Casey was great in setting me up and answered all my questions.
Peggy D.
Customer Reviews for Old Fannin Road Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used Old Fannin Storage several times over the past few years. Kacey has been great to work with has helped me several times with my needs.
CLINTON DAVID B. | Overall ExperienceNothing! Very friendly staff and fast pick-up experience!
Steve J.The manager was in time and very helpful The only issue was the interior had water bottles and food in it.
Embra J.The service manager was great, but the trailer was not cleaned. But overall, I'll rate her with a B.
RODNEY C.Really good experience!
Sharon D.Great Customer Service Outstanding personnel very friendly knows the job very well time of rental from start to finish was quick easy and explained each step throughout the process.
duane J.Excellent
Mike R.Fast and friendly drop off.
Jeff S.The tailer was connected to the truck but the trailer coupler was not locked. I was stranded in Athens, AL for 2 hours because one of the tires on the trailer begin to separate. There was also a flat tire on the right rear dually of the truck. I was happy how quickly the repairs were done. Just glad there was not a blowout traveling on the Interstate..
Robert B.Only issue was that we ordered a furniture dolly but only a small appliance dolly was available upon pick up of the truck. We had some really big pieces of furniture that needed to be moved but had to get a furniture dolly from a co-worker.
Shannon and Mich C.Thanks for the easy pickup and help hooking up the equipment.
Scott B.All I can say is everything with well and would rent there again..
Joe D.This was a VERY good experience! The U-haul attendant went above and beyond to make sure we got our trailer picked up timely, hooked up properly and on the road! I would definitely recommend this location to anyone!
Sharon D.The office visit was simple and the woman that waited on us was very friendly. However, when we cranked the truck, the engine light was on, and it stayed on for the entire trip. We just crossed our fingers that the truck wouldn't break down at some point. Lastly, we had to stop and top off the gas tank before heading out of town, which was inconvenient.
Randy B.Nothing
craig J.I called last night and changed my drop off location. The rep on the phone told me I had until 3pm to drop off. I get there at 2pm and I'm told I'm late? How am I late? So I was charged a late fee. Frustrating, but okay. But since I kept it the “majority of the day†I was also charged for another day. How does that make sense? If I was charged an entire extra day, how could I possibly be late returning it that day if someone was still there to receive us? That's absurd. I'd really appreciate a follow up call about this.
Brandi F.The lady at the office was extremely helpful (she gets 5 stars). The truck is almost to dangerous to drive. Its in desperate need of maintenance. The brakes are awful. You can barely keep the truck on the road at 50mph due to alignment and tire balance. Truck has oil leak.
Joseph S.Great customer service and super friendly. Thank you!!
BRENDON R.I requested to return the equipment where I picked it up, the agent never noted on the account. I also requested a dollie and blanket and never received it, was never advised of extra mileage, still haven't received my refund for the auto transport and insurance I never used as well. Overall worst experience ever
Keisha O.Great experience… thanks!
cathy B.truck began smoking underneath after about 45 minutes into the drive. We stopped for a few moments and waited fir the under pin muffler area to stop smoking. It did not smoke for the rest of the drive however, the check engine light came on.
Kay W.Manager was very friendly and helpful.
Josh W.The car dolly was not hooked up correctly. The car was not tied down correctly that the strap came off of the tire. Nor were the chains connected to the truck.
Gaylyn P.â¤ï¸â¤ï¸â¤ï¸â¤ï¸â¤ï¸â¤ï¸â¤ï¸â¤ï¸â¤ï¸🙏👍
Ronnie M.The last in the office was very helpful
Embra J.I was told at pick up that I would receive a credit if I returned the trailer early. It was due on Tuesday, 9/27. I returned it to the designated location yesterday evening, 9/25. When I called to find out what my credit would be I was told I would receive NO CREDIT. Very poor business practice. Very dissatisfied.
Michael P.Great staff with great staff (Casey) Thank you
Horren T.The lady was friendly and was fast when I was returning the trailer.
Sheilene S.The lady working when I rented out my uhaul was great!!
Ryan H.The lady in charge was VERY speedy and very helpful and pleasant. The facility is a little tight quarters to maneuver around, but she took over and was quite good at it.
Robin B.N/A
Keyera H.Very professional and friendly owner!
Fred W.More vehicles to rent
HELEN G.Alicia was awesome! Will definitely use them again if needed.
