Customer Reviews for Old Glory Fireworks
(U-Haul Neighborhood Dealer)

98 reviews

5501 N Federal Blvd   Denver, CO 80221

(303) 477-5144

Hours

  • Monday
    10 am–6 pm
  • Tue–Wed
    Closed
  • Thur–Sun
    10 am–6 pm

Services at this Location:

Contact Us

(303) 477-5144

5501 N Federal Blvd
Denver, CO 80221

Services at this Location:

Hours

  • Monday
    10 am–6 pm
  • Tue–Wed
    Closed
  • Thur–Sun
    10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Just making it more apparent who to talk to for the uhaul business and having supplies need for a move.

Jonathan I. 
Rating:
2.0

Truck I reserved was not available when I got there with my reservation confirmation. Person at store called previous renter who said he would bring it in 20 minutes. ( He was past his drop off time). we waited and he arrived 1 1/2 hours later. Truck was not clean in cabin. (food and spilled drinks in cup holders). We had to clean it ourselves before we left. Truick shook hard the entire 18 hour drive, Timing belt squealed the entire time, Check engine light came on during the first part of the trip for about 2 hours and then went off. A tire blew out half way into our trip and we had to have it replaced on a shoulder of a busy interstate , which was dangerous and unsafe and that put us back 3 hours. This blow tire was bald and shouldve been replaced prior to us getting this vehicle. the trip was a total disaster and we feel like we were ripped off since we payed $2800 to rent this broken down truck. We should be reimbursed for this vehicle , it was such a nerve racking drive.

Julie H. 
Rating:
1.0

When I picked up the van, I was told it was on a half tank of gas. The van actually had a quarter tank of gas. The vans brakes barely worked. The vehicle was bucking while braking. I felt extremely unsafe. I stressed these issues to this location upon return and was just told “ok” without any concern for the vans issues or my safety. Will absolutely never use again.

brittany S. 
Rating:
2.0

Rough part of town my wife was hit up for money from a person in the parking lot. I was met at the door asked if your turning in a U-haul. Do you have the key? Handed the person the key and he closed and locked the door. Strange experience.

Michael P. 
Rating:
1.0

Service, if you want to call it that, was Horrible! Trailer returned 8/8/22, location (5501 Federal Blvd, Denver, CO) did not confirm receipt until 8/11/22 and not until I had to go back to location personally to get confirmation since customer rep (Julie) was calling asking why trailer hadn't been returned and had not been able to confirm with location that it had been returned after our initial discussion. When I went back gentlemen at location was extremely rude when I asked why he hadn't entered the receipt confirmation. He said he would get to it, I asked him to do it while I was still there since he had forgotten on 8/8 and I was leaving town that day, he refused got upset and after a short heated exchange told me to "get the f#%k out of his store". I left and immediately contacted Uhaul customer rep (Julie, who was very helpful) to advise her of the incident. Plans were for me to leave down at 8:00am that day, the incident set back 4.5 hour. My family and I have used Uhaul for our moving needs for years and have never experienced anything like this. This location is not a good look for Uhaul. Extremely Disappointed.

Dominic F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

Not sure

MANUEL A. 
Rating:
5.0

Very kind!

Isaac G. 
Rating:
3.0

Only complaint is they did not "check me in" so I ended up with a call saying the trailer had not been returned. Very nice guy.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Adie J. 
Rating:
3.0

This was just a place to drop a truck. Not a real UHaul store. It's a fireworks store. The UHaul representative was not there when I dropped the truck a day early so it didn't get checked in for 5 hours and I was nervous but it all went fine!

MARY W. 
Rating:
2.0

Looks like U-Haul is one of their side hustles, not a priority. Had to wait for the gentleman to show up, then go through the rigamarole of uploading photos of licenses etc. before even getting to the trailer. Polite and apologetic, but not a place that I would rent from again.

Cory C. 
Rating:
3.0

This entire uhaul experience was terrible! My pick up location was changed. My pick up time was 9:00 am the truck was there but I was unable to take it until almost 9:40. The gas tank was only full to 5/8. I spent $65 on gas and returned it at 3/4 tank. I just found out from an email with new receipt that I was charged another $44 dollars to fill the tank. U Haul sucks but there are not many other options out there. TERRIBLE YOU CAN CALL ME. 3035233740

Remola J. 
Rating:
1.0

They charged me $5.12 to drop the truck off, & screwed up the pick up location, asked me to haul a trailer and then canceled it and lied about it. Will never use U Haul again!!!

