Customer Reviews for Oakhill Self Storage
(U-Haul Neighborhood Dealer)

371 reviews

2116 Hwy 325   Bridgewater, NS B4V3J5
(N Of Hwy 401)

(902) 543-3094

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2022: Closed

Services at this Location:

Contact Us

(902) 543-3094

2116 Hwy 325
Bridgewater, NS B4V3J5
(N Of Hwy 401)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nick H. 
Rating:
5.0

Helpful, efficient service and a truck that got us moved in a day. Thank you so much!

Kelly C. 
Rating:
5.0

Every thing was very good. Thanks

paul F. 
Rating:
3.0

Customer did not leave a comment.

Celvin G. 
Rating:
5.0

Customer did not leave a comment.

Giorgio B. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Easiest rental from start to finish that I have ever completed. The Customer Service Rep was knowledgeable, precise, helpful, friendly and pleasant to work with - not sure about her pay scale, but she is definitely worth keeping! Awesome experience.

Anne C. 
Rating:
4.0

We had reserved a 10foot truck and was told one was available when made phone reservation . Then of course it wasn't. Had to travel over an hour to get a 15foot truck!!! Why had to travel to get a truck that wasn't even what I ordered. Was not compensated for travel----definately not customer first. Do you over book and just assume people do not.mind traveling to get truck with the price of gas???????

Ellen V. 
Rating:
4.0

Engine belt was squealing which l made dealer aware of, can was empty but could have used being vacuumed and sanitized to smell fresh and clean. Just saying 😊

Kathleen A. 
Rating:
5.0

Easy process

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

great service

SPERRY D M. 
Rating:
5.0

Consider the option to have a spare tire provided with a deposit to be refunded upon return

PETER J. 
Rating:
5.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

Keep up the great work! The receptionist was very cheerful, helpful and informative.

philip M. 
Rating:
5.0

This location is excellent. Best location in nova scotia besides they didnt have the trailer i wanted at the time, hence my reasoning for rental in halifax.

DONALD SCOTT W. 
Rating:
3.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Update address, location moved

Kerry D. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

On the website the pick-up truck is listed as being 4-wheel drive, but wasn't. This should be updated and the pick-up trucks should really be equipped with 4-wheel drive if it's being advertised for towing, especially boat towing.

AMY R. 
Rating:
5.0

Very pleasant staff, fast and simple service, fun to use equipment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Don't change a thing. The entire staff at this location are excellent on many levels. I was treated with professionalism by each staff member who helped me and was made to feel important and valued as a person and customer. I seldom receive such great service and it is uplifting when I receive 5 star service such as the like I got at OCR, from all the staff. I'll be back.

Laurie A. 
Rating:
5.0

The lady at the desk at this location is fantastic. She goes above and beyond with customer service. I highly recommend this location.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Helen R. 
Rating:
5.0

too many distracting automated text messages. The text about verifying the condition of the vehicle did not have accurate photos (I have no idea what Uhaul location was in the photos, but it wasn't mine).

David Andrew W. 
Rating:
5.0

very friendly people

peter A. 
Rating:
5.0

Customer did not leave a comment.

DENISE BARBARA R. 
Rating:
5.0

Asked grass to me cut months ago and it never was. Was grown up around units when I left and moved out.

NICHOLAS TIMOTHY S.  |  Overall Experience 
Rating:
4.0

I reserved equipment at one location but had to drive an hour (each way) to get it elsewhere. Unacceptable. I think uhaul should've moved the trailer if it wasn't going to be where I reserved it.

Bailey M. 
Rating:
5.0

Customer did not leave a comment.

DENISE BARBARA R. 
Rating:
5.0

Excellent service, very happy with representative, she's doing a great job for U-Haul. Thanks again and have a great day

Millard S. 
Rating:
5.0

I dropped off after hours and notified the staff the next day of the disputed charges. The lady was polite but wouldn't help me and kept giving me the 1-800 number.

ROY DONALD JOSEP M. 
Rating:
5.0

The customer service I received at OCR was fantastic!

Angela C. 
Rating:
2.0

The truck I booked wasn't available and I had to accept a different (larger) truck and pick it up at a different location. I have heard from friends that this happens a lot. It would be helpful if there was an interconnected computer system whereby each location could locate trucks at different locations.

Glenn D. 
Rating:
5.0

The staff was very helpful and knowledgeable!!!

KAREN M.  |  Overall Experience 
Rating:
1.0

Windshield was dirty. I had to go straight to a gas station to clean the windshield as I couldn't see with so many bugs splatter. The fuel level was also not full. Very disappointed for paying almost $200 for 3 hours rental with such disgusting vehicle

ERIC D. 
Rating:
4.0

Customer did not leave a comment.

