Customer Reviews for Oakdale Food & Liquor
(U-Haul Neighborhood Dealer)

Rating:

5.0

🫶🏻

Rating:

5.0

Owners were super nice, great communicators with a fair price.

Rating:

3.0

There were challenges in parking a 20' truck in a small parking lot. Because of the changed pick up location, I paid for extra mileage because of this inconvenient change.

Rating:

1.0

This location was accepted, as the drop off location- one week before we got there. We chose this Oakdale location, because it was within walking distance of our motel- as we had no vehicle to use, after dropping off the 10' uhaul truck. There are no taxi's that will come to rural Oakdale, from Modesto. We had pre-paid for our Lyft ride from Oakdale to Sacramento SMF airport- to catch our flight to Las Vegas- shortly thereafter. The owner woman of Oakdale food & liquor that has the uhaul pick up/ drop off location- was a really bad experience. As agreed, for one week prior; we were to drop off the uhaul truck by 9:20 a.m. on 05/28/2025 At about 8:45 a.m. she had the uhaul local manager call me, to tell me- she had no room to accept the uhaul truck & to take the truck to Modesto. We said, "No, cannot & unable to do that. That location was the location for drop off & we were taking it there. She did not give us advance notice and we had no time left- only to drop off the uhaul truck blocks away, walk back quickly to motel and catch right away our Lyft ride to the airport". We did just that. Parked the uhaul truck in that location parking lot; gave the owner woman the keys and walked back to motel. We called the Uhaul corporate office and made a complaint at how badly this location owner woman was- totally bad customer service. Corporate, local manager & this location owner woman only worked together for the benefit and for whatever the owner woman wanted to do- no care nor concern for the customer. Then, this same owner woman, charged $58 on two of my debit cards, without my permission. I was not informed. One of my banks, told me they blocked it- was suspicious. Still waiting to see what my other bank does. I did make a complaint at this bank- they said I had to wait until it finished processing first We did barely catch the Lyft ride; caught our flight and got to Las Vegas. We thoroughly explained this repeatedly to corporate, local manager & the owner woman. Nobody cared how upset this made us, nor the fact they were trying to force us to miss our Lyft ride and our flight ride, to take truck to Modesto for owner woman- with no care nor concern to us at all. I would NOT advise; recommend nor suggest to anyone to trust the Oakdale Food & Liquor to let you drop your uhaul off there in their parking lot. What was also a eye opener, was the reason the owner woman gave- as to why she tried to refuse us, to drop off the uhaul truck at her agreed upon location- the email & message said..." due to incoming scheduling of uhaul vehicles "...

Rating:

5.0

the customer service was excellent, so friendly and accommodating

Rating:

5.0

Service was amazing. They were really understanding and would work and help you out with any problem. Thank you.

Rating:

5.0

The gentleman were quick and efficient!

Rating:

5.0

Nothing. This experience was perfect!!!

Rating:

4.0

I got very go service from the young man that helped me. He was knowledgeable and helpful. He was also very nice.

Rating:

5.0

I have rented from this location several times and they have excellent customer service this time again excellent customer service but when I brought back the U-Haul in the morning, I realize because of the morning elements that the windshield wipers blades needed replacing and the defrost mechanism did not work therefore I had to pull over Four times to wipe off the inside of my truck so that I could see driving back at 6 o’clock in the morning, it was a little scary, but that would be the only thing because they are outstanding representation of U-Haul

Rating:

5.0

Provide someone to lift the trailer and hook it up.

Rating:

2.0

The location has no lot attendant. I had extreme difficulty disconnecting the 6x12 trailer from my truck. After a considerable amount of effort my wife and I along with the young lady at the drop off location, a liquor store managed to lift the trailer off the hitch

Rating:

3.0

If it’s financially feasible, they should have two trucks available. The man I dealt with was pushy and disagreeably unpleasant, otherwise my experience was great. 💪

Rating:

5.0

Very easy to reserve online. Pick up was straightforward. Staff kind and friendly. Return was equally easy. Highly recommended as the place for U-Haul needs.

