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Marc W.
Customer Reviews for Ohana Gardening & Hydroponics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people running the place are helpful and courteous.
Andrew C.They went way beyond & worked with us.There was a Slight Issue,& I had signed Contract Before Knowing the Issue.The Guy they Contract through & The Co still assisted us,with the Issue I would recommend this site,to anyone Also they really need to inspect the vehicle some people aren't so Honest.Great guys to work with! Thank You
Dee M.The gentleman was very helpful!
BARBARA R.Over the top, friendly, professional service. Thank you so much for taking such good care of me.
Tami V.Cj is a wonderful person patient and knows his job. Very kind and helpful. Josh also very kind and very helpful. Thank you both i appreciate you
Eleanor G.Call back to manager/ partner was not a customer accommodating person. Reluctant to help locate return address.
Thomas R.U-Haul needs to have a consistent policy regarding insurance requirements. For this rental insurance was charged as mandatory when trailer was returned at a cost of almost half the rental rate. When I rented a trailer from another location a week previously I was given an option to decline insurance and to be self-insured. Personal responsibility makes more sense than paying almost an added 45% premium for insurance that isn't necessary for a local, short distance movement of goods.
PETER D V.The complications with the computer put me behind schedule. But the store personnel was kind and apologetic.
Darlene N.Checking in was a nightmare and it took an hour. Then, we were overcharged.
Davonte M.Employee at desk was not wearing his mask upon entering and didn't apply it until we were in the store for a minute or two. Location and equipment was clean and additional equipment (dolly, blankets) were staged and ready for us. We had requested 24 blankets, but the location only had 5, so that was a bit disappointing.
Sarah S.It was a good experience, friendly and professional, nice atmosphere. Thank you !
NICHOLAS S.Have everything ready when the customer is there. Be more organized. Be more up front about the extra fees
Alex P.Nothing with the rental place itself, all the difficulties were with the company UHaul. This location was awesome. Due to some issues on UHauls side of things it didn't go as smoothly as it should have. But this location was amazing.
Hunter M.