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JEWEL H
Customer Reviews for Old West Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee that helped us was very professional and courteous. The office was neat as a pin. I highly recommend this dealer.
MICHAEL HExcellent,Excellent
ALMA MI didn’t need to get out. They told me to park it and I un hooked and drove off.
Marlon GThe people old West auto were very courteous and friendly. They quickly met me and helped me get checked in.
JAMES EExelent
LUIS AExelent
LUIS AI did not interact with personnel as they were closed when I did drop off.
JONATHAN AExcellent experience! Friendly, knowledgeable staff, easy pickup and drop off!!
KENDALL JNo problem very helpful people I will recommend this place
Jose GIt was a Sunday, they weren't open, so can't say much about it.
PATRICK MI got a truck with a nail tire. No road assistence provided. And truck was very old. And dusty
JESSICA GIf I ever return to dodge city and need a U-Haul this is the place to go!! I believe it’s a family owned business and they are all so amazing!!!! They also work on your car!!
Brian BFriendly, courteous.
Erek LOriginally I reserved in Greensburg and had to go to the Dodge location, which was pretty inconvenient. The dodge city staff were great and all, it's not their fault, I think the company could have gotten a truck 40 miles to the reserved pick up location instead of assuming I could make the drive for them.
Victoria MHad to have my Uhaul back on Wednesday morning @11am which was yesterday! Needless to say it rained and rained and rained here in Dodge City and I could not load or unload. Due to that I was late an hour returning my Uhaul. The lady accepting my return knew it had been raining all night and all morning but still charged me an extra $40 for a flipping hour! Screw her and her very poor customer service skills! She knew I was on the struggle bus with the rain and my move!
Marsha LThe uhaul was broke down and driven funny so we called and I still got changed for the days waiting for them to pick up nor did I get it to the house to unload we had co workers help us
Carisa Ball perfect thanks
landy pThe things I had to do on my phone before I picked up the truck and as I returned it were quite cumbersome, and I was not prepared. Almost dropped off the keys before I realized I had to reopen the truck cab and back for additional pictures (which my phone could not take, so I had to get someone else to do that). The people at this location were wonderful!!
Marijo RNot charge me for extra miles
Haleigh WMarlene was very helpful with the rental. She explained everything well and made it a smooth transaction
Francisco MNothing. The woman who is there is always cheeerful and courteous.
Dean MVery pleasant personnel.
ANDREW SDodge city drop off was great. Woman was very nice and accomodating unlike Colton at Wichita Seneca location.
Jarron BThe lady who helped us with our reservation and check in was very helpful and kind. Made the entire last minute process very easy!
Alyssa Lfor me this location was very convenient the lady was very helpful and friendly and I would definitely use this location again
Mary AExcelente service
Luis AAlignment on the uhaul was pretty bad, I had to keep the steering wheel far left just to be able to drive straight,
Cesar GExelent service
Luis AGreat help
STEVE JExcelent persons
Luis AVery friendly and professional!
Todd RDon’t do what I showed above!
Ralph GIf you want us to drive at 55, then put that on the back of the trailer so other drivers know why a uhaul is going slower.
Cheryl C