I had a great experience renting from this U-Haul location! was extremely pleasant and very knowledgeable—she made sure I had everything I needed before I left. I rent trailers fairly often for buying and moving items, and this was one of the smoothest experiences I’ve had. This will definitely be my go-to location from now on. It’s conveniently located on Highway 52 heading toward Norwood, but not quite that far out. Highly recommend!
JENNIFER N
Customer Reviews for Oakleys Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jennifer was great; very knowledgeable and kind
RUTH SCame from ohio to pick up car trailer kept in contact with here through out the day she stayed open late just so I could pick it up I have never had any better service 12 out of 10
Roger KGreat communications and easy transactions. Would rent again.
John HThe young lady who checked us out, was working out of a camper on her property site as I was there to fill out the paperwork to gentlemen, walked in that were renting as well. And instead of asking them to leave, she starts to repeat my important personal information in front of these 2 guys. Because she knew them, I did not like that. And I feel that's a violation of privacy.
JUDIANN MJennifer from the U-Haul location @ Hwy 52 s albemarle. She was absolutely AMAZING. SHE WAS VERY THOROUGH AND JUST ALL AROUND A VERY NICE PERSON. I will definitely be back.1-10… 100 !! ::))))
CHRISTINA FThe owner was amazing and very helpful
JOHN DVery professional. Meet us there even after it was closed. Will use this location again if in the area!!
EUGENIA BGreat customer service.
Brian DJen was great to work with !!…very responsive and helpful.
Joseph MGreat customer service, will definitely come back here when we need another rental!
BENJAMIN SExcellent service definitely will be using this location for future rentals also they above what I have expected because they offered a personal item they don’t have in stock.
DEVEN MJen was very professional and helpful. I will use this location again.
Todd TOutstanding personal attention by the owners. She even helped track down a missing item for us. Great service and attention to detail.
JAMES TThe person that helped me was very nice. My only problem with the experience was the fees they do not tell you about. More transparency on the website is needed.
Anthony WThis was the first time I rented a U Haul. Jen provided excellent customer service. I will definitely be back for my future U Haul needs.
LISA CGreat experience. Thanks
JOHN SI want to thank Jen at Oakley Storage for her help during my latest U-HAUL rental. First, she called on the day of my pick up, which was a huge help. She informed me I could even pick up my rental earlier than my scheduled time, that helped out greatly. When I arrived for the pickup, U-Haul corporate computers were down. She knew I was in a time crunch, she gathered my information and was able to complete the process after I left, then emailed me all my information. Another great help. She even texted and called me after that process to make sure all was good on my end. She even went above and beyond when the drop location I wanted to use was not showing on the U-Haul website as an option, she called that location and verified for me to be able to drop off my rental at the most convenient place. True representation of great customer service!
DANIEL BJennifer was top notch. She was handling several customers all at the same time and so kind and courteous. I will be back to rent from her and will share her location with others.
Chris LJen was awesome, very helpful in the drop off process. She made everything very easy and would highly recommend this location.
MICHAEL FEverything was great had no issues they was friendly I will definitely go though them again.
megan sJennifer was very helpful and courteous. I would rent from them again or tell a friend.
DAVID FPerfect all the way around,
ALFRED LVery friendly and super helpful. This is the second time utilizing this location and both times the woman was very nice. First time was just a drop off of a truck. This time it was for a truck pickup and return. I would definitely recommend this location to anyone!!!
Scott WJennifer went above and beyond by meeting on-site Sunday to get our THIRD truck. We were so exhausted but she made our lives so much easier by valuing us and making it seem like no big deal. GREAT EXPERIENCE!!
VICTORIA CAfter loading our second truck we knew we’d need a third. Jennifer had already reached out to us to make sure we knew where to drop the trucks since they are a brand new location. She went above and beyond by meeting us on-site to get that third truck so we could drive back and load. And drive back again. She made our lives so much better that day!!
VICTORIA C