Location was already closed, but was 24/7 drop off. Lot did not have adequate space for drop off parking, but multiple vehicles were on street parking. Online checkout was easy & instructions comprehensive, but did take some time. Drop off box for keys marked for access.
Dom M
Customer Reviews for ORI Brothers Flooring Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sam is a great person to do business with Thank you
KEVIN CNothing! (or include robots to do the heavy lifting)
Chad Kgreat guy sam
KEVIN Cthis place is great sam is a great person to do business with thank you
KEVIN CVery smooth rental as always! Sam made sure that someone came to get me moving pads on a Saturday (when their office is closed). Highly recommend this location if you are looking to rent a truck.
Alexander BVery professional and easy to work with.
RONALD II mean, to be fair, I didn't really interact with anyone since the drop-off was after hours. That said, it wasn't super easy or inviting to figure out what I was supposed to do here. The parking lot was full and the Uhual signage was obscured, so this was a little bit of a hunt to make work.
ERIC GDifficult to locate drop off box, difficult drop off process, and unclear instructions. Would not use this location again.
SAGE HThere was very thin ice on the back platform of the UHaul that I slipped on while unloading the truck. I’m okay but it would be nice to have de-iced that.
PATRICIA HNA - experience was smooth, no issues at all.
Alexander BWe love Ori Bros.
CYNTHIA CKey lockbox was empty when I went to pick up my rental. Waited on hold with the 1800 number, then used the app to contact customer service. Had to change my rental to a box truck that was available at the location. As I was leaving, someone pulled into the parking lot with the key to the van that I was supposed to rent. This was at 5pm and my rental was at 4pm. The box truck also had the check engine light on.
Patrick BI returned the trailer during work hours and no one was there. I then tried to use the app without success. All i could do was take many pictures and leave trailer in the small congested lot.
BRYAN HStaff greeted me upon arrival and took care of everything. Went well above and beyond. So kind professional and accommodating. Parked the vehicle for me and aided with the entire return process.
Eric LGreat experience
Sarah AGreat service
ORI BGood job thank you
Adam SSam Ori was very professional and accommodating. Would highly recommend this rental facility.
RONALD IGreat customer service and very nice gentleman that helped me. Happy I used ORI brothers. U-haul vans are very noisy on the highway!
Gregory FPhenomenal rental! Sam made it so easy and convenient to rent!
KRISTEN Aori is a great guy to do business with
KEVIN CThe truck had some steering issues.
Ewa Rori is a great person to do business with thank you
KEVIN CGreat experience even at 4am.
Michael SOverall, great experience with the rental. Convenient pickup and easy to find vehicle. However, they did not include the moving pads I ordered so the furniture I picked up moved around more than I wanted
Corey PNothing
Denise GExcellent pick up location, very easy in and out pick up with extremely friendly people.
MICHAEL WDrop off was quick and easy!
Paul KThere was something on the floor in the back of the van that actually smelled like feces! We had to put plastic bags down so it didn’t ge on my personal belongings.
ANDREW DVery satisfied. Thank you!
ADALBERT SThank you for making this move so easy!
Kathleen HOri Brothers always answers the phone...answers all questions and have they trucks ready to go!
Phil TSam made everything as easy as possible - great service!
AMISH CCustomer service was excellent.
Peter MWHEN PICKING UP THE TRUCK THERE WAS AVERY LOW TIE IN THE BACK AND HAD TO FILL IT WITH AIR WAS WORRIED I MIGHT GET A FLAT DURING MY DAY OF TRAVELS. LOCATION DID NOT HAVE ANOTHER TRUCK FOR ME SO I TOOK WHAT THEY HAD AND TOOK MY CHNACES WITH IT, OTHERE WISE EVERYTHING WAS OKAY.
Daniel PAll good
KEVIN CTy Sam!!!
Cynthia CService was excellent I was in and out in record time also return was very easy.
MILDRED SCan always depend on SAM!
Cynthia CWE LOVE SAM at ORI BROS :)
Cynthia CHonestly spending over $600.00 in a rental is ridiculous
Alex GMan wasn’t very friendly and truck was nasty
CHRISTOPHER REverything was perfect. Quick pickup and easy drop off.
Chris TVery easy to deal with and highly responsive. Helped us out of tough situation
AMISH CSAM AT ORI BROTHERS BENT OVER BACKWARDS TO ACCOMODATE MY NEEDS! PROFESSIONAL, HELPFUL AND HAD EVERYTHING I NEEDED READY! I WILL BE DOING BUSINESS WITH HIM AGAIN!
KATHLEEN SFriendly staff and great experience!!
Philip STruck had lots of dirt and dust in back from flooring debris. Seems odd that a flooring company is in charge of uhaul rentals and flooring debris is in the truck . Nails and pieces of wood were inside of truck .
Anthony ZThank you U-hual
JOHN OGreat place and Great customer service. Would definitely rent from them again. They were very flexible as well.
MIGDALIA JOri Brothers provides great customer service and is very easy to work with!!
JAMES V