Customer Reviews for Oakhill Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

I go to thrat place yearly with my Sthil string trimmer & they are very helpful. What I did not like was getting the van 3/4 full of fuel & then to return it I'm standing outside it w. the engine off & have eno idea when I hit that mark...until the nozzel pops & I have filled the van completely. And can't get a credit towards my next rent period....I'm moving slowely between locations. I also rented in Highfield Park Dartmouth & loved the new Ford van (at least it seemed brand new it was so immaculate & had a backup video screen on the dash) so much I wanted to buy one the following week. And all the guys inside and outside were very friendly and helpful & quick to get me into the vehicle.

Rating:

1.0

Not charge a cleaning fee after we already cleaned it and tell everyone they need a credit card before they come to get a U-Haul

Rating:

5.0

It's nice that all the trucks rain will . Thank DANO

Rating:

5.0

Keep up the great work. Excellent staff that are very helpful curtious.

Rating:

4.0

Nice facility with fast service.

Rating:

5.0

Nothing interaction was great. Dropping off was easy and seamless

Rating:

4.0

Agent was polite and helpful. Truck was easy to manage, clean and all went as planned. Thanks.

Rating:

4.0

The overall customer service was this time great, compare to the last two times I've rented there. The young man at the counter did a great job. The van could be cleaner inside. Other than that no complaints.

Rating:

1.0

I had a reservation for 8am on a Monday and was supposed to pick up via contactless pickup. When I arrived at 8, I tried to check in on the app but was met with a prompt saying that my equipment wasn’t available and to call the 1-800 number. So I did and found out that my vehicles was probably ready but I just had to go inside the OCR to get the key. I went inside and waited at an empty counter for 10 minutes before one of the employees acknowledged me. So I explained the confusion with the app and how I wasn’t sure of the van was actually available or not to which the employee replied in a very agitated state. I was rudely informed that OCR Ia closed on Sundays and doesn’t not open until 8am on Mondays so therefore they cannot have the van ready by 8. This was a little confusing also since this location in advertised as a 24/7 rental location. I even had the option to book at all hours of the morning, so it leaves me wondering what would have happened had a booked for 7am or earlier? I actually asked the employee why they offered pick up for 8am then if they are adamant about being unable to provide that but she just ignored me. When I finally got the keys, I asked the empire where to find the van because I noticed multiple outside and she responded by pointing and telling me “out there”. So after I went and found the vehicle on my own I had to do a walk through on my own to “agree” to the rental (I documented the damage, mileage, and gas level prior to me leaving since I wasn’t provided with any of that information). While I was doing this, I noticed that the drivers side window was cracked a couple of inches. It has poured rain over the weekend, and sure enough the inside of the cab was soaked. The floorboards, the dash, the door, and especially the seat. The back of my pants were soaked by the time I got to where I was heading that day. It was an awful experience from start to finish. I’ve never had a problem with UHUAL or their customer service in the past. I’m not quite sure why this location (which is a franchised location) is so nasty. I’m new to the area and when I shared my experience with neighbors and coworkers, I was told that this location is known for the awful way they treat people. I will certainly never go back. And after being yelled at, disregarded, and soaking wet, I feel like I was taken advantage of/ robbed of my money.

Rating:

5.0

Continue doing exactly what they did for me. Staff were pleasant, courteous and prompt even though they had lot of other activity going on.

Rating:

5.0

Great service

Rating:

5.0

Your the bests 👌

Rating:

5.0

provide costs if return location differs from pick up location

Rating:

1.0

Address mentioned in Uhaul app was different than where my truck was parked . There was no mobile connectivity and internet at the location it was hassle to do mobile pick up steps.

Rating:

3.0

The staff member was friendly however the truck rented was filthy inside. The truck was old and beat up. The steering had a lot of play in it, the transmission didn’t shift properly, the drivers door hinges are worn out causing it to make noise over bumps etc etc.

Rating:

1.0

You can explain to the customer at time of pick up about the cleaning fee.

Rating:

3.0

Gas was half tank, car was dirty, the back door was stuck, and I couldn’t find a way to open it

Rating:

1.0

Disputing charges now . Charged for 420 kms when it was driven max 120 km . Have receipt for 40$ gas that brought it back to 1/2 tank for drop off . Someone dropped the ball with odometer reading .

Rating:

4.0

Fast efficient service. No complaints.

Rating:

1.0

The uhaul truck was extremely loud and in poor condition. The uhaul address provided in the receipt from booking was incorrect and had to drive around looking for the uhaul location.

