See above
VINCENT F
Customer Reviews for OConnor Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rep was very helpful and the location of the trailer was easy to pick up and drop off
Chris FThe guys at the shop were very friendly and helpful.
Louis FIt took about 15 minutes for the rep to notice someone was waiting at the counter with no other people in the store, then I was charged for moving blankets and a dolly even when there were none available because he didn't know how to remove the charges.
Golda MO'Connors Automotive were very professional and great to work with.
DEBORAH OEverything was simple and easy. Truck was clean and in perfect condition. Im very satisfied with my experience. Would highly recommend.
LORRAINE Jpublish the level hitch height for trailers so customer's can bring the proper height drop hitch.
Paul ABob at Gowanda Storage and U-Haul was very accommodating and patient with my constantly changing move requirements. Also, both Mike and Mark at O'Connor Automotive in Lake Pleasant N.Y. were helpful and reassuring regarding my one way return to that location. As a first time U-Haul experience it went much smoother than I anticipated thanks to all those who helped me.
Hal BMike was most helpful. Very convenient.
William HMike does a great job representing Uhaul to customers
James MHad to wait 30 minutes for the truck. Charged for a furniture dolly and furniture pads that I didn't receive. Had to pay for a larger truck than I had reserved because the truck I had reserved was snowed in, even though it hadn't snowed in a week. Generally gave the impression of not wanting to be doing business with U-Haul.
David LI've done business besides the drop off of a Uhaul trailer with OConnor's service. They very helpful and do good work. I would recommend them for both auto service and Uhaul help.
John CMike the owner does a great job for Uhaul, you are lucky to have him.
Paul AOwner Mike went out of his way to resolve an issue with my original pickup time and make sure my return went smoothly. This is one of the best locations in your network!!!
Paul AExcellent service. Very quick.
John SQuick and easy pick up of the truck I rented. Personable staff at O'Connors.
Philip PWhen I reserved the truck by phone I was told “Two day, one-way rentals have unlimited miles”. I turned in the truck and was told I was 40 miles over. I told Mike O’Connor what I was told and he asked me to confirm that my charge was $212.69. We confirmed that price. Later in the day O’Connors charged my AmEx and additional $47.52.
elisabeth eGreat experience. Terrific people to work with!
Mark TMike was very nice and made the whole transaction easy and smooth, helped in hooking up the trailer and made sure all the lights worked.
Richard FThe location owner and service of my pick up location was great! Uhaul and the Uhaul website however; was a complete nightmare. Took hours on the phone to get the reservation right (nothing I did, you all changed the location to 40+ miles away for no reason and then after waiting for hours to speak to someone and try to change it back (you cannot do that on the site as the recording said while I waited so many times) you tried to blame me or my pick up location. So many excuses that were just based on no real facts. A very bad experience on your site and with your service representatives by telephone. The location and service for pick up though was great - but they are not your employees.
Michele DI really can’t think of anything that you could reasonably improve,great value and service. Thank you very much! John Peasley
Terri Pway off the Brooklyn Bridge in my terms---was not close- was told it was a UHAUL place not a Automotive place- people were extremely nice- but not the best location on getting a UHAUL- the only bad thing was Someone should have done an inspection on the UHAUAL - exhaust system was leaking- could not take the truck over 40 mph and nothing was not even in the truck---the truck was all over the place- so the trip took WAY WAY longer than expected-
Maryellen CGreat customer service!
George HNot a single thing!!! You guys were spectacular. Thank you so much for working with me. Your team was key in keeping my business going!!!
JOHN HMike got me processed and closed out quickly
STEVEND MAgents were helpful and friendly. Responded to my questions appropriately.
TERRANCELEE Byour trailers could really use tongue jacks!
Paul AI had to request a drop off location change as Uhaul Initially gave me a location more than one hour’s drive from my destination. This Requested location is only a few minutes away. Not sure why I needed to Petition for this.
JOHN WThey were very friendly and accommodating even though I got there as they were closing
Christian FWell known and had everything ready to go at the pick-up time. Your one-way rate was very high!
steve mLocation did not inspect equipment prior to rental.Rear safety chain for car hauler was not serviceable. No instruction for use was provided. Location told me that I would receive a refund for extra days billed upon dropping off the equipment. This was not the case. Had I known this I would not have rented the trailer one way. I would have driven to the drop off location and rented from there. After calling UHaul number I was told that an area supervisor would call. I received no calls.
carl hThis trailer was old and needed new tires plus had a broken rear lens. I was concerned that I would be able to make the 300-mile trip safely.
charles gMike O'Connor was extremely accommodating to work around my schedule. I will gladly rent from him again!
stephen wO’Connor went above and beyond! He was over exceptional, cannot say enough good things...10+ star rating for O’Connor Auto Services.
JUDITH P