Customer Reviews for OS Car Garage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Change the hours to match the locations hours. The U-Haul app said I could pick up at 730. I called location at 730 when I arrived and was informed that they did not open until 9

Rating:

1.0

I made a 24hr reservation to pick up a 5X9 utility trailer with a ramp for 10am on 10/30/2024. I was there a few minutes after 10am and they didn't have any idea I was going to be there for the trailer. After getting everything straight I got the trailer and left. I returned the trailer at 9am on 10/31/2024 and was told by someone who was there when I picked up the trailer that I was good to go and could leave after unhooking the trailer. So I did. I called several times throughout the day bc the status of my rental online said "overdue" even though I was an hour early returning it. Finally, after 5pm on 10/31/2024 I received an email stating that my rental had been checked in and I was good. Now, I'm still waiting to get the deposit, which I was not told about until I was standing at the location to pick up the trailer, refunded back in my account. Overall, this location is not very good with helping or keeping up with the U-Haul rentals. Very poor customer service.

Rating:

2.0

I turned the truck in around 1840hrs on the 15th. When I received the receipt, it stated that I turned it in on the 16th at 1052hrs, 14 hous later. I may seek out other options for my next move using a truck.

Rating:

3.0

The location didn’t look like where you would typically drop off a rental truck (apart from the small U-Haul sign stuck in the ground). Very small parking lot and not very easy to maneuver with a 20 foot truck.

Rating:

1.0

Rental person was not on time. Truck was received 45 minutes late from reserved time. Furniture pads paid for were not received, still trying to get refunded for them. Will never rent there again. Put my entire day behind schedule.

Rating:

1.0

Overpriced will never use this again.

Rating:

1.0

Picking up the truck was a horrible experience. This is a car garage. Upon arrival the office door was locked. I had to walk around to the garage and say "hello" several times to the 2 men working until they acknowledged me, then yelled "go to the office". When I told them the door was locked, one of them rolled his eyes and walked to the office. Once inside, I tried to get the keys (I had checked in on line and paid in advance - was advised I only needed to pick up the keys). The gentleman was Latin and didn't speak much English. He also wasn't sure how to rent the truck. He kept asking me for my card to pay for it again. It took 30 minutes in an office without AC and temps around 100. I hope NO ONE has to deal with this place again.

Rating:

4.0

Web site was bugged and wouldn't let me complete return info. Luckily someone from facility showed up and helped me take care of it.

Rating:

5.0

Nothing at all this location was top notch really enjoyed the staff everyone was extremely friendly and helpful