Customer Reviews for Ocean Shores Inn & Suites
(U-Haul Neighborhood Dealer)

499 reviews

648 Ocean Shores Blvd NW   Ocean Shores, WA 98569

(360) 289-8605

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 289-8605

648 Ocean Shores Blvd NW
Ocean Shores, WA 98569

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEAN N. 
Rating:
5.0

Customer did not leave a comment.

JERILYN D. 
Rating:
4.0

Customer did not leave a comment.

JOHN HENRY H. 
Rating:
4.0

It was all good

PAMELA B. 
Rating:
1.0

person working there was on the phone the entire time in a personal call. Couldn't figure out how to work the website, handed us a stack of keys and said”here try these and pick out a truck. It was pouring rain, streets were flooding, it was freezing cold and we are elderly! We had to figure out the photo taking and online check in in the rain by ourselves! You should be ashamed!!!!!!!

CRAIG P. 
Rating:
5.0

I was more than satisfied with my experience

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

very friendly and knowledgeable.

DARYEL C. 
Rating:
5.0

great staff, easy transaction!

NATHAN J. 
Rating:
1.0

The interior was not clean and the back half of the truck smelt like it was used to haul trash and was never cleaned. The mileage was off from what that last person wrote so I'm assuming that's exactly what they did

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
1.0

Customer did not leave a comment.

SCOTT F. 
Rating:
4.0

If a previous rental doesn't return the uhaul by the return time, it might be a good idea to call the following customer to notify them the Uhaul won't be there. Although I ran into this issue, the location helped me figure out a quick solution!

Tyler M. 
Rating:
4.0

Pickup location parking at wrong angle, inconvenient.

Brian C. 
Rating:
5.0

Everything was wonderful, thank you so much

TROY K. 
Rating:
5.0

Everything was fine

DARRYL S. 
Rating:
5.0

Drop off was easy and the maintenance man took care of the actual checking and sign off of the truck.

Aaron G. 
Rating:
4.0

Find a cure for Covid. But that's just me. In person rentals are much more fun!

KELLY D. 
Rating:
5.0

Customer did not leave a comment.

DIANE S. 
Rating:
3.0

We dropped the vehicle off at 3:30 pm on Saturday, but Ocean Shores did not process the returned vehicle until the newt day! Real slimly process and deceptive. We will never do business with this location again.

DONALD E. 
Rating:
5.0

Great service !! Easy access for return!!

quentin Y. 
Rating:
3.0

DO NOT RENT THAT TRAILER UNTIL YOU GET IT FIXED.

SUSAN S. 
Rating:
2.0

The size of vehicle we reserved didn't come back as scheduled so we had to get a larger size. This happened to others that rented by this same establishment, vehicles reserved well ahead of time not available when the day came to rent them. So we ended up with a larger size which we had to pay for and of course it uses more fuel so that cost extra and the I surance because of the larger size. It's like some kind d of a con they run there.

cindy H. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
5.0

Been renting there for four years. Still very happy with service, personal and equipment.

Sue J. 
Rating:
1.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Truck was clean and well maintained

KENT A. 
Rating:
5.0

Customer did not leave a comment.

Harlan B. 
Rating:
5.0

Customer did not leave a comment.

Harlan B. 
Rating:
5.0

Was pleased that drop off only took a few minutes.

Rodney F. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Very smooth experience. Everything went well.

Dennis C. 
Rating:
4.0

When I paid to rent the car trailer the going rate was 60 dollars and I was charged 134.95 and was told that the remaining dollars would go back on my debit card.

patrick R. 
Rating:
1.0

We didn't get the right truck, and the auto trailer wasn't hooked up right.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

Renay P. 
Rating:
5.0

Always a good experience dealing with Uhaul at this location. Very friendly and Professional ! Overall I always use Uhaul for my moving needs!! Thanks again! John C (Ocean Shores, Wa)

JOHN C. 
Rating:
5.0

So easy. Thanks.

GARRETT VINSON J. 
Rating:
3.0

None

JAMES H. 
Rating:
5.0

Super nice people. Helped me when they didn't need to. When I pulled in, I started to unhook the trailer and was met by a guy who removed my trailer and completed the check out process there in the parking lot.

steve Y. 
Rating:
5.0

Customer did not leave a comment.

STEVEN ERNEST A. 
Rating:
4.0

Customer did not leave a comment.

Franklin T. 
Rating:
5.0

Thanks for your awesome service Tiffany!!!!

OVIDIU L. 
Rating:
5.0

Customer did not leave a comment.

Scot T. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

ALLYSON P. 
Rating:
5.0

Nothing at all it was a great experience and friendly staff

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Tammey G. 
Rating:
5.0

The lady who helped us was very patient and knowledgeable with the vehicle she made us feel confident she was very kind & understanding

SAM D. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
2.0

lackluster employees & inconvenient parking situation

JENNINGS M. 
Rating:
5.0

Worn tires and one mismatched tire tread design. Worked ok, but wouldn't want to take trailer cross country on those tires!