Richard T. 
Rating:
1.0

The customer service was excellent but the location was not appropriate for a woman alone. I had my son stay with me. No description or sign that was visible that it was Uhaul, bars on the door as it was a convenience store, trailer park, garbage, chain link fence, non descript garage with no entrance. You guys really need to pay attention. I asked for the truck to be close to my zip code and selected the right location when reserving. You gave me a 30 minute drive to an unsafe location so I not only took up miles but gas to get it back to my home. Why ask for a preferred location when you're going to randomly give one?

Angelia M. 
Rating:
5.0

Customer did not leave a comment.

Rosemary S. 
Rating:
3.0

Truck ran good and was great mechanically, workers were nice, but truck was not clean inside can and bed, was told it had a full tank and bring it back full but it wasn't fully full, I brought it back fully full yhough

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Great service very helpful

JANE G. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Your App is GARBAGE!!! Fix the dumb App!

Zackary C. 
Rating:
1.0

The mobile check for the 24 hour pick up was slow and inconvenient, I had to scan and take a picture of my license multiple times before it accepted it and when I finally was given instructions on how to get my key the code that was provided didn't work. I had to enter it into the lock over 10 times in the freezing cold before it finally unlocked. When I tried to call for assistance I was on hold for almost 20 minutes. I also was unable to re lock it. I recommend getting better locks.

Exzinia S. 
Rating:
4.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

clinton T. 
Rating:
5.0

free fireworks...lol

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Dianna S. 
Rating:
3.0

I just put the keys in a drop box..

BRYAN M. 
Rating:
2.0

Customer did not leave a comment.

Loren K. 
Rating:
5.0

They didn't have the equipment I asked for ie dollie and padding. Service was excellent!

Karen E. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
1.0

Customer did not leave a comment.

Hector M. 
Rating:
4.0

Customer did not leave a comment.

Russell O. 
Rating:
3.0

ALL GOOD !!!

WAYNE H. 
Rating:
5.0

Highly recommend!

Randall S. 
Rating:
1.0

I dropped the trailer off amd they wouldn't go look at it after my return. More interested in selling fireworks then check in trailer

Justin V. 
Rating:
5.0

Had fantastic help from the agent here -- he really went above and beyond, and we really appreciated it!

Jason K. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

Move equipment closer to desired pick up location

Timothy H. 
Rating:
2.0

Customer did not leave a comment.

Aleisha Rosa Mae A. 
Rating:
3.0

GIVE THE CUSTOMER WHAT THEY RESERVE. NOT A TAKE IT OR LEAVE IT ATTITUDE

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

JOELLE M. 
Rating:
2.0

Finding it isn't correct on a map so I had to drive around in the trailer dangerously to get to it. Leaving UHAUL in the parking lot without anything official to know it's OK just "we'll email you" so I took a photo for my records just to be sure...

Mara E. 
Rating:
1.0

It took over 2 days to get written (email) confirmation from this location that I returned the trailer on time and in good order. Ridiculous. Satellite location personnel that don't work directly for U-haul don't care and are not helpful.

David C. 
Rating:
3.0

Check schedule for opening time. Staff was very friendly and professional, but I waited for the uhaul counter to open

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
2.0

Trailer had a bad wiring harness and no extras onsite. I had to drive without trailer lights to another location to find a harness.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

The pickup was quick and easy. The return, not so much. The woman at the return site was extremely rude, sighing and rolling her eyes the entire time as if she was being bothered taking care of me. Pretty much dissing uhaul the entire time. Not my problem. I followed instructions.

lori M. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

Customer did not leave a comment.

barb M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR H. 
Rating:
3.0

I was told they didn't have my account for dropout and then was charged $40 for a 1/4 tank of gas.

Karen K. 
Rating:
2.0

Customer did not leave a comment.

jan B. 
Rating:
3.0

Customer did not leave a comment.

