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ANTONIO V
Customer Reviews for Ok Tire of Dodge City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ANTONIO VCustomer service rep very friendly and helpful. But we had reserved moving blankets and without notice we learned upon arrival that they did not have any. Would have like to have known this in advance so we could plan alternatives. Service rep did help scrounge up a few strays to helpnwhichninappreciated.
ERIC MRecent storms left the windows covered in dust. I had to wipe them all down before driving in able to see.
ANTHONY TI was a first time user and they were Extremely helpful.
MARK KGreat customer service! Easy to rent on line, knowledgeable staff, easy return of equipment. Highly recommended!
STEVEN SThe facility was closed at the time of our return so the last 2 questions are non applicable
ALAN HNothing amazing work fast and cheap
ABIAN JEasy process, just dropped off keys and left.
Edward PThey said the girl that takes care of U-Haul was out this week and told me to just go drop the trailer and she would take care of the return when she was back from vacation.
BRENT WWe were very pleased! We did have more than we expected but it was big enough and roomy and we got everything! Plus we liked the rental price thanks again your awesome!
KEVIN WVery professional & helpful
TIMOTHY RPicking up the U-Haul could not of gone any smoother at this location.
JOHN LAwesome and quick to get u going
VICTORIA SKim was so very helpful. Ryan helped with hooking the trailer to my van and checking the lights.
Patricia HBest Uhaul pick up place I've experienced. And I've rented quite a few over the years!!
MARTHA KVery Nice customer service
Shelley SN/A
Luis DFirst time UHaul experience and it was fantastic. Pick up and drop off were nothing but exceptional experiences. Thanks to all of the staff :)
Tony CUhaul will squeeze every cent they can out of you. Also we returned our truck and tow dolly at 8 am and I was getting blown up with calls and sent texts from a worker at this location asking me about the tow dolly... despite the fact we turned it in and was already inspected...
Alana SCourteous and respectful
Dean MGreat customer service. Highly recommend using Uhaul.
Terry CInside the cab, the dashboard was little dusty, that’s my only remark…
Jose AWhen I confirmed my uhaul, my confirmation email had an entirely different location from where I was supposed to pick it up. So I ended up wasting 20 minutes, please try to have the correct pickup address on the confirmation emails!! Thankfully, the woman working was very nice and understanding about the mix up.
Daja HThe store location for pickup was open until 5pm, but there was no one actually working at the U-Haul side. The tire store employees tried to be helpful, but didn't really know anything about it. I had to call the U-Haul company to have someone check me out on the phone .
Abbie WFantastic job, one of the best
jim kWe did not actually drop off at this location, due to the axel seal blowing on the way home. This location actually came and picked up the trailer where we had left it.
Nevaha BTruck working awesome! The check in and out experience was great. Only negative thing was no moving dolly was available.
Deborah RDoor latch difficult to latch, not impossible but difficult to get full down to latch. Trailer very worn.
JAMES LThe lady at the front desk was super nice and helpful!!
Michael HDon’t over promise and under deliver
CALEB GExtremely easy to return. Staff was very helpful.
Bobby DThe "contactless" pick up is a pain. First it wouldn't work because it said I was in the wrong location. I had to drive from the front, where I parked to the back of the building before it would allow me to move forward with the steps to pick it up. The same thing happened for the return. After parking the truck, I had to drive my car back to OK Tire so that it would let me complete the check in process, and then back to the Truck to take all the pictures, and then back to OK Tire to drop the key off. It was ridiculous. I even had to restart checkout because the page expired while I was driving back and forth. I wasn't sure I was going to be able to complete either process. Is there a way to send your customers an automatically generated email with tips for these quirks? I almost forfeited my rental because the location is off.
Anna DDropped overnight
DARRIN CExcelente service
LUIS ANothing
Michael WVehicle was dirty, mirror broken, .
Gregory EMake sure the car dolly's are inspected properly by touch not just looks. I was given a dolly right at closing, told I was hook up trailer myself and load car due to insurance issues. The young man did help me hook up after I asked nicely. Before I left he did verify lights for me while I turned them on and used them. Problem came 20 minutes later when I was pulled over for no right side running light on dolly. Upon inspection also found lights are led and not accessible. He also discover the fender on that same side was very loose. The officer was understanding and though it was night, he gave me a warning for the light since it was on the right side. Nearly 30 minutes wasted on that. If u rent a dolly definitely take the employee working with and personally do a hands on inspection, touch it all since I can't rely on a tech at a tire store to check them in properly!!!
William F