Customer Reviews for Oakhill Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Explain the fuel level needed to the customer and associated charges in total prior to the customer going for additional fuel.

Rating:

4.0

Very helpful with my needs

Rating:

5.0

The cargo trailer has leaks in the roof and our boxes got very wet on the front drivers side. I showed the leaks to a member of the Uhaul team, who took notes and pictures.

Rating:

1.0

I am writing to express my strong disappointment regarding my recent experience with the U-Haul pickup service. Upon collecting the truck and car trailer, I discovered that one of the tie-down straps was jammed in the lock mechanism, indicating a complete lack of pre-rental inspection. Furthermore, the left indicator on the front of the wheel cover was non-functional, which is a major safety concern for road travel. To make matters worse, the staff provided absolutely no safety protocols or instructions on how to properly load and secure the vehicle. This level of negligence is unacceptable, as faulty equipment and a lack of guidance could have led to a serious accident. I expect much better maintenance and professional responsibility from a service like U-Haul Conversation with Gemini Jdo main pickup kita ta trolly jiste car load karni c usdi ek strap stuck c lock vich , service deen walya check nai krke detti , te trolley di left side jo indicator hunda wheel cover di front side oh v working nai c , sab tu main gal k ohna mainu kuj ve nai dsya k kiwe load krni car ki safety protocol ne , Main u hual truck te nal trolley lye c usda feedback aa eh bhut ghatia service c jitho pickup kita Likh k dvo feedback dena ohna nu English vich Eh kaafi khatarnak ho sakda si, khaas karke jadon gall car towing di hove. Safety protocols de bare na dasna bilkul gair-zimmevari hai. Tusi apna feedback niche ditte hoye draft de hisab naal bhej sakde ho. Main isnu professional te sakht tone vich likhya hai taaki ohna nu apni galti da ehsas hove: Feedback for U-Haul Rental Service Subject: Serious Safety Concerns and Poor Service Quality – [Insert Rental Date/Contract Number] I am writing to express my extreme dissatisfaction with the service I received during my recent pickup of a U-Haul truck and car trailer (trolley). The experience was not only frustrating but also potentially hazardous due to the following issues: Faulty Equipment: One of the primary straps on the trolley was stuck inside the lock mechanism. It was clear that the equipment had not been inspected before being handed over to me. Malfunctioning Lights: The left-side indicator located on the front of the wheel cover was not working. Operating a trailer with faulty signaling is a serious safety violation and put me at risk on the road. Zero Safety Guidance: Most importantly, the staff provided absolutely no instructions or safety protocols on how to properly load and secure the car. As a customer, I expected a basic safety briefing to ensure the vehicle was transported securely. This level of negligence is unacceptable. Proper maintenance and customer safety should be your top priorities. I hope you take this feedback seriously and inspect your equipment thoroughly in the future to prevent accidents. Regards, [Your Name] Kujh Zaroori Gallan: Contract Number: Je tuhade kol receipt ya contract number hai, taan subject line vich zaroor likhna, is naal oh jaldi action lain ge. Photos: Je tusi stuck strap ya sardi light di photo khichi si, taan email de naal attach zaroor kardo. Ki tusi chahunde ho ki main is vich kujh hor specific detail add kran? Paragraph vich likh k dvo Zaroor, tusi eh paragraph use kar sakde ho. Isnu thora hor direct te sanjeeda (serious) banaya hai: "I am writing to express my strong disappointment regarding my recent experience with the U-Haul pickup service. Upon collecting the truck and car trailer, I discovered that one of the tie-down straps was jammed in the lock mechanism, indicating a complete lack of pre-rental inspection. Furthermore, the left indicator on the front of the wheel cover was non-functional, which is a major safety concern for road travel. To make matters worse, the staff provided absolutely no safety protocols or instructions on how to properly load and secure the vehicle. This level of negligence is unacceptable, as faulty equipment and a lack of guidance could have led to a serious accident. I expect much better maintenance and professional responsibility from a service like U-Haul." Hun feedback jithy drop kita ohna lye likhna Jdo main smaan unload kita c 70% smaan pani nl gilla c , bags te usde vich dy cloth sab kuj, te jo smaan box vich c oh ta truck vich hi khillar gya because box gatte dy c te gilla hoon krke box fatt gye document khrab hoge , Jdo eh sab main service representative nu keha ta ohna keha asi koi help nai kr sakde ess vich Main kade v kise nu nai kahuga k service lvo Eh sunke bhut dukh hoya, kyunki move de time saara saaman gilla hona te documents kharab hona ek bura supna (nightmare) warga hunda. Isnu paragraph vich professional te sakht tareeke naal niche likhya hai: "I am writing to provide feedback regarding the unacceptable condition of the U-Haul truck provided for my move. Upon reaching my destination and unloading, I was shocked to find that 70% of my belongings were soaked with water. All my bags and the clothes inside were ruined. Because the cardboard boxes became wet, they fell apart during transit, causing my items and important documents to be scattered across the truck and permanently damaged. When I brought this serious issue to the attention of the service representative at the drop-off location, I was told that they could not offer any help or resolution. This lack of accountability and the poor maintenance of your equipment is disgraceful. I will never use your services again, nor will I recommend U-Haul to anyone else."

