the customer service was excellent, so friendly and accommodating
JENNIFER B
Customer Reviews for Oakdale Food & Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was amazing. They were really understanding and would work and help you out with any problem. Thank you.
CAROL MThe gentleman were quick and efficient!
RAMON BNothing. This experience was perfect!!!
SONJA BI got very go service from the young man that helped me. He was knowledgeable and helpful. He was also very nice.
GUADALUPE LI have rented from this location several times and they have excellent customer service this time again excellent customer service but when I brought back the U-Haul in the morning, I realize because of the morning elements that the windshield wipers blades needed replacing and the defrost mechanism did not work therefore I had to pull over Four times to wipe off the inside of my truck so that I could see driving back at 6 o’clock in the morning, it was a little scary, but that would be the only thing because they are outstanding representation of U-Haul
DEBORAH WProvide someone to lift the trailer and hook it up.
BERNARD HThe location has no lot attendant. I had extreme difficulty disconnecting the 6x12 trailer from my truck. After a considerable amount of effort my wife and I along with the young lady at the drop off location, a liquor store managed to lift the trailer off the hitch
ALAN CIf it’s financially feasible, they should have two trucks available. The man I dealt with was pushy and disagreeably unpleasant, otherwise my experience was great. 💪
BARRY JVery easy to reserve online. Pick up was straightforward. Staff kind and friendly. Return was equally easy. Highly recommended as the place for U-Haul needs.
Kathryn GGreat customer service!
MATTHEW GThe truck I rented was in poor condition. The back of the truck had oil, dirt, and dust which got all over our belongings and required so much cleaning. Inside of the truck contained so much dust and some type of liquid that clearly wasn’t water (don’t know what it was). The associate who helped us was extremely nice but it took us almost an hour for them to rent us the truck. Experience overall from start to finish was poor.
TIMOTHY YNice place to rent from
LORI GPolite, happy, & courteous
BENITA LVery nice people easy to deal with
RICHARD MThis is a smaller location, but with enough room to park a 26 foot box truck with auto transport trailer and unload a vehicle from the trailer! Service was incredibly fast, someone was outside ready to check me in before I had even gotten out of the truck. I am glad I picked this location.
Timothy BU-Haul changed the drop off location. We did not contract to drop off at this location. Subsequently cost us a great deal of time. All satisfied with staff and facility. Overall dissatisfied with U-Haul scheduling system and outcomes.
Robin SThe gentleman was extremely helpful! With all aspects of the process. He also verified the chains and the hitch were secured.
John cVery pleasant people to do business with! Thank you 🙏
SEVERRIANO MVery great guy to deal with. I appreciate the service
Michael CGreat communication. Fast transaction. Great people.
TRACY GSuper over priced, wouldn’t recommend this location
Alejandro CTotally professional yet very personable.
scot tGreat customer service
AMANDEEP JQuick and Easy, clean truck. The clerks were really nice and the cost wasn't as much as I expected.
AMANDEEP JAmazing staff, quick and easy transaction. Will be a repetitive customer. Thank you for the great service
Gurpreet BOutstanding Experience, Highly Recommend!!
Dwight DThe location was fast, friendly, and efficient! I would HIGHLY recommend friends and family to rent from here!!
alex REverything is expected perfect
Marco SU-Haul needs to provide up front communication regarding availability of selected drop off location. I was not notified of a change to my drop off location to over one hour away from my selected location at the time of reservation until after I picked up the trailer. This is unacceptable communication. I will likely not be using U-Haul again.
Daniel BThe app rates that were advertised are not true, the stores do whatever they want regardless of what uhaul customer service and even management says. Be aware of accidently being forced without being told that if/when you extend your rental, it creates multiple contracts and you get charged left and right in very wrong ways. Mentioning the multiple contracts, worth mentioning also that even if you specify charging a different card, they will certainly charge only the first card put on file. Even when a uhaul rep over the phone gives a reversal and an aproval code..means absolutely nothing. The store does what they want anyways. This was a very terrible experience. Please understand that the way uhaul and the individual stores play games and minipulate everything is borderline illegal practices. This experience made my wife and I feel like we needed a lawyer.
Justin AThis was my first time renting a Uhaul they were extremely friendly, helpful and super informative. They took their time explaining everything to me and I greatly appreciated that.
Vickie HE/g great but found employees esp. helpful! Over the years use U-Haul and prefer this location to others.
JACQUELINE FPrompt service, no hassles
Darrell RI asked if it would be $18, like I saw on Uhaul website, the man said yes. I paid almost $25. It would be professional/legal if there was a clear laminated sheet for the customer to see before moving forward with transaction.
Jorge BMuch better customer service than other local locations.
James MSincerely nothing….everything was just per! 😊
martha aGG and andy such a best salesman give me best equipment they have a liquor store also i get my favorite bottle 🫶
HARWINDER SNothing
joseph bNice people
Mike SIn and out quickly, return was also quick. Thx
Dennis HGreat customer service! Highly recommend!!!
Philip KAndy was super efficient, knowledgeable and extremely kind! Highly recommend this location for all your moving needs!!!
Dirk VExcellent service
joshua gNothing. I really enjoy working with this location. Friendly and Courteous
Larry MThey are the best ive known them for years
michael b