I want to thank Jen at Oakley Storage for her help during my latest U-HAUL rental. First, she called on the day of my pick up, which was a huge help. She informed me I could even pick up my rental earlier than my scheduled time, that helped out greatly. When I arrived for the pickup, U-Haul corporate computers were down. She knew I was in a time crunch, she gathered my information and was able to complete the process after I left, then emailed me all my information. Another great help. She even texted and called me after that process to make sure all was good on my end. She even went above and beyond when the drop location I wanted to use was not showing on the U-Haul website as an option, she called that location and verified for me to be able to drop off my rental at the most convenient place. True representation of great customer service!
DANIEL B
Customer Reviews for Oakleys Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jennifer was top notch. She was handling several customers all at the same time and so kind and courteous. I will be back to rent from her and will share her location with others.
Chris LJen was awesome, very helpful in the drop off process. She made everything very easy and would highly recommend this location.
MICHAEL FJennifer was very helpful and courteous. I would rent from them again or tell a friend.
DAVID FPerfect all the way around,
ALFRED LVery friendly and super helpful. This is the second time utilizing this location and both times the woman was very nice. First time was just a drop off of a truck. This time it was for a truck pickup and return. I would definitely recommend this location to anyone!!!
Scott WJennifer went above and beyond by meeting on-site Sunday to get our THIRD truck. We were so exhausted but she made our lives so much easier by valuing us and making it seem like no big deal. GREAT EXPERIENCE!!
VICTORIA CAfter loading our second truck we knew we’d need a third. Jennifer had already reached out to us to make sure we knew where to drop the trucks since they are a brand new location. She went above and beyond by meeting us on-site to get that third truck so we could drive back and load. And drive back again. She made our lives so much better that day!!
VICTORIA C