Rating:

5.0

Improve cell service in the parking lot area.

Rating:

5.0

I had a great experience with U-Haul. The process was smooth and easy from start to finish. The vehicle was clean, well-maintained, and ready on time. The staff was helpful, friendly, and explained everything clearly. Overall, very satisfied with the service and would definitely recommend U-Haul to others

Rating:

1.0

Due to extenuating circumstances, I was not able to return the vehicle until the following day. The rental truck got stuck n the mud and I was not able to get it out in my own. I contacted the rental location and I was informed that the truck was not being rented out again until 4:30 on that day. I swept and mopped out the truck and was still charged for the extra day. I don’t believe that the charge was necessary given the truck was not needed on the day that I was supposed to return it. The customer service rep was rude and did not show any compassion despite my apologies and informing her that it was my birthday and I was having a horrible day. I will not be using your business in the future!!!!!

Rating:

3.0

Prices are steep. Used the rental for under 2 days and was charged for 2 day rental.

Rating:

5.0

Excellwnt service. I rented a trailer, The staff checked me in quickly, and came out and hooked up the trailer hitch points and plugs, They also ensured all lights were working properly. I plan to rent from this company and most importantly from this location in the future. The agent I dealt with was courteouse, professional and extremely helpful,

Rating:

5.0

Mirrors could not be adjusted and the trick leaked. Water damage to some boxes and furniture

Rating:

3.0

Great people, great pickup experience. Trucks been well used but it ran ok for me. I left the tank with more gas in it than when I got it and I get hit with a nuisance 5L charge for fuel, not cool.

Rating:

5.0

The young lady was very nice to deal with and helpful with the trailer hook up

Rating:

5.0

Stellar service. Thankyou. Leanne, Becky. And the crew .All of you should know that .

Rating:

5.0

All trailer(s) should be fitted with a "Jack Stand" as the trailers are VERY Heavy to manually lift by hand on to the receiver ball and it could be very easy for someone to hurt their back due to this situation... Thank you...

Rating:

5.0

Very professional team at OCR that knows how to provide excellent customer service

Rating:

5.0

Nothing, everything was great

Rating:

5.0

Truck was filthy both inside the cab and inside the box. Had to take the truck as is because there were no other trucks available.

Rating:

5.0

Excellent customer service at this location. It would be helpful Uhaul's policy required vehicles to be fully fueled when dropping them off. It is a nuissance to pick up a vehicle on a 1/4 tank. Other than that, excellent. Love the app.

Rating:

5.0

Very happy with everything! Customer service was exceptional!

Rating:

5.0

Also a motor sports retail location which means gobs of fun toys to look at while you are there.

Rating:

1.0

I am NOT. Happy with the expense and no clear explanation on the cost , when I initially called it was 19.95 and first 150 km free that was all that was explained to me and that there was a full tank of gas and needed to have a full tank upon arrival back ,No one told me that I was being charged for extra km , I understood that I needed to fill a tank , I was charged 170.00 no one bothered to explain those charges that was on October 31 I rented the van for one day returned the next evening Saturday November 1 @ 5;30 but then today November 3rd I was charged 510.00 to my card and another charge of 69.43 after the 170.00 and I have no idea why , I feel that if you charge 170.00 for rental and are charging for extra km from what I was told today then you shouldn’t have to fill a tank upon return after it cost someone all that money in the first place it’s a lot of money and had no idea what it was all for , I will be disputing the other charges because the van was returned the next day and I did NOT HAVE THAT VAN FOR 3 days , I do not appreciate my card being charged and I will NOT be renting from u haul ever again !

Rating:

1.0

Train this location on how to serve customers in a timely manner. I and other customers had to wait over 30 minutes to be served. And, when we complained we were told we should go elsewhere if we didn't like the service.

Rating:

5.0

Flexible. service as we had to change the arrangement a few times.

Rating:

3.0

Booked trailer in advance ..... took too long to print contract and pay invoice before taking off . 45 Minutes ! Had to pay $10 for hitch ball , should have been free like few times before I rented trailers ....NOT all trailer hitches use same size ball ! When trailer returned , I needed help to park it as I have a hard time backing up trailers , girl at counter said I had to put it back in it's place .....Owner/ rep in yard backed it up for me . .

