Customer Reviews for On The Run Wireless
(U-Haul Neighborhood Dealer)

432 reviews

10245 Sepulveda Bl   Mission Hills, CA 91345

(818) 893-3425

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 893-3425

10245 Sepulveda Bl
Mission Hills, CA 91345

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joyes S. 
Rating:
5.0

I believe I was overcharged

jack D. 
Rating:
2.0

You have to mess with the key in the ignition to try to get the U-Haul started. We would spent 5-10 minutes trying to get the U-Haul to start everytime we turned it on. The air blows hot air while it's over 100 degrees outside.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Agustín L. 
Rating:
1.0

Worst experience by far with U-Haul. This guy is literally trying to scam me $300 out of a $40 car rental. It's insane. Take your business elsewhere for that money and you can get MOVERS instead of a crappy old truck .

Laura N. 
Rating:
5.0

Better trucks Better communication. Letting me know what trucks are available

Daniel A. 
Rating:
5.0

Sam is a very experienced and knowledgeable service rep for U-Haul we need more like him in the world today thank you U-Haul

willis J. 
Rating:
5.0

Customer did not leave a comment.

RENIER N. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

Sam was great!

Luke K. 
Rating:
4.0

Wish the location stayed open later.

Karin B. 
Rating:
5.0

The clerk was outstanding person Very nice courteous

Jose P. 
Rating:
5.0

The left side rear turn signal light bulb is out.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

jessica M. 
Rating:
5.0

All around good experience

Carlos O. 
Rating:
5.0

No improvement necessary, it was great.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

micharl M. 
Rating:
5.0

Customer did not leave a comment.

geraldo G. 
Rating:
1.0

Customer did not leave a comment.

DAVIT V. 
Rating:
5.0

Customer did not leave a comment.

MELONEY S. 
Rating:
1.0

Thank you very much for your service and making things easier for all of us who require your services.

jaime J. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
1.0

Customer did not leave a comment.

Garnik H. 
Rating:
3.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Everything was perfect. Thank you! Well,you could add some Italian food or Lebanese dishes on the seat on arrival !😂❤️🙏🌸

Virginia M. 
Rating:
5.0

Business owner very nice and helpful.

Kevin K. 
Rating:
5.0

Very easy for us and Sam is great!

Gina L. 
Rating:
5.0

quick and fast, friendly and no hastle

alvin M. 
Rating:
3.0

Customer did not leave a comment.

Wynne V. 
Rating:
5.0

Customer did not leave a comment.

sam A. 
Rating:
1.0

Customer did not leave a comment.

Manny R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo P. 
Rating:
5.0

The UHaul app does not work properly in many ways. In this most recent rental it crashed consistently and did not allow me to return the vehicle properly. This was using a Pixel3 phone. Apologies if this inconvenienced the host location. Uhaul needs to take better care of its app if it expects people to rely on it for after hours returns.

Blaine O. 
Rating:
5.0

Customer did not leave a comment.

khachatur S. 
Rating:
5.0

Everithing was perfect whit the truck,. Thank you so much guys

DAVID O. 
Rating:
5.0

Excellent customer service

orasio G. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
1.0

The worst uhaul experience ever! The first thing that happened was the reservation not in the computer system or the app. The owner only called to setup the pickup one day before then he disappeared. Did not respond to any phone or texts at all. I had to call uhaul directly to find out how to add the reservation into the computer. I had to take pictures of the car and my face plus my driver's license. I will never ever do this ever again, I will never do another self pickup. I will never use this uhaul location ever again. It's not even a location its just uhauls parked on the street. There's no office, the key return poorly labeled, the owner is non existent and couldn't give two shits if you can't get your truck. This was by far the worst most horrible uhaul experience ever.

Varuzh S. 
Rating:
5.0

Customer did not leave a comment.

Andranik M. 
Rating:
5.0

Customer did not leave a comment.

jason F. 
Rating:
5.0

Customer did not leave a comment.

Kobi P. 
Rating:
5.0

U-Haul was there when we needed them! What more can we ask for? Thank you, U-Haul!!!

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

I ordered a furniture dolly and did not receive it! This wasted hours of our time and caused great stress as we needed that dolly to move heavy items. Also need better instructions on how to return keys. There is no drop box for the keys as instructed by the online process.

Levon S. 
Rating:
2.0

ABS light stays on BRAKE light stays on drives bad should not be in service all owner cared about was when it was returned I should not have to pay for this truck After all the rentals I have done with uhaul from now on I will go to penske

Vahid A. 
Rating:
3.0

Reserved rental through mobile order for 6AM. Paid for additional dollies and equipment. They were not included in the truck. Store was closed during that time. Unable to receive help through customer service phone support. Had to go to another location and pay for the equipment needed. Delayed our moving time/plans by at least 2 hours.

Richard S. 
Rating:
3.0

I was rented a truck and told the power steering whine was normal. Within 30 min I lost all power steering and the smoke almost made me pass out. Then the brakes went out on the truck and I had to use emergency brake to stop completely. To top it off they still charge me 80 for the truck after nearly killing me. Your company should be ashamed

Andrew M. 
Rating:
5.0

This is my first time renting, all went well.

Tammy B. 
Rating:
2.0

Customer did not leave a comment.

Jhon C. 
Rating:
5.0

This location was very helpful to me they are very friendly I would definitely use this location again and recommend this location to my friends.

john C. 
Rating:
3.0

The truck had dents and scratches that were not shown in the previous photos I was asked to approve upon pickup. The store owner did know about the damage and showed it all to me. The truck exterior was also filthy. Inside was clean.

