No improvements necessary top notch trucks friendly staff all lead to safe travel moving boat *****
JOHN N
Customer Reviews for Okeechobee Store-N-Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
exactly what I needed for a short length of time. thank you for being right where I needed you to be
Peggy G | Overall ExperienceAlways helpful and friendly,
DOROTHY O | Overall ExperienceFriendly and courteous Would recommend to families & friends
GLENN FI love okeechobee store and lock they take care of me and I take care of there stuff🤎
AYSIA BVery kind, courteous and accommodating staff highly recommend Okeechobee store lock
Daniel S | Overall ExperienceWe always have excellent service here. Have rented space several times. Staff is excellent!! Highly recommend.
ROGER R | Overall ExperienceGoo I lovet
Yaislaris RGood
Yaislaris RI think her name is Jennifer, and she was so very nice and very professional. It was nice to talk with someone who is so friendly and the equipment was nice and clean and it drove really nice. If i ever need it again, I will definitely contact her and if someone needs one I will let them know this place was very friendly and easy to ask questions. Thank you all again.
JON FThe staff was very helpful and friendly.
Patrick V | Overall ExperienceVery friendly and courteous. We have rented from them several times and have always been satisfied with the service.
JEANNIE TThe windshield wipers need to be replaced.
SUZANNE KThese folks are amazing to work with because I needed a storage and David got me into one closet to my house and within the budget. When we moved out, he made it easy and convenient to close my account. I will ALWAYS recommend them over any other storage facility in Okeechobee.
Julie A | Overall ExperienceI Don't appreciate being switched to automatic withdrawal from my banking account especially when my lease does not reflect me agreeing to that. My contract outweighs anything verbally said or your website. My contract doesn't reflect that. I would tell new customers the goal is to wait until you move your stuff in, then switch you to automatic payments. I was happy I only had 3 bens and a garage bag that I moved to another storage same day! I signed a document stating they won't do automatic payments. I feel good about their honesty with their customers already. No THANK U OKEECHOBEE STORE AND LOCK.
Tarsha B | Overall ExperienceExplain ahead of time that drivers license and pictures would be done.
jeri ROnly issue I had was the slide thing for the lock on the storage unit was rusty so it was hard to slide over to put the lock on at times! Other than that things were great!
Summer G | Overall ExperienceDavid went above customer service to be helpfully .
Janice TQuiet neighborhood, easily in and out👍🏽
Jacqueline M | Overall ExperienceWe like the great customer service . Friendly and very helpful . Thank you so much for marking us feel welcomed !!
Dennis LWould give them more then 5 stars if possible, David, Amy, and Jenni were the best to deal with they were always friendly and helpful. The storage units are clean and well kept up and they were very helpful with our UHaul rental. Thank you all for everything.
Curt S | Overall ExperienceNONE. EASY DROP OFF LOCATION.
Deborah CDrop off after hours
RODNEY HStorage is so clean, the staff is awesome and make it convenient for you to make payments in person or over the phone. I would recommend this place to anyone. Also there prices are reasonable best storage place I have ever rented they deserve my five stars. Thank you guys.
MARLENE A | Overall ExperienceThe woman at the front desk was very courteous and took my order in a timely fashion
STEPHEN F | Overall ExperienceJenni was fantastic and went above and beyond to make my rental a breeze
CHRISTOPHER MAgain the folks here were super nice, but took forever to check out, again problem with the software.
Lorraine ZWe used the drop box. However. The courtesy call was kind. Thank you.
Steven FLower mileage prices
DONALD FNothing
JOHN BNice
YAISLARIS RThey made everything fast and easy
WILLIAM GNot a thing!
VELVA ROther than feeling ripped off for extra miles everything was fine. But for that money we are going to use Penski or Ryder next time
brian fThe person who works there is very helpful. She went above and beyond to help me with all my questions. She made renting a truck not so bad an experience. I will use you guys for now on.
Aaron KGreat storage location. The staff are the best to deal with. Highly recommend
Brandon S | Overall ExperienceMake sure that the online information reflects the correct time the business opens. It is very annoying and inconvenient to receive an email the evening before the reservation to see that the time has changed. Movers were scheduled and threw everything off.
LESLIE HEveryone I encountered in the office or on the phone was personable, friendly, and knowledgeable. Great people to work with!
Laurie GI rented a unit and only a few hours later found out I didn't need it. The staff was so kind and responsive to my cancelation on such short notice. My late husband and I have used the facilities before and have always had pleasant people to speak to and clean facilities to store our belongings. Highly recommend!
Laurie G | Overall Experienceno issues - very clean & user friendly - would use again for sure if needed
DARLENE L | Overall ExperienceAbsolutely fantastic
Sarah MI rented my storage unit for 8yrs. The staff in the office are absolutely wonderful people!!
DAWN L | Overall ExperienceExcellent customer service and quick getting me in and out. I see no need for improvement.
Sandy CGreat place. Staff is amazing and very helpful. Thanks for a perfect experience.
Jayson SWe’ve rented a few times. Customer service is awesome. Office is always clean and we are in and out quickly. Thank you!!
Charlie MThe people at this location are excellent with their service, help, equipment and attitudes!
lynda rOn the invoice email you need to write the return time We had a much older vehicle that had its check engine light on the whole time
Jason EYour associate was very competent, polite, and friendly. I'm glad they changed from Penske to U-Haul for many reasons. The 24 foot truck was clean and ran well.
