Customer Reviews for Oakhill Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oakhill Self Storage

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Holly O. on

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PETER P. on

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Could be much more attentive to providing advice regarding loading strategies, weight distribution, tying off sections, ball hitch sizes, tongue weight limits, etc.

Doug C. on

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Gordon H. on

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John M. on

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I was a bit confused about returning the truck after hours, I ended up calling to find out information, but seems everything worked out.

Christopher M. on

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Leon M. on

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There seemed to be some miscommunication between the guy at the pick up site and the online arrangements. The person that we spoke to at U-Haul told us we could pick it up between 9AM - 12PM but the guy came in and was waiting for us at 8:30 AM, on a Sunday. He later called to see if/when we were coming and we set 11 AM for the pick up time and he was there. Everything went smoothly but it sounded like he was told that we would be there 8:30 AM to pick it up. I felt bad for him having to sit around and wait for us because something got lost in the communications. Other than that, excellent equipment and service and will be back again the next time we need to move someone.

DON L. on

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First Class Service.

Mark J. on

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Your website was down when I tried to return my rental the evening before it was due to be returned plus your app was not functioning properly either. Calling your 800 number meant being on hold for over 30 minutes too and your live chat function was offline. I emailed uhaul and was told I would have to pay $20 for an early return, instead of returning my rental on the Sunday when my drop off location was closed.?? Your rep suggested I return my rental on Monday instead and pay for an extra day which made no sense at all. I won't be using U-Haul ever again.

Rhonda M. on

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Service was slow. Only one person was there to do u haul while I was waiting for my turn the guy asked another employer to check the mileage and when he came back in he never said anything to me. So while the other customer left another customer was looked after before the employer knew my mileage was in front of him. I have been waiting 35 minutes from the time the employer was with a customer...understandable...but the took another customer while he wasn't finish with me! I will not be going back to that place as it was slow and not finishing with me while helping another customer.

Tyler M. on

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DAVID Y. on

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William B. on

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Was overcharged. Took the manager to figure out the mistake. The young guy charged me for a one way rental as opposed to an in-town rental!

John J. on

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daryl M. on

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No problem was encountered on return of the vehicle and the personnel were all courtous and helpful. The U-Haul storage location is at 2116 Hwy 325 outside of Bridgewater in Oakhill, but, the main depot resides at 2285 Hwy 325, Oakhill. May I suggest that returnees are more aware that they should return a vehicles to 2285, not, 2116!

marc T. on

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Matthias L. on

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The sales person said that I can hook the trailer on myself and to come get help if needed. Outside I met a very nice gentlemen working on u haul equipment who said that U haul has to hook it on for liability reasons. He did it for me and also took pictures and explained the in s and out s Please instruct your staff and customers in a way that in case of a problem the insurance coverage is not in question.

ERIC W. on

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jim O. on

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Patrick B. on

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Great service, don't change anything! Arrived back 5 minutes after official closing and you still got me checked back in and invoiced/paid. Thought the rates were good value too, and the 10' truck was a very manageable size for the job required.

Matthew T. on

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Matthew T. on

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Patrick H. on

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Mark N. on

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Everything was good.

Stephen P. on

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Brad M. on

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Sam C. on

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Had to buy windshield wiper fluid for the u-haul... no biggie.

Laurie P. on

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Peter T. on

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The problem was that the address provided by U-Haul on our rental contract was fine, so we had difficulty finding it--but once we did, they were very helpful.

Terry N. on

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