Reservation for a toy hauler trailer was for 12:30; arrived at location approx 12:20 and business was CLOSED with no one around; waited until after 12:30 and began calling customer support; was told business owner "would be there in 10min"; owner showed up approx 1:10; trailer was hooked up and we pulled out approx 1:30; overall the 1 hour delay was not the most troubling; what was troubling is that the alternate locations offered while on with customer support were approx 1 hour away; I don't know if you all ever actually use Uhaul but losing an a couple hours or more of your time is significant; we have had an issue with every Uhaul rental over the past 4 or 5 times; if there were any other options we would not use Uhaul any longer; it's very frustrating when a business operates poorly because they know they are the only game in town
John B
Customer Reviews for Old 322 Mowers And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was as expected
Jose PI received an email that I would be contacted prior to the reservation and was not. I also called and left a voicemail at (223x677x5024) and noone called me back. Otherwise, it went well.
NICOLE SVery friendly and accommodating
FRANKIE B