Listen to feedback BUT we honestly don’t think it would help. Your company in Ca comes across as whatever is more convenient for YOU guys Even returning the truck. When we picked up the truck the windshield was sooo dirty and then the driver side mirror kept malfunctioning and slipping down.. This while having to drive in and through SoCal and Phoenix, AZ. Now the AZ office here was gracious and we appreciate their help. Will, we choose U-Haul again? Not if we can help it. BTW… my wife & I have been married 51 years and through the years have used U-Haul, but unfortunately not anymore. We $ 1000 for a dirty truck with a malfunctioning mirror. Again, when we called customer service they were gracious but couldn’t fix what already had been done. Also, we were prepared and booked well ahead and still … instead of picking up U-Haul in town we live had to drive out of town. Then, where we moved there was a U-Haul place a mile from us BUT no, too convenient for us… so we disrobe a 1/2 hour to drop off. We do wish your company the best, BUT there needs to be changes. Good luck with all of that.
Mike P
Customer Reviews for Ochoa Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.