Customer Reviews for Ojay's Auto Detailing

Great service. Super friendly people.

I initially chose O'Jays for it's exceptional service and it's clean and neat in appearance. The Owner Mr. Adrian and his crew are friendly and professional...not to mention, the location was perfect. Since day one I noticed this was going to be a top notch business. OUTSTANDING!

All went well. Thanks!

Great customer service

The customer service I received from this location was nothing short of amazing. The manager went above and beyond to help me and ensure that the process was smooth from start to finish.

Ojay was exceptional with his service to us. He was accommodating to rent the truck to us earlier than the posted hours. Ojay was personable and willing to go up and beyond. Kudos and thanks for a job well done! Hooah!!

The whole process after returning the truck. It should be eliminated all together because it's time consuming and dumb. Also if you don't do it why do u get to take another $20 just to do a process that we didn't ask to do

The gentleman where I picked up my U-Haul with so kind and polite to a young lady that had come in just before me. Something was messed up on the billing and he even took money out of his own pocket $29 in change worth something like that to make sure that she was happy. You don't see kindness like that these days anymore. Someone needs to give him a big pat on the back. I'm not very tech savvy but for the most part using the website and the customer service to locate a different truck for me and was courteous enough to add 40 miles on so I wouldn't go over was greatly appreciated. Coming from Lafayette Indiana I was very disappointed in the fact that there was a two-week waiting list to get a trailer hitch installed on my van. I still haven't gotten it I managed to do without

Everything at this location was great.

This location has excellent customer service. I enjoyed the total experience. They have a customer for life.

Truck was very clean, facility opened earlier than everyone else, let me have truck earlier than pick-up time, staff was very friendly and they had me on the road very quickly. I wish all of the uhaul rentals were this easy and efficient.

The owner was late and very rude. When he arrived he proceeded to give every excuse in the book as to why he was late. He lied multiple times and overall was very unprofessional. This guy is a joke of a business man.

N/A

Wow, I can only say that OJay gave a very quick and friendly service, very professional and the location is also perfect for quick Access. Another great idea is you can have your car washed at OJays while you leave your car and then just collect it excellently clean after dropping the u-haul. Thank you for a lovely expierence!

owner was amiable and very pleasant .

Great help with the check in and hooking up.

The customer service i received there was excellent!

Customer service was great!!

Great place! Always friendly and very professional!

Customer service was beyond great

I was NOT TOLD TO ADD FUEL TO TRUCK AND I DID NOT SEE EMAIL UNTIL AFTER I RETURNED TRUCK!!!!!!!

The owner helped me on his day off to complete the pickup. Above and beyond what could have been done

Excellent customer service!

Nothing , Mr Langley was very professional l will rent from this establishment again and will refer friends thanks Mr Langley

I showed up to pick up the rental July 18, 2020. The worker was outside chit chatting wearing a shirt that said “owner” on it. He saw me drive in the parking lot, park, I had to walk by him, AND he saw me go into the building. No one was inside. He let me sit there for a long time. So. I called the number so that he had to come in to answer the phone. I really think he would have left me waiting for over 30 minutes if I didn't do that. So he comes in, he's not happy no one was on the phone. He sits down and tells me, “I'm stressed out.” No “good morning,” “sorry for the wait” or “thank you for your patience. I responded and said, “we all are.” He said nothing. Moving is one of the most stressful things. Not to mention my movers were coming and I had an appointment. Time is money. This location is a detailing vehicle place too. The workers looked like young adults that did NOT want to be there. There was zero urgency in their body. So I'm inside checking in and one boy comes inside complaining that he didn't want to do the job and he doesn't like whatever he had to do. What kind of professionalism is that? So the guy wearing the shirt “owner” starts complaining about customers walking around their vehicle to inspect the work that they PAID for & voicing spots that were not clean to satisfaction. Then he starts saying that customers come when it's time to go home and they don't like that. Mind you it was not even 11am. It was no where near time to go home. I did the check in online and most of time information was wrong to include how long I needed the vehicle & the safety protection was added. So he complained that they system has been doing that to everyone automatically and fixed it. So I come back the next day at 8:17am. No one is at work. The doors are locked but the hours of operation say open at 8am. Every time I come to uhaul there's only one person working, the employees are not professional, and my appointment time never matters.

Mileage rate to high. U-haul is not value it use to be.

Very friend. I was very upset when I arrived, Ojay was very helpful.

