don't worry it won't be that much” instead of taking fault of his own.

Christo A. 
Rating:
1.0

The truck was dirty, and didn't have the dolly that I requested. I was forced to drive to another location and wait there for quite some time. I was delayed about 1 hour due to this. I was supposed to be compensated, but it looks like that also didn't work. The truck was in fairly bad condition, as the door didn't fully close and was very loud while driving.

Kalle L. 
Rating:
1.0

Your 3rd party vendor chose to nickel and dime me after I went 30 miles out of my way to support his business because he was referred by a family friend. No, I will never be back, pick better contractors.

janet B. 
Rating:
5.0

This location is the best in the San Fernando Valley. Sam is very gracious, professional and helpful.

TRACY C. 
Rating:
4.0

We confirmed a drop off time but when we arrived the business was closed. The online help process took more than 1 hour with problems sharing our location & pictures. Eventually we were told to leave the keys and check with the business the following day. SO pickup was great, drop off not so much.

James K. 
Rating:
1.0

They need to check the vehicle before renting it to the customer cause there was not to be told things in the truck that damage my son 200 dollars shoes and when I report it to the clerk. He acknowledged the mistake but did not do anything. Very poor experience.

ashok K. 
Rating:
5.0

Sam was the best. He explained everything to me. I loved the online return option. Thank you!

Tanyatta C. 
Rating:
5.0

Very nice people

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

Eyad J. 
Rating:
4.0

It was a good experience. Sam was great to deal with

Greg K. 
Rating:
4.0

Customer did not leave a comment.

Elijio H. 
Rating:
5.0

The owner is one of the most pleasant ppl I have encountered in a long time.

tanisha C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
3.0

Have rental return not take more than an hour, make sure if you're making people use your app for returns that it actually works, and the website actually works, and your rental agents stay open until their posted hours. I had a terrible experience. I was stuck at the rental location for an hour. Terrible terrible terrible!!

alejandro B. 
Rating:
5.0

Very friendly and Great customer service!

Luis C. 
Rating:
4.0

Sam was great and helpful. I thought the truck drove a little wonky...lots of give in the steering, which I didn't love, but, overall, it was a fine experience.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Blanca O. 
Rating:
5.0

U-haul employee was very nice and professional.

nancy D. 
Rating:
5.0

Sam is a super nice man. He makes you feel very welcome. Very professional business man. Love his store. We always rent our Uhaul from On The Run Wireless.

TRACY C. 
Rating:
2.0

The location is un-recognizable as a U-Haul Franchiser - no signage. It's a small barrio convenience mart which sells a host of services - long distance phone services, money transfer, subscription phones, etc. Sam was friendly and fast, however he didn't note the chipped windshield; the windshield was very dirty (bug juice) and the exterior of the van was filthy.

WILLIAM G. 
Rating:
5.0

Sam was very nice and explained the process clearly. He made this a very good experience.

Joyce C. 
Rating:
5.0

This UHaul location is the BEST in its area.I needed a vehicle fast and would up not getting much help from another UHaul location nearby that closed in 15 minutes at 5pm. So I went to this location which closed later. The proprietor, Sam, is complety service oriented, friendly and helpful over and above any other U Haul I have been to. Not just with myself but I observed this to be with the customer before me too. Sam deserved 10 stars, not just 5, for his 10 star service. Highly recommended and thanked.

ju Y. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Armando L. 
Rating:
5.0

Loved Sam he was SUPER friendly, he made us feel like family. I will definitely be back to this location.

Iris W. 
Rating:
5.0

Pleasant experience. Thank you

Jacqui T. 
Rating:
2.0

was charged twice

Ashley M. 
Rating:
5.0

It was a excellent experience renting a U-Haul truck from Sam

max M. 
Rating:
3.0

Very nice man

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Aidarbek A. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Minerva P. 
Rating:
1.0

I was lied to about available parking I was threatened to be towed I lost money because i had stop in the middle of a moving job. To move my car. I am very unhappy

stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
4.0

Customer did not leave a comment.

Francisco N. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
5.0

Customer did not leave a comment.

rasheed M. 
Rating:
3.0

It is very suspicious that on a cellphone no nor a computer with some many application you manage to have one that we are able to open to view our bill but is able to see everything else you send us. I would love to see my bill. This is the 2 time one month and 4th time i have use you and i have the same problem. Not being able to see my bill. We can not find any application that will open the bill you email

Lisa D. 
Rating:
5.0

Very pleasant to do business with. Concerned about the needs of his customers,

Pete M. 
Rating:
4.0

It was better than I expected. Sam was very kind. I would definitely come back with any future business.

richard S. 
Rating:
5.0

The gentle man AKA store owner was very Pleasant to work with, I would definitely recommend my friends and family to rent a U-Haul from his store.

Susanne P. 
Rating:
5.0

everything was very easy

Richard N. 
Rating:
3.0

van was very dirty, outside, inside and the cargo area.

Vahid A. 
Rating:
5.0

Great customer service

timothy C. 
Rating:
3.0

Truck smelled like a litter box! The store has very poor parking, and is next door to a weed shop. The store was locked with a be right back, I am handicap and had stand in this shady neighborhood and wait.

Terri L. 
Rating:
5.0

The employee He was very nice And Helpfoll

YEGHIK J. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
1.0

The app was very unuseful. I needed to drop the keys off and no one was there to help. I called to customer service and their tone of voice were very poor with attitude. I will never rent from UHAUL anymore

Michela M. 
Rating:
5.0

To make sure to instruct customer to write down key box code. Everything else was great.

Randy H. 
Rating:
5.0

No problems. Personnel was friendly and helpful.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Sam is alway a great guy, very honest. Customer service in Arizona is really bad, you guys are lucky that Sam can fix your mistakes!

Jose A. 
Rating:
5.0

Sam the gentleman who attended us was super helpful and very pleasant to work with

Rafael M. 
Rating:
5.0

The owner was very personable, and made the experience quick and efficient.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Too over priced including paying for gas $28 I thought this would b $20 + a little fee ended up paying $90

monique S. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Great service

Garo A. 
Rating:
1.0

First of all, the trucks shouldn't be rented out with tagging on them. Secondly, the sub-contractorss I.e. Metro- pCS are very rude to customers! horrible experience all the way around!

Maria P. 
Rating:
5.0

Customer did not leave a comment.

nicolas R. 
Rating:
5.0

The owner was super helpful and the experience went very smoothly.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

debra T. 
Rating:
5.0

Customer did not leave a comment.

bernadette Z. 
Rating:
3.0

Customer did not leave a comment.

Alys A. 
Rating:
5.0

Great customer service and reliable

Garo A. 
Rating:
5.0

Customer did not leave a comment.

eswin D. 
Rating:
4.0

Taller sign, could not see behind stopped bus. ??

Marlee T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Best service and very honest and nice guy

amram S. 
Rating:
3.0

Fuel is showing full but still charged $9.95

Murali S. 
Rating:
5.0

Friendly staff

Rosa M. 
Rating:
5.0

great service

alfredo M. 
Rating:
5.0

Customer did not leave a comment.

maria C. 
Rating:
5.0

Fast convenience and great customer service.

sam C. 
No reviews have been submitted for this location.

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