Customer Reviews for Office Installation Specialists Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was difficult to find. The signage for the business is not very prominent so it took us a minute to find it, but once we found it, the rest of our experience was great.

Rating:

3.0

We were not told ahead of time that this location would be closed when we dropped off the truck. While we were eventually able to do it through the website, it would have been nice to know before hand. Since we had to put down where and when we were going to return it, they should already know that the business wouldn't be open those hours. So, since we did not step foot in the building and there was very very little signage to designate this business as a Uhaul dropoff site, I answered all of the questions "no".

Rating:

4.0

No personnel as it was closed

Rating:

4.0

This was used as an after hours drop off location. Easily accessible area but had no interaction with staff.

Rating:

3.0

Very easy drop off. Not a place to choose if you are wanting personal assistance. It is literally a drop off & go. You leave your keys in a box.

Rating:

1.0

Couldn’t even get to the keys because the lock didn’t work and was a pain to get open.

Rating:

1.0

Very difficult to find, any signage that indicated Uhaul was impossible to see from the road. None of the extras we asked for, dollies, moving pads, etc., where in the truck and there was no one there to help us. It made our move very difficult and it took far longer without the dollies.

Rating:

4.0

The placement of the location is unfortunate. Its a commercial loading zone so its not exactly appealing. The drop-off box was tricky to find as it was blocked by trucks but theres little that can be done about that.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

very helpful at this location

Rating:

1.0

U Haul only had ONE auto transport available in Lincoln NE at all locations on Wednesday 5/19/21. This location closes early at 4pm on a standard business day. I picked up the trailer at 4pm BUT would normally pick up at 6pm or 7pm from one of your other locations that have longer business hours. I told the U Haul representative at location that I would be later than 4pm the next day and if that would be a problem. He said as long as the trailer was in his lot prior to 6:30am Friday no problem. I dropped the trailer off Thursday night as I thought we had agreed to and was charged for two days.

Rating:

5.0

The guys here were great and took the time to look up options for us.

Rating:

2.0

Put a sign out front on Superior place so people can see where to go. The place is hidden. Get computers fixed. It wasn't the person's fault, but I had to wait for 20 minutes to get the keys and get going. I rented from 4-8, not 4:20 - 8. Other than that, everything went good. Thank you.

Rating:

2.0

It took over a week for us to get the charges taken care of.

Rating:

5.0

Great people to work with. If I needed something I would go back to them.

Rating:

3.0

I cannot speak for the drop-off, as it was done by a family member in Lincoln.

Rating:

2.0

Improve customer service, very dissatisfied.

Rating:

3.0

It would be helpful to know ahead of time that this facility is located inside a large warehouse. It was a little confusing at first knowing where to go to pick up the truck. After that, the experience was positive.

Rating:

3.0

Everything was picked up and arrived when we need it to & in one piece. However trying to get dates confirmed and any questions you have answered was the most ridiculous thing ever. U-haul, u-box, and the transportation company are all separate entities. I spent more time on the phone being transferred to different places then on hold, it was a big time hassle. They also moved all my containers to a different location at the last minute because of "construction". It saved me a 9 hour road trip but, I'm not sure I would go this route again.

Rating:

5.0

We weren't able to pick up our rental truck from a closer location to our home. So U-Haul allowed extra millage on contract to this location. So very nice !

Rating:

5.0

Very quick and helpful! No improvements needed!

Rating:

5.0

Have more equipment on your lot.

Rating:

5.0

had no problem finding this location, there is a orange 4x6 sign on building that says Uhaul.

Rating:

3.0

This location is difficult to find... sign is very small.

Rating:

5.0

The staff was excellent and helpful - even staying a few minutes past closing to let me drop off. Thanks!

Rating:

4.0

Rented here a couple times now, I believe his name was Pete, got the paperwork down in a jiffy and got the tow trailer on and me on my way. thanks for being on top of your game. Ajaj

Rating:

5.0

very friendly, new in town needed directions, was helped out with that too. keep up the good work fellas

Rating:

5.0

The guy at the Lincoln location (Phil?) was incredibly helpful. My car is lowered, causing problems being loaded onto the trailer. He helped me figure out a solution and made sure it was safe.