Avery N. 
Rating:
5.0

Customer did not leave a comment.

Christopher Jaso H. 
Rating:
5.0

Nothing really, staff were polite and very efficient

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Heath E M. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

lady at the counter was very friendly , and help full with a carful attuite . makes a huge difference !

mike B. 
Rating:
5.0

Excellent, friendly service.

Paul C. 
Rating:
5.0

Easy to deal with and convenient

LARRY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE KEITH W. 
Rating:
5.0

Good communication on the phone with booking!

Deborah W. 
Rating:
5.0

My bill was incorrect... I was supposed to recieve a discount as this location was not my preferred location and I had to travel further to get it... but I was still charged full fee. I was expecting a 20$ fee reduction... that was the only disappointment... otherwise the facility is awesome.

Tyler Robert H. 
Rating:
5.0

Customer did not leave a comment.

Rickey S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

shelley R. 
Rating:
3.0

I did call and voice my complaint over the lack of size clarification when booking this trailer with customer service. When booking I did so based on the described title size to fit the width of my vehicle. The smaller trailer I booked last year had the same width with trailer and tailgate. I didn't know all the trailers had different specifications. I drove 2 hours to find out that the tailgate width was 2 inches short on each size to fit my ATV on. I now have to pay someone else to go get my purchase. Uhaul did not have any other trailers to go get my purchase. Would like a refund for the inconvenience.

Jay H. 
Rating:
5.0

Very satisfied with the customer service at Oak Hill Self Storage. Not satisfied at all with the customer service at Uhaul. Pick up location was changed to a location much further away which would have resulted in additional mileage charges. When I called Uhaul customer service to discuss the change, I was told very rudely, I could accept the change or cancel the reservation. Oakhill Self Storage which is much closer had several trucks available and they were happy to accommodate my needs.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

MELANIEV K. 
Rating:
5.0

I was told there was a $10 fee to use the cart on the truck and I thought that was fair enough. However to utilized the space available I had to disconnect the cart from its holder. So I assume I was charged the $10 even though I did not use the cart. Perhaps it would be better to just include the price of the cart usage in the contract as a standard, rather than an option.

WILLIAM GARY S. 
Rating:
5.0

Customer did not leave a comment.

ERIC W.  |  Overall Experience 
Rating:
5.0

The woman in charge of UHAUL is very thorough and helpful. Great Service,

Sperry M. 
Rating:
5.0

This is my 3rd rental from the same location. Every experience with both the customer service representative and the equipment has been great. Would highly recommend it.

GREG S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD KENNETH P. 
Rating:
3.0

The customer service rep was very friendly

Bobbi C. 
Rating:
5.0

The agent is always friendly

Bobbi C. 
Rating:
5.0

Very friendly and helpful counter service - I do not remember her name, but 5 stars for the lady that was working there.

John B. 
Rating:
5.0

Shauna was fantastic to deal with. Very friendly, efficient and accommodating. Would return to this location because of the service received.

Kevin M. 
Rating:
5.0

Just a friendly and helpful

ANNA F. 
Rating:
5.0

Mike is terrific and most accommodating. He goes above and beyond to ensure you’re rental experience is a good one. He saw me struggling with the shed door one day and he came over to correct that right away - I really appreciated that, and was impressed with his attentiveness. Shauna is an awesome presence in the store with her bright cheerful, and friendly way of being. Great store, great product, great staff. Well done!!

JAYME R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerry A. 
Rating:
3.0

Customer did not leave a comment.

HEIDI N. 
Rating:
5.0

Customer did not leave a comment.

CAROLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie l.  |  Overall Experience 
Rating:
5.0

The staff at OCR rentals in Oakhill were fantastic

SCOTT C.  |  Overall Experience 
Rating:
1.0

Was given the wrong truck size, smaller than I wanted so everything didn't fit in the truck but was billed for the larger truck and returning the truck was a horrible process was not told they closed at 5 got there at 520pm because they were closed needed to have a internet return but where the drop is the there was no internet signal, the whole process was horrible spent 30 mins on the phone with one of your agents to get the truck returned

Brandon O. 
Rating:
5.0

Customer did not leave a comment.

Evan James D. 
Rating:
3.0

My truck drive well but was extremely dirty and had bed bugs in both the inside of the truck and the blankets which were filthy and bug ridden. I spent 7 hours cleaning everything the night before my move. You need to improve your cleaning protocol and make cleanliness an important standard

Sheila L. 
Rating:
5.0

Customer did not leave a comment.

