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Daina S
Customer Reviews for Ojai Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Friendly staff, easy return.
Laurajean ONope! All services were top-notch! Tracy was everything U-Haul could want in a representative
PATRICIA LMore equipment. We ended up with a truck much larger than we wanted and it was hard to drive.
William BVery good experience. Truck was ready as planned. Location was convenient; service was friendly and efficient. Very impressed with U Haul process every step of the way: online, in-person and rental equipment.
Laura BThe lady she very professional & very helpful , smiling , gentle / For sure back to same place .
Hafid BExceptional, friendly service
David MBlankets were not supplied as requested.
BENJAMIN CThere were no vehicles available for my reservation. Because of this I had to travel out of my way and spend extra money on mileage. I will not be using U-Haul again or recommending it to others
Joshua SI scheduled to pick up the vehicle two blocks from my hotel in Santa Barbara. Before I walked over there, I reached out to U-Haul to verify all was good and they told me I had to travel to Ojai California 50 minutes away, which cost me $80 and an Uber. Then When I was taking the truck back to Beverly Hills address that was on the contract they told me originally that the truck couldn’t be delivered there. They are very nice, but it was once again just another letdown. Nobody ever called me or emailed me as there is no message on my phone or no email received pertaining to changing the pick up location which is extremely frustrating being that it put me two hours behind schedule. I rented from U-Haul numerous times but this was terrible.
Christopher FLoved, loved, loved the people working behind the desk. Very efficient and friendly!
Kathleen HNothing, you were perfect!
Luis GThe agent was kind and helpful. Perfect customer service.
robert sKnowledgeable, patient, kind customer service
SABRIGA TExcellent service... staff was friendly and helpful
Van RI dropped off the truck after hours, so I had no contact with the staff. However, my experience with the drop-off after hours check-in went seamlessly. With that said, the staff is doing their job very well. THANK YOU.
Sherry DI like locally in Ojai and use the moving services of Ojai Self Storage often. (I'm also an apartment manager and recommend them). The are *always* helpful and wonderful. More Blessings, Diane
Diane SGreat personal and service.
Linda BOnce again, they came through for me! A+ !
Caroline VI'd reserved a larger U-Haul from a place down the street, but they had a Haz-Mat incident just before I arrived and were closed TFN. Ojai Self Storage (where I had rented a van once before) was able to pull up my reservation, transfer it to them and get me a van at the last second. I would rent from them again!!!
Caroline VDrop off was quick and easy
Morgan SIt was a great experience fast and friendly!
Todd FEverything worked out better than expected.
ALFRED PGreat
Linda BTracie got me in to the truck and on my way very quickly. Very fast and friendly service.
KEVIN MThe location and staff were absolutely amazing! The van was in perfect condition. The only challenge is the website signing up and signing in…it takes far too many steps and is much easier to speak to people in person, which thankfully I had the ability to do!
Greyson KInstall backup cameras on the vans for safety
Adam G