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MONIQUE C
Customer Reviews for O'Neal Lane Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
difficult to access. Too small
Paul TDid not get a name but gentleman in the office was very helpful and informative
ASHLEY LWe delivered the truck when the store was already close
MARIA RI filled the tank up and spent $70 on gas and didn’t get reimbursed for overfilling. It was a full tank when I turned it in.
David BNothing to improve the guy was great!
Stephen MExcellent customer service, smooth transaction. Everything was thoroughly explained, and convenient. Will return to this location for future needs/highly recommend.
Daisha DThis location had very friendly, helpful staff that made my experience very stress free.
PAMELA SPersonnel very courteous and informative- would recommend this location over all others.
steven lNo staff, closed
SHEALYNN ACustomer service was great 😊
KISHA HI love the U-Haul
MARY HOwen was great. Will come to this location again for our uhaul needs.
Manetta GI delivered the trailer on a Sunday when they were closed. I called the telephone number per the instructions, no one answered, and no one could offer assistance. I followed behind someone through the gate and dropped off trailer. Could not complete the check-in on app because of poor cell phone reception in their area. Frustrating!
Steven JA/c didn’t work, the truck need a front end alignment
keyona gVery friendly personnel working the counter. Very helpful and made me very comfortable with my rental experience.
Ralph DUhaul tried to charge extra $20 in gas on return after hours even though gas was on empty upon pickup and we returned with 1/8 of tank. Luckily when I received a call from this location next business day since truck was dropped off after hours, he took off the extra gas charge.
Wendi MThank you. God bless you
Jocelyne BStaff member was very friendly, helpful, and professional. Keep doing what you're doing here.
Samuel SEverything was perfect
edwin cNothing. Friendly staff that makes sure everything is in order before you leave. Owen is very easy to do business with.
Timothy CThe droop off lot was small and already crowded. I was able to back the trailer into an open place. Some people may have a difficult time manuvering in such a small lot
brian tWe gassed up 2 blocks from the return center - then the truck wouldn’t shift into gear. This wasted a lot of time asker had to wait with the truck - while my husband is in ICU on a ventilator. Time was of the essence!
Eydie AOwen was excellent. Exhibited superior customer service. He was knowledgeable, friendly, and helpful. Smooth timely experience. I would definitely use this location again.
Tonia MOwen greats you at the entrance gate with fast friendly service.
Timothy CBest Uhaul experience Ive ever had, great job team!
Trace BThe place was very clean , the manager was excellent, he showed us the new way U-Haul do the check in and check out, very easy and he came out to help, recommend this place
Shereda Blocal dealer always polite and helpful
rashine aThese guys were great,. but my original location was college drive but was changed. When I called that location and spoke with a uhaul person he was very rude and not helpful at all. I will never use that location to pick up or drop off a uhaul vehicle..
Gary SLoved the friendliness and Great customer service
Charlene WMoving is frustrating and when we are working under time constraints we want the most efficient and prompt service. The elder attendant was left by himself and he was not well experienced with the procedures. The vehicle did not include the hand truck as part of the rental truck and it consumed alot of gas for an in-town move. If I had traveled out of town the gas expense would have been enormous. I have not received the monies credited back to my account yet from the rental returned November 30, 2023. I had scheduled the truck and the tow equipment, but only used the truck. I did not have Safe Move as part of my online reservation, but when I paid for the rental it was added to my fees.
bertreassia hGreat customer service
Danielle SNothing much, everything was great.
Dario Rtruck had trash in cab. red ants. doors didn’t shut completely. uhaul truck at this location was the worst i’ve ever reno
shawn dThe gentleman that assisted us was very professional and friendly. An art that is not seen much in businesses these days!
Shane PThe location was close to my house. It was clean. The price is affordable and the team provided good customer service.
Randall LNothing I found the customer service was very good!!!!
tammy jVery efficient attendant, great job.
Michael EThe clerk left before he said he would on the phone. The parking is super hard for drop-offs since it is so slim.
ALYSSA RThe man was awesome !
Romisha TFriendly and understanding this will be my go-to place
Lanacia WThese people are very friendly and knowledgeable. Great experience.
Jason FAwesome customer service.
charles bRepresentative over charged. The miles he calculated cannot be correct. The moving locations were right next to each. And the uhaul was not moved after moving. We packed, drove right next door, parked unpacked, when back right next door and packed the final things needed and went right back next door. That isn’t even a mile if so not over it. We were charged for 56 miles which is ridiculous.!!!!
Shelby WThank you for your help!
Mary bVery friendly enjoyed our experience with them would definitely recommend
Monica KChase is always on top of things. Very helpful. I lived several states away from the storage facility. Chase does an awesome job of managing O’Neal’s Storage. He always found a way to help with any concerns I had.
MARYANN W | Overall ExperienceNeed more security cameras on the storage units. Cameras at the entrance are not sufficient.
RANDALL E | Overall Experience