The truck I reserved had roaches in it. The representative tried to convince me to take the truck even though he saw the roaches too he tried to act like I was overreacting.
Brandi B
Customer Reviews for OT Convenience And Variety Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dollies and furniture pads were left out of pickup, but I was still charged for them.
Samirah RThe truck has some maintenance issues. It jumpy.
CYNTHIA RTruck was very clean and on a full tank of gas. Easy check out and check in. What more to ask for.
LEE MThis location took my money and lied about the cleaning fee I have sweep and have pictures for them to say they had to clean the truck. This location didn’t walk me around the truck to do a look at any damage I did with video to turn around charge me 50 for nothing
Kelli KI was charged a 25 dollar cleaning fee and the truck was not dirty when I returned it. There was no debris left behind. I would like my 25$ returned.
jonnie tThey put on the safe move and added a extra 20 dollars when I told them I didn't need it
Keon JThis location was not open as advertised. They wasn’t open when I picked up or returned. I had to do mobile pick up which held up my time used for rental.
Fannie L