Rating:

1.0

Actually attach the trailer. The trailer was not fully attached and came off the car as soon as I left the Uhaul. This was a highly dangerous situation!

Rating:

2.0

I was charged twice for a 4 hour rental. Once at time of pickup $117 and once 6 days later $108. It took over 30 minutes to get the uhaul once arriving. THEN. On the second bill I noticed I had gotten charged for cleaning. Which I had vacuumed out the uhaul because a mirror had gotten broke and there was no evidence in the photos to suggest it was dirty. After making a few phonecalls I am recieving a refund of $101. Somehow loosing out on $7 ? Not impressed. Will not use this location again.

Rating:

3.0

Drive shaft broke on the U-Haul truck I was driving. I am glad it didnt happen while I was on the highway.

Rating:

5.0

The bests customer service (THANKS )

Rating:

4.0

The 6x12 trailer had a leak in front right roof area, one of my boxes had minor water damage

Rating:

5.0

Thanks folks!

Rating:

1.0

Customer service sucked. The guy who served us was very rude and had absolutely NO clue what he was doing and froze my bank card...then proceeded to try and do it again after I fixed the issue trying to say it was my fault after I JUST come from the bank!! I still haven't received my refund from what I can see!! Not very happy. He delayed my trip out of town considering i was supposed to leave at 4 and had to go to the bank as it was THEIR fault my bank card was froze in the first place. This guy hasn't got a clue! Not impressed at all!

Rating:

2.0

We cleaned the truck rented and was still charged for cleaning fees not very happy having to pay for cleaning fees after we’ve cleaned the box of the truck and everything was immaculate. Why was I charged for cleaning fees? I did as asked to clean everything went back just as clean as I got it and I was charged does Ludacris

Rating:

5.0

All good

Rating:

5.0

Customer service was very friendly and helpful . Even though we were late getting it back , my fault, she was very understanding and friendly

Rating:

3.0

Quicker, more communicative service.

Rating:

2.0

Racism at its best . Thanks

Rating:

1.0

Charged a cleaning fee, we'll the truck was gross when I got it, have photo proof, also charged a fuel fee when the truck was brought back the same asnit was returned.

Rating:

1.0

The uhaul equipment is not located at the above noticed location. There is a sheet of paper taped to the front door saying "DROVE TOWARDS BRIDGEWATER TO FIND UHAULS". The uhaul facility where the equipment was located was about 3 kilometers away on the other side of the street. My only option was to do a 24/7 truckshare pickup and the location had no cellular service. This location was a nightmare.

Rating:

5.0

I think one of the trucks didn't have back up camera. All in all good!

Rating:

2.0

Person that waited on me to book my U-Haul and return my U-Haul did not see to have any interest in the job or providing customer service. On the other hand the person who I dealt with when picking up my U-Haul was great

Rating:

5.0

Excellent experience. Thank you very much.

Rating:

5.0

Only give a small refund if someone uses it only two days instead of five would be appreciated

Rating:

3.0

They are overwhelmed, I think. This was our third experience with them - the first one was a farce, and I wouldn't have gone back if I'd had a choice.You have to know the drill to get in and out.

Rating:

5.0

Great price, efficient service!

Rating:

5.0

The lady who hooked up my truck was able to think outside the box to ensure that everything worked. Very impressed. ***I would like to say that I received 2 text messages at the same time for different pickup locations. I thought that this was odd so I called the 1-800 number to verify. The lady with which I spoke told me that I should just go with the first address. She refused to check my phone number for the reservation to check the correct pick-up address. That was very unprofessional. AND WRONG! Why would I get a second address for pickup? Would that not be the most recent? Why was she too lazy to verify the reservation?

Rating:

2.0

Ordered a 26 foot uhaul well in advance. As I was driving into the pickup location U-Haul calls me to say it wasn't ready. Had to wait in the store for a hour and a half. When I received the truck it was not what I would call clean and smelled of cigarettes. When I returned it I had swept it all out and the cab was cleared of my and previous mess. Then when billed I was actually charged $40 for cleaning ???

Rating:

4.0

I go to thrat place yearly with my Sthil string trimmer & they are very helpful. What I did not like was getting the van 3/4 full of fuel & then to return it I'm standing outside it w. the engine off & have eno idea when I hit that mark...until the nozzel pops & I have filled the van completely. And can't get a credit towards my next rent period....I'm moving slowely between locations. I also rented in Highfield Park Dartmouth & loved the new Ford van (at least it seemed brand new it was so immaculate & had a backup video screen on the dash) so much I wanted to buy one the following week. And all the guys inside and outside were very friendly and helpful & quick to get me into the vehicle.