Vaughn C. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
1.0

Not use this location. I waited 45 mins while they tended to the customers of their other business ran at this location. They were extremely rude!!!

beth W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

I would give no stars if I could! The idiot that put the 4x8 trailer on my new 2020 jeep tore off my rare bumper (see pics) not only that, the trailer swung me around on glenwood canyon in colorado almost throwing me off the mountain because it was not attached correctly, the clamp at the bottom that secures it was not all the way up and rubbing on my bumper and it tore it off, that allowed the trailer to unhitch rolling backwards on the canyon in a one lane where not only my life was in dange, but everyone driving behind me as well. CDOT (colorado department of transportation) came to help us and put the Uhaul trailer on the jeep correctly! In addition, they messed up our one month free storage reservation and the other idiot at the front desk was so rude and slow and the general manger was in the back of the store and didn't even want to come talk to us because he didn't want the liability. We were given the wrong info that made us back in and out of 2 locations just to end up back at the first location where they should have set us up the right way, the first time. I will never use Uhaul again, such a shitty job and people that only care about money and don't know what they're doing! NEVER USING THIS COMPANY

Lana S. 
Rating:
3.0

No one was there who worked with the U-Hauls. My daughter almost lost the trailer on the sloped parking lot trying to unhitch it herself. They wrote down my information on a scrap of paper, which made me nervous that the information would be lost.

MARY W. 
Rating:
1.0

The employees at this location were extremely rude when I dropped my trailer off and also made me wait a very long time. I have rented from a lot of uhaul places before and by far this is the worst.

Brennen L. 
Rating:
3.0

Customer did not leave a comment.

Randy C. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Alison A. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

grant E. 
Rating:
1.0

I had to pick up the truck and car carrier in two different locations. My reservation was changed for the car carrier an hour before the designated pick up time. I had to wait for over 10 minutes for the store attendant to close up the store to help me. He brought me into his office to sign paperwork and his office was disgustingly dirty. Extremely disappointed in my experience since I had a very large U-haul location with tons of trucks and carriers parked out front less than a mile from my home. I had to go all over town to pick up my equipment.

Amanda M. 
Rating:
5.0

Did a great job

John M. 
Rating:
1.0

This location is a fireworks store. Trailer was in a mud lot. Took over an hour to get the trailer. Office in a shabby building. Never did get a contract.

Richard O. 
Rating:
5.0

Lights fell out of tow dolly on the way home.

Jason S. 
Rating:
5.0

Great folks close to my house

Hans B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
1.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Maureen L. 
Rating:
5.0

Customer did not leave a comment.

Emma K. 
Rating:
5.0

Nice guy to deal with.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
2.0

Very disappointed in U-Haul. I made a reservation online a few days in advance, did the online check in and paid in full upfront. 5 minutes before my scheduled pick up time, I receive a call from a U-Haul location that said they don't have the trailer I reserved. And in fact, don't have any trailers for me. I decided to stop in the location to talk in person. When I arrived, the clerk was not aware of my reservation. Turns out, the call I received was from a different location that my reservation was transferred to (15 miles away). No one ever called me the day prior to let me know this. Nevertheless, they had no trailers. The closest trailers around were a 2 hour round trip. Then about 30 min later, I received a call saying there was a trailer 45 min away. So I ended up doing that. Extremely poor communication (never told me that my reservation was moved 15 miles away) and the fact I paid upfront and checked in and there was no trailer to be had except a 2 hour round trip. Unbelievable! I only use U-Haul when there is no other option.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Aden K. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
4.0

Bad area, hard to find

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Mason really made all of the difference for us and went above and beyond to ensure that I had a great customer experience - uhaul is lucky to have a team member like him!!

Michelle G. 
Rating:
1.0

poor communication. reserved 2 1/2 weeks in advance for car carrier going one way. when arrived to pick up, they did not have. no warning ahead of time. also charged credit card @ $700 depsit, saying if dropped before 5 days, would get credit on cc. turned out not true. had electronic brake system installed at same location several years ago that was not checked after completion that locked up trailer brakes ruining $1200 (4 large 235,s)worth of tires. answer was "too bad for you", but replaced faulty brake system. $400 brake system ended up costing $1200 for tires & $400 for brake pads. double axle trailer

tim T. 
Rating:
5.0

Customer did not leave a comment.

Emma M. 
Rating:
5.0

The location is a fireworks dealer/convenience store with a small Uhaul operation. I walked in right at opening and was out with the trailer within five minutes, having taken care of most of the check-in online. I can recommend this location for fast, friendly service. Thank you!

James N. 
Rating:
1.0

The rental pickup was horrible. They were not prepared and it was very unorganized. They also told me that I could drop it off at another location for no additional charge. When trying to do that, they told me quickly that this was not okay, so then I had to drive the van all the way back to the pickup location. I would not recommend this pickup location to anyone.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Blake L. 
Rating:
5.0

Nothing to Change

ROBINETTE W. 
Rating:
5.0

Customer did not leave a comment.

Stacie J. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
3.0

Customer did not leave a comment.

elissa M. 
Rating:
3.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Aeron C. 
No reviews have been submitted for this location.

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