Rating:

3.0

U-Haul reset my original pick up location and the staff there were very rude and unprofessional. I was sent to another location which was not where I reserved. The 2nd location were very helpful and apologized for the treatment at the first location. My reservation quote tripled. Not a happy customer unfortunately

Rating:

5.0

Excellent service and great riding 26' truck!!!!

Rating:

5.0

Excellent service as always.. friendly and fast

Rating:

5.0

I dropped the truck off after hours when it was dark outside. I did not have any interaction with this location at all. They did promptly send me my receipt Which was nice. I don’t like that I have to give a rating on a location that I did not step foot in the door or talk to anyone. This review is not going to be helpful to anyone! So I give a good review just so the poor people that work there don’t get a bad review even though we had no interaction….. this is the only thing I would change.

Rating:

1.0

The address provided is not where the trucks are located. This is also on a road with limited/no cellphone reception. I had to drive 10 minutes into the opposite direction to get service to call the facility to find out that i should have continued driving approximately 4km up the road. This inconvenience cost me 25 minutes. The vans alignment is slightly off, which makes driving an unfamiliar vehicle in poor weather a rather unpleasant experience. In addition to that while the bed/back of the van was clean enough. The front had a layer of dirt/film on the dash and other places indicating it was not properly sanitized in quite some time. The facility that the uhaul desk was in is a nice store and the girl at the desk was lovely.

Rating:

3.0

I was ask to change to a difference vehicle and it did not accommodate my move so it was frustrating and much longer than it should have taken. Was told cargo van would hold a double bed but didn’t realize that was all it would hold and difficult to get I. The cargo van Garbage in door of truck and floor was dirty Something dripping from under neath

Rating:

2.0

Never pick up a truck on a Sunday. Make sure you have data on your phone as there is no wifi in the area. Paid for 24 packing blankets they were not in the truck. First and last experience with U-haul.

Rating:

5.0

Don't change anything, from pick up to drop off everything went extremely well!

Rating:

5.0

The other location for U-Haul outlet (HighStreet, Bridgewaterr) had terrible service. A friend tried to use their services at High Street but the service rep said the system was down. A month later I go and try to use the same location service but was told by representative that the computer was down. I found that suspicious. I went to Oakhill location and had excellent service.

Rating:

5.0

I was pleased with the quality of the van. Brand new with loads of features. And very well priced. Not the same U-Haul of yore. Highly recommend.

Rating:

5.0

Nothing, very organized, the young lady taking care of us was very helpful and great to deal with.

Rating:

5.0

We received A1 service from Uhaul OCR thank you

Rating:

5.0

Representative at location was very professional and efficient.

Rating:

5.0

Please give the correct address for pick up. OCR not Oakhill Storage. Otherwise a great experience

Rating:

4.0

Everything was great. Young person I dealt with was efficient and cheerful.

Rating:

5.0

Nothing, it's great the way it is with friendly, courteous and helpful staff.

Rating:

5.0

The truck was 2.5hrs late...not the dealers fault.I did not get a cable to plug in the dolly. Neither place offered one and when I got the two together that evening, it was too late, everything was closed. Both dealers were very nice, friendly and accommodating!

Rating:

3.0

Mobile internet connection not available on site to return truck after hours.

Rating:

3.0

Provide your customers with the equipment they reserved.

Rating:

5.0

The agent, Allie, was wonderful to deal with after a horrible experience with the person that called to say the unit we reserved 2 months ahead wasn't available. She went above and beyond to help us. Highly recommend her and hope people stop giving her a hard time over your poor attitude of serving customers. She would be a real loss .

Rating:

5.0

Very helpful.

Rating:

5.0

Happy with the service. The truck ran well and we were able to move our items with no hassle.

Rating:

3.0

The address for this site is WRONG! i drove there and its a self storage, not where the trailers are kept. They are a half mile down the road at a quad dealership. Correct your information! Trailer lights were a little glitchy but got them to work after playing with the plug. There were new tires on trailer, it was clean. Person attending me was not very experienced, had problems getting the wheel jack to fold.