KELLYANNM B. 
Rating:
4.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

This location was extremely helpful. Because of my 14 day quarantine requirement I could not drop the trailer off. This group decided to help me and set-up the manager to pick-up the trailer at my home 1/2 hr away. Thank you for your high level of customer service!!! Well done!

James O. 
Rating:
5.0

Customer did not leave a comment.

PRINCESS ANNE A. 
Rating:
4.0

Customer did not leave a comment.

BOB C. 
Rating:
5.0

Customer did not leave a comment.

dominque F. 
Rating:
5.0

The counter guy was excellent, - fast, courteous, and focused onbgetting the customers looked after.

Bill M. 
Rating:
4.0

Customer did not leave a comment.

Shirley H. 
Rating:
4.0

The service was quick and efficient. I returned the truck after hours, but there was a key dropbox, so that was also good.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Jeanie S. 
Rating:
5.0

Can`t really think of anything , good prices and friendly staff. Works for me

Ted C. 
Rating:
5.0

The truck did not sound or preform very well. And the cab was dirty. Other than that, great experience, staff is super friendly. Location is spotless clean. But for the rental price of a truck the cab was unacceptable. Dusty, cigarette ash on floor.

Kevin R. 
Rating:
5.0

There were no trucks located at 2116 Hwy 325. There were no trucks at 2285 Hwy 325. I noticed and picked up a truck from 2347 Hwy 325 by driving further down the highway past the 2116 & 2285 listed locations. I would recommend the 2347 Hwy 325 location! It would be best for everyone involved if the correct information were given to potential future customers, as soon as possible.

Rolf P. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Service was amazing!

Angela C. 
Rating:
3.0

No suggestion But want to comment On the young lady that handled my requests in such a friendly, knowledgeable and competent manner. She is a credit to the operation.

Colin C. 
Rating:
5.0

The staff at the store were great. Friendly and fast. The staff in the call center are not very good. They switched my location with less than 24 hours notice. Was told they have 24/7 check in with phone, apparently not. Had to get rides and switch things around last minute.

Kevin R. 
Rating:
4.0

Clean truck's interior between rentals. Also truck had a tail light out and half full of water.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

JD W. 
Rating:
4.0

Honestly? Just make it cheaper.........rented a cargo van, to transport a secondhand couch that cost me $250 to buy.......needed the cargo van to go fetch it and wrestle it up some steep stairs.....cost me 170 for 24 hours....everyone else wins!!......:=) How about a SENIOR'S DISCOUNT? I am now 70.....

duncan F. 
Rating:
4.0

Customer did not leave a comment.

BLAINE B. 
Rating:
5.0

We wish we could buy one of your used trailers, but we know that is not possible. Thanks.

Deb B. 
Rating:
5.0

Customer did not leave a comment.

Dallas P. 
Rating:
2.0

Staff at location were not friendly. It was as if we were bothering them.

Chelsea S. 
Rating:
2.0

I was set up to self pick up my truck and when I got to the location the store was closed due to covid-19 and I could not connect to my data or internet to complete the self check out.. I had to drive back to my house and call a rep. The rep said I would have to rebook. So we went back trying to get a connection because we needed to move yesterday. Still couldn't connect and thought that we were going to have to rebook. I called back again and they told me there was someone at the location all I had to do was knock on the door and they would help me out. I had been there twice already for an hour period trying to pick up my truck. My whole move was put off by two hours and I am going to be calling to get a discount on my charges because it was an utterly ridiculous experience.

Kandace K. 
Rating:
5.0

Passenger seat filthy dirty

Iain M. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Have more sizes to choose from; expand the fleet. We had to take a very long vehicle and so could not deliver the item due to a tight corner. A shorter vehicle would have been perfect but none were available.

CARA LYNN G. 
Rating:
4.0

Customer did not leave a comment.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

tim P. 
Rating:
4.0

Service was spectacular the lady we dealt with was amazing!..the only down side was the truck was a bit worse for wear, rusty, broken wiper blade and last customers invoice in the sun visor. But over all will definitely rent from this location again! :)

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Tomas P. 
Rating:
5.0

Please, note that this location no longer exist!!! It moved and was located at 2285 Hwy 325 for a while... It is now located at 2347, NS-325, Oak Hill, NS B4V 0E6... All very close to each other but could be quite confusing if you're not a local. Same people and same great service however...

Jean-Claude L. 
Rating:
5.0

OCR was awesome to deal with. They got me on the road quickly and provided a super clean and mechanically sound vehicle for my move. I would certainly recommend them to anyone.

Peter W M. 
Rating:
5.0

The storage facility was very clean. There was a slight problem with the u-haul reservation software but Oakhill acted fast to get it resolved in a timely manner.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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