Rating:

5.0

Great customer service!

Rating:

1.0

The truck I rented was in poor condition. The back of the truck had oil, dirt, and dust which got all over our belongings and required so much cleaning. Inside of the truck contained so much dust and some type of liquid that clearly wasn’t water (don’t know what it was). The associate who helped us was extremely nice but it took us almost an hour for them to rent us the truck. Experience overall from start to finish was poor.

Rating:

4.0

Nice place to rent from

Rating:

4.0

Polite, happy, & courteous

Rating:

5.0

Very nice people easy to deal with

Rating:

5.0

This is a smaller location, but with enough room to park a 26 foot box truck with auto transport trailer and unload a vehicle from the trailer! Service was incredibly fast, someone was outside ready to check me in before I had even gotten out of the truck. I am glad I picked this location.

Rating:

2.0

U-Haul changed the drop off location. We did not contract to drop off at this location. Subsequently cost us a great deal of time. All satisfied with staff and facility. Overall dissatisfied with U-Haul scheduling system and outcomes.

Rating:

5.0

The gentleman was extremely helpful! With all aspects of the process. He also verified the chains and the hitch were secured.

Rating:

5.0

Very pleasant people to do business with! Thank you 🙏

Rating:

5.0

Very great guy to deal with. I appreciate the service

Rating:

5.0

Great communication. Fast transaction. Great people.

Rating:

1.0

Super over priced, wouldn’t recommend this location

Rating:

5.0

Totally professional yet very personable.

Rating:

5.0

Great customer service

Rating:

5.0

Quick and Easy, clean truck. The clerks were really nice and the cost wasn't as much as I expected.

Rating:

5.0

Amazing staff, quick and easy transaction. Will be a repetitive customer. Thank you for the great service

Rating:

5.0

Outstanding Experience, Highly Recommend!!

Rating:

5.0

The location was fast, friendly, and efficient! I would HIGHLY recommend friends and family to rent from here!!

Rating:

5.0

Everything is expected perfect

Rating:

3.0

U-Haul needs to provide up front communication regarding availability of selected drop off location. I was not notified of a change to my drop off location to over one hour away from my selected location at the time of reservation until after I picked up the trailer. This is unacceptable communication. I will likely not be using U-Haul again.

Rating:

1.0

The app rates that were advertised are not true, the stores do whatever they want regardless of what uhaul customer service and even management says. Be aware of accidently being forced without being told that if/when you extend your rental, it creates multiple contracts and you get charged left and right in very wrong ways. Mentioning the multiple contracts, worth mentioning also that even if you specify charging a different card, they will certainly charge only the first card put on file. Even when a uhaul rep over the phone gives a reversal and an aproval code..means absolutely nothing. The store does what they want anyways. This was a very terrible experience. Please understand that the way uhaul and the individual stores play games and minipulate everything is borderline illegal practices. This experience made my wife and I feel like we needed a lawyer.

Rating:

5.0

This was my first time renting a Uhaul they were extremely friendly, helpful and super informative. They took their time explaining everything to me and I greatly appreciated that.

Rating:

5.0

E/g great but found employees esp. helpful! Over the years use U-Haul and prefer this location to others.

Rating:

5.0

Prompt service, no hassles

Rating:

5.0

I asked if it would be $18, like I saw on Uhaul website, the man said yes. I paid almost $25. It would be professional/legal if there was a clear laminated sheet for the customer to see before moving forward with transaction.

Rating:

5.0

Much better customer service than other local locations.

Rating:

5.0

Sincerely nothing….everything was just per! 😊

Rating:

5.0

GG and andy such a best salesman give me best equipment they have a liquor store also i get my favorite bottle 🫶

Rating:

5.0

Nothing

Rating:

5.0

Nice people