Rating:

1.0

I called uhaul and told them what I needed and they advised me to get this specific trailer because it was 6 feet wide. The trailer is indeed 6 feet wide but the back of the trailer has metal bars hidden behind the ramp that make the opening NOT 6 feet wide. I called and spoke to 3 people about my issue because A. You guys recommended something that was not adequate. B. I drove 30 minutes in the opposite direction of where I needed to go because this is where the only trailer available was, and then an additional hour and a half in the other direction to pick up what I purchased only for the trailer that YOU recommended not be sufficient. C. I called your head office for help with no success so I had to drive an hour and a half to drop off the useless trailer because I wasn't allowed to drop it off at a closer location without a $400 wrong location fee. D. I had to leave my $15k item in good faith in a driveway until I could find something to haul it home with because you guys told me incorrect information. Your head office was suppose to call me back "I'm a couple minutes" to open a customer action which they never called me. So my entire day and experience with uhaul was horrible and then hoped head office didn't have enough respect to call back when one of your workers told me to open this customer action. This is poor customer service at its finest. I will buy a pair of oxen before I ever rent something from uhaul ever again

Rating:

4.0

There was very limited availability. Also, I called the 1-800 number and was extremely disappointed with the lack of help and the complete uselessness of that service. I ended up calling the location myself to get the help I required.

Rating:

4.0

The two girls looking after me are quite pleasant and easy to deal with.

Rating:

3.0

Our reservation pickup location was changed to the specific vehicle not being available so that necessitated a change that resulted in doubling the mileage. We were compensated with a discount but unfortunately had to convey that to the agent at pick up. Communication might be an issue. Thank you

Rating:

5.0

Keep up the good work

Rating:

3.0

location listed as oakhill self storage but trucks stored at OCR was confusing and added time to my pickup. The app was confusing and cumbersome at times.

Rating:

1.0

When I picked up my rental there was a couple cardboard boxes opened and layed flat on the floor. When I dropped off the trailer I took everything and left the trailer just as I picked it up. Not happy that the drop off location charged me 20 because it wasn't cleaned and I will be fighting it

Rating:

5.0

Leanne was most helpful and knowledgeable, above and beyond job description. Keep her!!! Thank you , Tara L Buckley

Rating:

1.0

Wasted half a day standing there just to rent it then lied about the deposit just to get me to rent it extremely unhappy and will not be using your services again !

Rating:

5.0

Everything went smoothly very pleasant exchange

Rating:

5.0

Rented the vehicle near to where I was moving, Duncan called and offered a vehicle in Truro and Bridge water, so I had to call my son to confirm, called back and staffs, Olivia, Mathew, Eric, were very unprofessional, (rude) and Mathew handed up on me, and Eric said they were in Toronto and the Manager, Stephan, I believe, when I explained the push around I was getting, he kept saying he wasn't there and he don't know what went on, all your calls says it's recorded, l would have loved for the Manager to take accountability for the poor customer service including the Manager, it took more than 4 hours for the Manager to get back to me, it was a hot mess, it shouldn't be this difficult after people is already stressed in the moving process, and to be clear this issue was with the schedulers

Rating:

1.0

Don't send a customer on a transcontinental trip with bald tires!

Rating:

3.0

The U Haul organization needs to have better service for the Atlantic provinces and have better policies for communication and documentation. Receiving multiple, conflicting calls and having reservations cancelled and changed weeks after being made is not good business. Don’t recommend.

Rating:

2.0

I was charged an additional $80.39 for a trailer I rented and returned within 4 hours. I still haven’t received the refund I was promised. This location has no cell reception with bell, and so it’s impossible to approve the pictures of damages on the rental without driving off the premises.

Rating:

5.0

No improvement needed. In fact I was able to get a smaller trailer that suited my needs better. Staff was very helpful.

Rating:

1.0

When we got to the drop off location, it was not the right location. There was 2 different addresses on the door. We had to drive around looking for the right drop off location.

Rating:

5.0

Amazing customer service. Leeanne is top-notch and always makes you feel welcome and important as a customer. She is very quick, helpful and knowledgeable to get the right piece of equipment for your needs.

Rating:

2.0

While i admit i left a few leaves and a little dirt in the trailer, it was by NO MEANS CLEAN when i received it , so i dont think it's fair that i was charged a $15 cleaning fee.

Rating:

3.0

The drop off location was on U-Haul Moving & Storage of West Oakville 1296 S Service Rd W · (289) 243-0072.

Rating:

5.0

We were pleased with everything at the unit .

Rating:

5.0

Asked grass to me cut months ago and it never was. Was grown up around units when I left and moved out.

Rating:

5.0

The staff was very helpful and knowledgeable!!!

Rating:

5.0

Easy to deal with and convenient

Rating:

5.0

Mike is terrific and most accommodating. He goes above and beyond to ensure you’re rental experience is a good one. He saw me struggling with the shed door one day and he came over to correct that right away - I really appreciated that, and was impressed with his attentiveness. Shauna is an awesome presence in the store with her bright cheerful, and friendly way of being. Great store, great product, great staff. Well done!!

Rating:

5.0

The staff at OCR rentals in Oakhill were fantastic