Rating:

1.0

Not charge a cleaning fee after we already cleaned it and tell everyone they need a credit card before they come to get a U-Haul

Rating:

5.0

It's nice that all the trucks rain will . Thank DANO

Rating:

5.0

Keep up the great work. Excellent staff that are very helpful curtious.

Rating:

4.0

Nice facility with fast service.

Rating:

5.0

Nothing interaction was great. Dropping off was easy and seamless

Rating:

4.0

Agent was polite and helpful. Truck was easy to manage, clean and all went as planned. Thanks.

Rating:

4.0

The overall customer service was this time great, compare to the last two times I've rented there. The young man at the counter did a great job. The van could be cleaner inside. Other than that no complaints.

Rating:

1.0

I had a reservation for 8am on a Monday and was supposed to pick up via contactless pickup. When I arrived at 8, I tried to check in on the app but was met with a prompt saying that my equipment wasn’t available and to call the 1-800 number. So I did and found out that my vehicles was probably ready but I just had to go inside the OCR to get the key. I went inside and waited at an empty counter for 10 minutes before one of the employees acknowledged me. So I explained the confusion with the app and how I wasn’t sure of the van was actually available or not to which the employee replied in a very agitated state. I was rudely informed that OCR Ia closed on Sundays and doesn’t not open until 8am on Mondays so therefore they cannot have the van ready by 8. This was a little confusing also since this location in advertised as a 24/7 rental location. I even had the option to book at all hours of the morning, so it leaves me wondering what would have happened had a booked for 7am or earlier? I actually asked the employee why they offered pick up for 8am then if they are adamant about being unable to provide that but she just ignored me. When I finally got the keys, I asked the empire where to find the van because I noticed multiple outside and she responded by pointing and telling me “out there”. So after I went and found the vehicle on my own I had to do a walk through on my own to “agree” to the rental (I documented the damage, mileage, and gas level prior to me leaving since I wasn’t provided with any of that information). While I was doing this, I noticed that the drivers side window was cracked a couple of inches. It has poured rain over the weekend, and sure enough the inside of the cab was soaked. The floorboards, the dash, the door, and especially the seat. The back of my pants were soaked by the time I got to where I was heading that day. It was an awful experience from start to finish. I’ve never had a problem with UHUAL or their customer service in the past. I’m not quite sure why this location (which is a franchised location) is so nasty. I’m new to the area and when I shared my experience with neighbors and coworkers, I was told that this location is known for the awful way they treat people. I will certainly never go back. And after being yelled at, disregarded, and soaking wet, I feel like I was taken advantage of/ robbed of my money.

Rating:

5.0

Continue doing exactly what they did for me. Staff were pleasant, courteous and prompt even though they had lot of other activity going on.

Rating:

5.0

Great service

Rating:

5.0

Your the bests 👌

Rating:

5.0

provide costs if return location differs from pick up location

Rating:

1.0

Address mentioned in Uhaul app was different than where my truck was parked . There was no mobile connectivity and internet at the location it was hassle to do mobile pick up steps.

Rating:

3.0

The staff member was friendly however the truck rented was filthy inside. The truck was old and beat up. The steering had a lot of play in it, the transmission didn’t shift properly, the drivers door hinges are worn out causing it to make noise over bumps etc etc.

Rating:

1.0

You can explain to the customer at time of pick up about the cleaning fee.

Rating:

3.0

Gas was half tank, car was dirty, the back door was stuck, and I couldn’t find a way to open it

Rating:

1.0

Disputing charges now . Charged for 420 kms when it was driven max 120 km . Have receipt for 40$ gas that brought it back to 1/2 tank for drop off . Someone dropped the ball with odometer reading .

Rating:

4.0

Fast efficient service. No complaints.

Rating:

1.0

The uhaul truck was extremely loud and in poor condition. The uhaul address provided in the receipt from booking was incorrect and had to drive around looking for the uhaul location.

Rating:

4.0

The two girls looking after me are quite pleasant and easy to deal with.

Rating:

5.0

We were pleased with everything at the unit .

Rating:

5.0

Asked grass to me cut months ago and it never was. Was grown up around units when I left and moved out.

Rating:

5.0

The staff was very helpful and knowledgeable!!!

Rating:

5.0

Easy to deal with and convenient

Rating:

5.0

Mike is terrific and most accommodating. He goes above and beyond to ensure you’re rental experience is a good one. He saw me struggling with the shed door one day and he came over to correct that right away - I really appreciated that, and was impressed with his attentiveness. Shauna is an awesome presence in the store with her bright cheerful, and friendly way of being. Great store, great product, great staff. Well done!!

Rating:

5.0

The staff at OCR rentals in Oakhill were fantastic