Darren W. 
Rating:
5.0

Customer did not leave a comment.

CARLIN W. 
Rating:
5.0

Customer did not leave a comment.

BRENT JEREL H. 
Rating:
4.0

Stop cheating people leaving the West Coast. Same truck was nearly $5000 less going to WA than leaving. Class action lawsuit anyone??

GREGORY JOHN H. 
Rating:
3.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Very good, great service.

BONNIE A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
3.0

This drop off is a hotel, and while the location was convenient the front desk staff was rude. He wanted to just take my key without checking me out and gave attitude when I asked for check-out and receipt. The maintenance man who did check me out (all front desk had to do was call him) was very nice and helpful.

ERIN H. 
Rating:
5.0

Customer did not leave a comment.

ROBB L. 
Rating:
5.0

Fast friendly knowledgeable patient.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
5.0

Tiffany was very easy to work with and highly recommend for others to use.

FRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

RICKY MICHAEL-BR J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
3.0

Customer did not leave a comment.

EDWARD H. 
Rating:
2.0

The windshield was very dirty. It took me about 20 minutes and half a roll of paper towels to get the bugs and dirt off. I ordered a bale of furniture pads that I did not get. (don't think I was charged for them) I was told when I reserved the truck that I would get a $28 discount if I returned the truck to Federal Way instead of near my home in Puyallup. The person that wrote me up in Ocean Shores charged me an extra $28 instead of a discount. I have since been refunded the difference, but I had to jump through several hoops and spend valuable time to get it done.

JOHN B. 
Rating:
5.0

Friendly staff, quick and efficient

MICHAEL D. 
Rating:
5.0

The place was messy. The worker was fantastic. Our experience with Uhaul was fantastic. The truck was great to drive!

Elizabeth M. 
Rating:
5.0

Thank you for helping me get a trailer very quickly and efficiently so I could go get our new sofa sectional from Big Lots in Olympia back to Ocean Shores. Your technician helped me hook up the trailer and lights very quickly. He was very nice and so were the ladies in the office. All the computer work went smoothly so I could get my task done. Dropping off the trailer was quick, too. Your all Awesome! Thank you so much!

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

A big thank you for great service.

Karen F. 
Rating:
5.0

Great friendly staff! Prompt and helpful

CHRISTINA A. 
Rating:
5.0

Customer did not leave a comment.

ANCA S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
4.0

Customer did not leave a comment.

don B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Tiffany and the two other fabulous ladies upon the Uhaul Truck return were absolutely OUTSTANDING. Walter is my luv and totally the ultimate CATS' MEOW!!!🐾 I thank you humans' so much for your time and patience with understanding💝

PaulaMeta W. 
Rating:
3.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

Marney G. 
Rating:
3.0

Because they're also a motel, there was quite a lenghy delay at pick-up...then their printer was not working. Plus, when I arrived, their system said the trailer I had reserved was down for maintenance...but that was corrected with a phone call to...someone. When I returned the trailer, the r lot person came righ over and got me checked in. Overall, it was a decent enough experience.

Neil D. 
Rating:
4.0

App told me to use the dropbox, but the motel desk is the dropbox.

Stephen S. 
Rating:
1.0

Overcharged ... truck was returned with the same amount of fuel and I was charged for a full fillup! I have before and after pictures to prove it!

Gregory A. 
Rating:
3.0

It was a basic drop off. Again no walk around, but I had taken pictures before we left for Ocean Shores Wa. to leave for Ocean Shores Wa.

Michael J. 
Rating:
3.0

It was nice to have a u-haul location so close. Nothing is "wrong" with this location's personnel, it's just that their priority is the hotel, and understandably so. I've done business multiple times at this location.

Joe K. 
Rating:
2.0

There was not a U Haul sign or a clear office entrance. No dolleys to rent. They were nice though.

Michael K. 
Rating:
5.0

Great service, staff very courteous and accommodating when I requested a truck with check engine light be exchanged. I continue to find the staff a valuable resource when a truck is needed.

Terry S. 
Rating:
1.0

Charged twice and dirty truck. When I spoke to the office they told me to call the head office.

greg E. 
Rating:
4.0

Customer did not leave a comment.

Suzanne Camille D. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
1.0

Pay attention!!!!

SKYLER P. 
Rating:
5.0

Victoria was AWESOME!!!

todd S. 
Rating:
3.0

Very odd not to engaged when dropping off trailer

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD THOMAS S. 
Rating:
3.0

1 man working , so he did not even go look at the trailer, or offer to unhook it, and help park it.

T R KIP C. 
Rating:
3.0

I am not happy with this experience. I was extremely satisified at the time, because I thought the rep. said that I saved money for returning the uhaul a day early. THEN I get an email saying I was charged an addidtional $160 on top of the previous $270, instead of getting $100 off my bill. We brought the vehicle back a day early, had it for about 28 hours, and were charged an extra $40. We brought it back at 3/4 tank as requested, and still charged $82 for gas. I will not be using Uhaul in the future based on these experiences.

Kendra C. 
No reviews have been submitted for this location.

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