No one in the vicinity or location waited for 15 minutes and finally, someone from the adjacent shop came out to say the guy that handles the Uhaul's is going to be back in later. The vehicle didn't get checked in until past 4 pm, also rental blanket contract was not completed.

Drove from an hour away to get this 16' trailer with ramp (the only one in eastern N.C.) Mr. Langley made it worth the trip. Professional, courteous, fast and customer focused. Imagine if all uhaul locations were this good. I've been in customer relationship management for major corporations for 30 years. Mr. Langley should be leading the way for U-haul.

People were GREAT to work with but the truck was VERY POORLY maintained. Cab doors were not able to be locked; so, there was fear of theft when stopping for breaks. There was NO AC in the truck with a heat index OVER 100°F in my area. Several things broken/missing on/inside truck body. However, the truck managed to get me from point A to point B but very unpleasantly. I've used Uhaul 5-6 times over the years but really disappointed in this experience.

Everything was perfect

Nothing

The rental was perfect. Easy pickup, great location, wonderful staff and service. I'd rent another Uhaul here in a heartbeat!

I'll def be back again. The owner was very nice, polite and just said Park it and I'll take care if it for you. Great customer care!!!!!!!!!!!

Great rental. Trailer was ready and they were standing by for me. I was in and out in about 15 minutes. Will definitely rent from them again.

Great experience !!! I will go back if I every need another rental and will recommend this location .

Awesome service. Very friendly!! Very VERY HELPFUL!!!

Those locks are difficult to open and close. I couldn't get it back on the truck so I locked it inside the truck.

Everything was Perfect!

Extremely courteous, efficient, and customer friendly. A great experience at this location. The manager was AWESOME! I greatly appreciate the wonderful service at this location.

Everything was more than satisfactory. Excellent service

The man behind the counter at Ojay's was so friendly and helpful, after I had struggled with a rental at a different site (which I ended up cancelling due to the issues I had). If I have to rent a Uhaul again, I will absolutely be coming back to Ojay's. The service was excellent!

So nice and friendly definitely made things easier. So funny too.

Keep up the Good Work!

Keep doing what you are doing.

Nothing. The owner was fantastic!

N/a

We were told that the trailer could be dropped off at ANY location. This is NOT true as we stopped at 2 different locations and they would not accept it. The designated drop off location was on the other side of town which caused excess time/driving.

Owner was very professional, organized, and accommodating. I would definitely recommend this location in the future.

Professional service.

Do not change a thing! I like too say Thanks For Your service

Great service. Prompt and courteous.

Very professional and works hard to make sure I was good. Thanks again

Excellent location to rent from. I will definitely go back

My experience after I left the uhaul location was horrible. The trailer didn't feel right on my vehical and when I called customer service about it and asked if I could drop it off somewhere because it didn't feel safe the only thing they told me is they would charge me $500 to do this. I understand your contract states that but the trailer felt unsafe and they offered me no help they seemed more burdened by me calling than helpful. Furthermore my wife and I are Military and we were going to use uhaul to move from NC to WY but you have lost our business thanks to bad customer service or actually its more like no customer service because they didn't even try and service me, the customer.

Great customer service. He came in on his day off to process my rental.

The shop owner was really nice and respectful. Thanks

Great customer service! Ojay was professional, friendly and went out of his way to assist me with my trailer rental, including coming in after hours to help me return it when it was convenient for me. Highly recommend!

Just to make sure the ramp works/slides in and out easily. Other than that the truck handled great and Mr. Langley was able to secure me a very newer 26' model truck so I did not have to worry about a possible breakdown while traveling alone from North Carolina to Maine. Mr. Langley and his staff could not have been more pleasant, helpful and very detailed in reviewing my contract with U-Haul....to the point of I had no questions! That was a first for me!! Definitely would recommend Mr. Langley (U-Haul) to anyone. Mr. Langley (U-Haul) is located at O'Jay's Auto Detailing Center 1623 Royal Avenue in Goldsboro, North Carolina....919-429-2170. KUDOS to Mr. Langley and staff!! .

Nothing from my experience..It was fast and efficient

Be onsite and opened when posted hours states they are opened. I arrived on site only to find out they were closed delivering a vehicle.

Great customer service - perfect. Thanks, William

The employees at O'Jays done perfect they done excellent Days Inn accept the equipment and I unhook the equipment for you couldn't ask for no better