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Larry B | Overall Experience
Customer Reviews for Old Fannin Road Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
YALL ARE AWESOME
Joe F | Overall ExperienceI would recommend the grounds around the store units be cleaned up Instead of having old cars and And other old items making the area look junkie But I really appreciate Casey and the owner working with on my balance during covid and having hard time financially.Thank you Connie
CONCETTA E | Overall ExperienceI have used Old Fannin Storage several times over the past few years. Kacey has been great to work with has helped me several times with my needs.
CLINTON D | Overall ExperienceHad water damage to some of our boxes. In the back of the unit is place it happened. Lost some things Life go on .
QUINTON M | Overall ExperienceKacey was nice answered everything I ask top-notch . BB
Billy B | Overall ExperienceThe young lady that works there is very good at customer service!
Kevin M | Overall ExperienceJaycee is excellent to deal with and very accommodating!
Tedd M | Overall ExperienceMoved out the day after I had beef billed. Was told they would not adjust the bill one penny Rented there 2 plus years I guess they appreciate loyal customers
Stephen N | Overall ExperienceThe staff was very helpful. We had a last minute change and needed quick storage for just a couple of weeks. We were only going to use the facility to drop off a uhaul rental. But our new home was not ready so your staff at that facility really helped make thinge easier.
Carrie W | Overall ExperienceI had difficulty pulling my boat into the storage off Old Fannin Rd when the gate was closed because I could not get completely off the street, out of traffic, while opening the gate.
PAUL H | Overall ExperienceMy storage unit was broken into February 2018 and all items were stolen without the management ever contacting me or secondary contact who lives in Laurelwood neighborhood beside the storage facility.
SHANNON K | Overall ExperienceEasy to get to, just an average storage place. nothing fancy
Privacy R | First ImpressionsVery friendly. Easy process to reserve and move in.
Privacy R | First ImpressionsThe gentleman assisting me was helpful, and pleasant.
Privacy R | First ImpressionsThe level of service was excellent.
Privacy R | First ImpressionsExcellent service. After driving most of the day with a Uhaul full we realized the storage unit was too small. They immdiately fixed the problem and we did not have to wait.
Privacy R | First ImpressionsAfter realizing a smaller unit was not going to be big enough, they helped me find and reserve the size I needed. Unit was clean and dry upon moving in. Great storage facility!
Privacy R | First ImpressionsEasy access.
DUSTIN T | First Impressionsvery very glad that i choose this storage, lady there very nice and helpful, defenitly i will use this page again....thanks a lot!!
Privacy R | First ImpressionsEvery thing worked out fine. Rental facility was helpful and gave accurate information.
Privacy R | First ImpressionsAppreciate the ease of reserving the unit. However did not need the unit afterall.
Privacy R | First ImpressionsOffice manager was very helpful and professional. It would be helpful to note that your own lock must be provided for the storage unit. I would rent from this facility again.
Privacy R | First ImpressionsFriendly service and very quick. Storage unit was very clean. No problems with accessing unit.
Privacy R | First ImpressionsI was told that they had no Reservation and do not participate with U-Haul web site. I found a spot down the road for the same price.
Privacy R | First ImpressionsTracy was very helpful and made sure I had her cellphone number. She made accommodations for my specific storage needs. I would recommend this storage facility highly!
Privacy R | First ImpressionsThe lady who checked me in was awesome. She was extremely friendly and provided excellent service!!
Privacy R | First ImpressionsTracy did not think that the unit that I selected would be big enough. She didn`t have a bigger unit, but referred me to another facility down the street. Very professional and extremely helpful.
Privacy R | First ImpressionsVery accomadating manager.
Privacy R | First ImpressionsFriendly and accomodating service along with easy access to the storage units.
Privacy R | First ImpressionsFriendly Service
Privacy R | First Impressions