Eric W. 
Rating:
5.0

Sam was very helpful and friendly!

Suren A. 
Rating:
4.0

Vehicle needs bed mat cleaned or replaced to remove musty sour odor.

Terri P. 
Rating:
1.0

What you can do is find another local provider. This provider has no morals and respect for customers. It has been my worst experience ever having to see the urgent care after a terrible dispute with this store owner.

guadalupe C. 
Rating:
5.0

The Uhaul was dirty on the outside when we picked it up. The gas was also below half a tank. Did not notice we received a text to review the Uhaul before leaving the business till we were home and the link expired.

SHAWN K. 
Rating:
5.0

Friendly customer service at counter. Thank you.

Vikramkumar D. 
Rating:
5.0

Customer did not leave a comment.

Tuesday E. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Nevia M. 
Rating:
1.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jhoan C. 
Rating:
3.0

Customer did not leave a comment.

MARTA S. 
Rating:
5.0

Owner was very nice and friendly. I will come back again when I have to move. Thank you!

Katrina I. 
Rating:
5.0

Customer did not leave a comment.

reinaldo V. 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
2.0

While the location was a little sketchy, the store owner was very nice and very accommodating. The truck itself smelled a bit of smoke but otherwise, I have no complaints. It ran fine and was very reliable. I would recommend this location again because the owner was such a nice guy.

glen G. 
Rating:
5.0

Customer did not leave a comment.

Dmytro M. 
Rating:
5.0

The gentleman was very nice, welcoming, and helpful. I have used this location several times and the owner of the shop has always been very kind and friendly to me. Thank you!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
5.0

Owner of the business very profesional. thanks

DAVID R. 
Rating:
5.0

Very honest and upfront with cleaning charges if necessary. Nice and very accommodating.

Ron S. 
Rating:
5.0

The car felt like it was going to fall apart. It would not change gear properly and when it would change gear the car would jump forward. The wheel was loose, driving on the streets is unsafe because the car is rocking from left to right because the wheel wobbles. Don't get me wrong the car got the job done but these cars are meant to be driven for hinders of thousand mile a and this one was so poorly maintained that it was falling apart at 99thousand miles.

Gor G. 
Rating:
4.0

Customer did not leave a comment.

jennifer R. 
Rating:
5.0

Customer did not leave a comment.

teri H. 
Rating:
5.0

all was great the manager was professional and mad it very easy will recommend this place to all my friends.

Amjad C. 
Rating:
5.0

We were really happy with the customer service we received here. Thank you!

Barbara G. 
Rating:
5.0

The price! Used it for 24 hours got Charged 72$ it was park most of the time

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Excellent service! On time and very kind

Jamie J. 
Rating:
1.0

I told the man I wanted insurance atleast 4 times. He said I was good to go. A few hours later I hit a tall tree that was sticking out into the road. The branch hit the top of the uhaul. When I got back to the rental spot he told me unfortunately that he made the mistake of not buying the full coverage & basically said “don't worry it won't be that much” instead of taking fault of his own.

Christo A. 
Rating:
1.0

The truck was dirty, and didn't have the dolly that I requested. I was forced to drive to another location and wait there for quite some time. I was delayed about 1 hour due to this. I was supposed to be compensated, but it looks like that also didn't work. The truck was in fairly bad condition, as the door didn't fully close and was very loud while driving.

Kalle L. 
Rating:
1.0

Your 3rd party vendor chose to nickel and dime me after I went 30 miles out of my way to support his business because he was referred by a family friend. No, I will never be back, pick better contractors.

janet B. 
Rating:
5.0

This location is the best in the San Fernando Valley. Sam is very gracious, professional and helpful.

TRACY C. 
Rating:
4.0

We confirmed a drop off time but when we arrived the business was closed. The online help process took more than 1 hour with problems sharing our location & pictures. Eventually we were told to leave the keys and check with the business the following day. SO pickup was great, drop off not so much.

James K. 
Rating:
1.0

They need to check the vehicle before renting it to the customer cause there was not to be told things in the truck that damage my son 200 dollars shoes and when I report it to the clerk. He acknowledged the mistake but did not do anything. Very poor experience.

ashok K. 
Rating:
5.0

Sam was the best. He explained everything to me. I loved the online return option. Thank you!

Tanyatta C. 
Rating:
5.0

Very nice people

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

Eyad J. 
Rating:
4.0

It was a good experience. Sam was great to deal with

Greg K. 
Rating:
4.0

Customer did not leave a comment.

Elijio H. 
Rating:
5.0

The owner is one of the most pleasant ppl I have encountered in a long time.

tanisha C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
3.0

Have rental return not take more than an hour, make sure if you're making people use your app for returns that it actually works, and the website actually works, and your rental agents stay open until their posted hours. I had a terrible experience. I was stuck at the rental location for an hour. Terrible terrible terrible!!

alejandro B. 
Rating:
5.0

Very friendly and Great customer service!

Luis C. 
Rating:
4.0

Sam was great and helpful. I thought the truck drove a little wonky...lots of give in the steering, which I didn't love, but, overall, it was a fine experience.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Blanca O. 
Rating:
5.0

U-haul employee was very nice and professional.

nancy D. 
Rating:
5.0

Sam is a super nice man. He makes you feel very welcome. Very professional business man. Love his store. We always rent our Uhaul from On The Run Wireless.

TRACY C. 
No reviews have been submitted for this location.

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