Rating:

5.0

My experience was special. Mr. Rogers was so wonderful to work with and funny too. :-)

Rating:

5.0

I dropped off the dolly at my drop off location. They had after hours drop offs which was a major help cause I didn't have to wait until they open

Rating:

5.0

I thought everything was great! The only comment I have is it would be nice if they would give a run down of the truck (i.e. how to move the mirrors, lights, ect.) Being in a large unfamiliar truck is tough at first and that help would be nice. Otherwise, awesome work!

Rating:

5.0

Truck began to overheat on the way back. It had already been painted to be sold. Would have appreciated not having to worry about that by renting a truck without known issues.

Rating:

5.0

alright alright alright

Rating:

1.0

1. I wanted to use the Lincoln u-haul location not a third party for many reason, this caused back track to another location. 2. The truck was covered in ice and go no help from the babysitter at this location. 3. The rear door would not open, I though it was frozen shut. drove it home anyway. 4. No Ice scraper in the truck and had to run it 30 min. to clear the ice - on my dime. 5. Windshield washer was not working either. 6. After diving home I got the rear door to open. 7. After working on the washer for some time in freezing cold, got it cleared and working. 8. After loading the door would only come down (10 p). Noticed door cables were off the rolls / drums and sent and hour with a helped trying get this back on the track. Luckily we got it closed. 9. The next morning I called the drop off location to see if they we could stop there first and fix the door. The ask we did not call the 24/7 hot line the night before? and they would have to call them any way.

Rating:

5.0

Very helpful staff. Extremely friendly. Once again uhaul proves itself to be an excellent value. Would definitely recommend to a friend.

Rating:

5.0

Service was excellent!!!

Rating:

3.0

When I picked up I rented for two days but was told it was $30 per day, if I only used one day I would not be charged for 2nd day. Dropped off in Columbus 24 hours later ( 1 day) and was charged $101.00 Was told it is standard $95 for one way trip. Clarification on this might have been better. Otherwise no complaints on equipment, personel were friendly, plenty room for pickup.

Rating:

3.0

Need to have counter space for signing papers.

Rating:

3.0

Don't rip off your customers by adding fuel that was already in the tank. You'd already ripped me off on the excess mileage, and then screwed me over by adding fuel also. Won't use UHaul again.

Rating:

2.0

Rented at a convenient location on South 48th Street but had to get the vehicle 10 miles or more from that location making additional charges. Additional charges finally were altered because of an apologetic employee. Initial employee at the 48th St location never mentioned I may not be picking up truck at her location. Found out at 3PM afternoon before the initial rental time for the next morning. As a result I had to change plans disrupting work and commitments for Friday night just so I could drive across town to get the truck in order to keep the early Saturday move on schedule with my hired movers.

Rating:

5.0

Don't see how my service could of been any better, it was top notch!

Rating:

4.0

I just used the self serve night drop box so really can't rate it. No problems with the after hours drop and it was handy

Rating:

5.0

these guys sure were great to rent from, and there was no line so I got my truck quick. I will surely rent from them again.

Rating:

5.0

These guys are great! Didn't have to wait in line for ever to get my rental, in and out an minutes. Answered all my questions and made me feel like a valued customer. thank you

Rating:

3.0

Peter was outstanding. He was very helpful and made sure I had everything I needed. Thank you Peter!

Rating:

5.0

The employee helping me in the return was absolutely the best. I returned the car trailer early. He removed it fr the truck. He was ready for me when I returned the truck. This guy was really on top of his game.

Rating:

2.0

We did not get the courtesy discount we were promised and this location did not have an office area so we had to stand in a cold garage to process the papers. The clerk wasn't very friendly and he didn't know much about prices and options. We have rented alot of uhaul trailers and this location took the longest time ever to hookup. We were very disappointed.