Wendy M.Had water damage to some of our boxes. In the back of the unit is place it happened. Lost some things Life go on .
QUINTON M. | Overall ExperienceN/A
Brittany K.Drivers mirro was broken which made it dangerous to drive.
hamp S.Can't get any better than perfect.
Jack W.Your location was easy to deal with but too far from my warehouse. We had to drive 30 miles to get to where we needed it & same on return. $.99/mile plus gas & time was not good. Also, on our return, at 10:00 PM, The gate code was not working. I mentioned to the attendant that it would be a late return but no one told us that it locked at 9:pm. Fortunately someone was passing by and saw us struggling to get in & told us to try a different code. It worked so it turned out okay but could have resulted in us wasting time & and resulting in another trip.
thomas J.Kacey was nice answered everything I ask top-notch . BB
Billy B. | Overall ExperienceGood experience
MATTHEW H.The young lady that works there is very good at customer service!
Kevin M. | Overall ExperienceAbsolutely nothing! Excellent
Vicki S.Everything went well. The only issue was that the staff representative did not have a working mobile device and apparently they were unable to complete the process on the computer. They had to call a corporate office to complete the process. I do not know all of the details, but it seems like the process should not be this difficult.
David M.Jaycee is excellent to deal with and very accommodating!
Tedd M. | Overall ExperienceEasy drop
Bill P.Very easy process and friendly staff
Wendell B.Moved out the day after I had beef billed. Was told they would not adjust the bill one penny Rented there 2 plus years I guess they appreciate loyal customers
Stephen N. | Overall ExperienceThe staff was very helpful. We had a last minute change and needed quick storage for just a couple of weeks. We were only going to use the facility to drop off a uhaul rental. But our new home was not ready so your staff at that facility really helped make thinge easier.
Carrie W. | Overall ExperienceI had difficulty pulling my boat into the storage off Old Fannin Rd when the gate was closed because I could not get completely off the street, out of traffic, while opening the gate.
PAUL HENRY W. | Overall ExperienceMy storage unit was broken into February 2018 and all items were stolen without the management ever contacting me or secondary contact who lives in Laurelwood neighborhood beside the storage facility.
SHANNON KIRK V. | Overall ExperienceEasy to get to, just an average storage place. nothing fancy
Privacy R. | First ImpressionsVery friendly. Easy process to reserve and move in.
Privacy R. | First ImpressionsThe gentleman assisting me was helpful, and pleasant.
Privacy R. | First ImpressionsThe level of service was excellent.
Privacy R. | First ImpressionsExcellent service. After driving most of the day with a Uhaul full we realized the storage unit was too small. They immdiately fixed the problem and we did not have to wait.
Privacy R. | First ImpressionsAfter realizing a smaller unit was not going to be big enough, they helped me find and reserve the size I needed. Unit was clean and dry upon moving in. Great storage facility!
Privacy R. | First ImpressionsEasy access.
DUSTIN T. | First Impressionsvery very glad that i choose this storage, lady there very nice and helpful, defenitly i will use this page again....thanks a lot!!
Privacy R. | First ImpressionsEvery thing worked out fine. Rental facility was helpful and gave accurate information.
Privacy R. | First ImpressionsAppreciate the ease of reserving the unit. However did not need the unit afterall.
Privacy R. | First ImpressionsOffice manager was very helpful and professional. It would be helpful to note that your own lock must be provided for the storage unit. I would rent from this facility again.
Privacy R. | First ImpressionsFriendly service and very quick. Storage unit was very clean. No problems with accessing unit.
Privacy R. | First ImpressionsI was told that they had no Reservation and do not participate with U-Haul web site. I found a spot down the road for the same price.
Privacy R. | First ImpressionsTracy was very helpful and made sure I had her cellphone number. She made accommodations for my specific storage needs. I would recommend this storage facility highly!
Privacy R. | First ImpressionsThe lady who checked me in was awesome. She was extremely friendly and provided excellent service!!
Privacy R. | First ImpressionsTracy did not think that the unit that I selected would be big enough. She didn`t have a bigger unit, but referred me to another facility down the street. Very professional and extremely helpful.
Privacy R. | First ImpressionsVery accomadating manager.
Privacy R. | First ImpressionsFriendly and accomodating service along with easy access to the storage units.
Privacy R. | First ImpressionsFriendly Service
Privacy R. | First Impressions