John DClean all the outside glass and make sure the tires are inflated to the U-Haul recommended pressure. All 4 tires were under pressure and needed attention. The trucks computer indicated that the tires were low when I picked it up and the tires require 80 PSI. I had a tire gauge that would measure that high and a compressor that would provide a 100 PSI so I was able to inflate the tires to the proper PSI. The customer SHOULD NOT HAVE TO PROVIDE MANNENTANCE! The truck also did not have cruse control!
Jim LFriendly and helpful staff. Thank you!
Bill WAdd a small parking lot to leave personal vehicle in while utilizing U-Haul equipment!
Michael BCourteous Employees!! Great vendor to use for your U-Haul needs
Charlie MExpedite credit card "hold" refunds
GERARD SVery friendly and easy to work with. Big smiles by all!
Janie B | Overall ExperienceNothing experience was fast and went without any problems - will use again
Richard RMy 3rd time using their storage facility. Each time had no problems. I will and have recommended to friends and family.
bonni B | Overall ExperienceI had great customer service and they were extremely helpful to make us get the best choice for our needs. I highly recommend them.
Dennis LVery friendly and helpful in finding the truck I needed
Joseph WEverything was great 👍
Susan TThey have the absolute best and I mean best customer service, family orientated people. So friendly. Place is really up kept and the uhual always is clean and smells so fresh !!
Robert WEVERYTHING
Austin WFacility was being remodeled
Charles HVery nice people
Paul ( | Overall ExperienceAmazing ofc staff. I had a very short notice situation and Jenny went above and beyond to get things going for me. She got me into a truck right away and even contacted her manager to help me get in my unit on a holiday weekend! Facilities match the staff!
Christina F | Overall ExperienceStaff was really great!! Very polite and helpful!! The auto-pay system was very helpful!! 1-5 score-5plus 👍
Amelia M | Overall ExperienceVery nice family business. Friendly and knowledgeable. You can’t go wrong here.
Paul SThey were great!
Kathleen PCustomer service at this location is excellent. I would do business here again. Great overall experience.
Richard lEverything was great. Don't change a thing.
mariam dVery nice people great location and convenient all hour of the night. A little high on the prices but works with you.
Amanda S | Overall ExperienceExcellent facility. Highly recommended for all your storage needs.
Bonnie C | Overall ExperienceHave always used them and if need to use again I surely will
JACKIE J | Overall ExperienceGood facility. Only wish they would have provided carts. I had to bring my own. Otherwise I would highly recommend.
SALVATORE V | Overall ExperienceVery accommodating and friendly.
Jayson S | Overall ExperienceThings were stolen out of the storage. Someone with a master key broke in and stole some of our belongings. No other person has a key to the storage, accept a person with a master key. We had to buy a lock directly from the storage facility. We were not able to use our own,
VENUS B | Overall ExperienceThe best storage in Okeechobee. 24 hour access. 5 stars
BOBBY V | Overall ExperienceGreat experience no issues whatsoever
Russell D | Overall ExperienceSafe & secure & convenient place to store your belongings gated entry & property has surveillance cameras!! Also reasonably priced compared to near by places!! Highly recommend
Melinda B | Overall ExperienceGreat place to store my business equipment and supplies in an air conditioned space. Easy in and out access.
Gail M | Overall ExperienceI would use them again.
Chad B | Overall ExperienceVery good
Ricky T | Overall ExperienceIt was perfect for me. Had not one single problem or issue. Would definitely recommend. If I need I will use them again for sure.
Richard L | Overall ExperienceWe are satisfied with the storage unit. Reasonably priced for the unit sizes. This was our second time using Store n Lock, and will use them again in the future if we need to. Highly recommend!
Ciara S | Overall ExperienceGood group of Managent
Duwayne B | Overall ExperienceThank you for providing a safe, secure, and environmentally controlled place to store my things the last year and a half!
CHERYL A | Overall ExperienceGreat people that helped us!
Jeremy C | Overall ExperienceGreat storage unit. Would’ve liked to keep it forever. But needed to get stuff moved. Thank You for the use of unit 184.
ROBIN S | Overall ExperienceQuite simply the best around I will always use them and I will recommend them to anyone
Randy H | Overall ExperienceThe only issue we had was getting the door to stay up. Other than that, it was great. Thank you.
THOMAS A | Overall ExperienceI have dealt with these fine people in the past and still have my boat in storage there, they have always greeted me with a smile and respect and yes of course I'd tell all my friends if you need a place to store anything from boat, RV, or your personal items be sure and stop in talk to them I guarantee they will find the right spot to put your items will it be safe secure and out of the weather
Robert N | Overall ExperienceThe people in charge of the storage unit were professional and very nice to deal. I will definitely rent there again! Thank you!
Linda B | Overall ExperienceThe staff was always willing to help and always friendly! I would definitely use them again!
DAWN D | Overall ExperienceGetting everything set up was quick and easy. Everyone I dealt with was very nice and helped me get what I needed. The storage area was well kept and felt clean and safe. There was a gate key, another key to access inside units, and then a key to the unit lock so was quite secure and I never had an issue. Thank you!
ALISON S | Overall ExperienceVery convenient, and thank you
WALTER C | Overall Experience