Customer Reviews for Omega Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Omega Storage
Chris F. on
Improve your overall customer service. the van that I rented from you Mineola location was dirty inside and out and the sales representative was more concerned about going to lunch that speaking to me like a paying customer. Awful experience!!!
Daniel M. on
I like the major uhaul providers much better (ones with automatic drop off and pick up)
GREGORY B. on
Mike is always extra helpful.
harold B. on
mike was very helpful on the phone when I called him with a question about a Sunday drop-off . and he took care of the paperwork when he came in on Monday great service --I THINK SO
Hanna M. on
The customer service was excellent!
John F. on
brand new equipment, friend staff. The process was simple and painless.
marcello N. on
Mantener siempre el mismo servicio control de los precios igual Gracias
Kevin R. on
I didn’t catch his name, but the guy I spoke with was great.
carlos T. on
All went well a little problem with the system but the person that helped me was kind enough to let me know that it was not only their office but all. Other than that everithing was perfect Tks a lot for your service
Nayeem B. on
N/A
Thomas B. on
The staff at this location is excellent. The pick up and drop off process was quick and easy.
Asad K. on
Much better experience with attendant and facility compared to that at pickup
marty G. on
The guy that took care of me in mineola was great if all the employees are like him you have no improvements to make , Great Service Thanks
Jonathan K. on
Service provider at location was very helpful and nice.
john B. on
This service here at this location was fantastic very easy to deal with and extremely helpful in all aspects. I have rented vans from UHaul in the past but this Van we rented was a cream puff rode like a charm and clean inside out. So happy we choose Omega Storage for this rental. I would highly recommend them to anyone and go out of my way to make sure they are used for anyone interested in renting one. Thank you Omega Storage for making this move so easy for us. Excellent facility in all regards.
Paul D. on
Excellent service
james C. on
This is the third time I've rented a van from Omaga Mineola and once again everything worked out perfectly. The staff is very cooperative and there are no surprises. The rental is exactly as described. Thanks, Jim Clements
alex D. on
Great service.
armando U. on
Thank you!
AMGAD M. on
The charge was high price when I picked up the car they didn’t give me an option per day which is $95 that’s why I had to go with miles which at the end it cost me almost $150
Jeannine C. on
Guy who served us was friendly and professional. Great service!
CRAIG G. on
Mike was fantastic. He was courteous and helpful and every He was courteous and helpful and every possible way
james C. on
The staff at Omega Rental were very helpful and cooperative. I needed this rental and he made it happen. Thank you! Jim Clements
Georg B. on
Sweep out the cargo van.
NYPD RUNNING CL B. on
Omega Storage is a great location to pick up a UHaul vehicle. I rent from them often and always find the employees helpful, and the vehicles are clean and in good working order.
NYPD RUNNING CL B. on
The employee was helpful and made the experience of renting easy. The location for this rental facility is perfect.
Kevin S. on
No complaints. In and out in less than 10 minutes.
Rita W. on
The customer service was amazing. I had several questions and they were all answered and if he didn’t know something he would help figure it out or refered me to a number that would. The van was a perfect size for all my belongings (Queen bed and lots of college stuff). The tank was around $40 to fill, but wow was the milage great. I didn’t have to refill till about cortland which is about 4&1/2 hours away. Lots of cup holders were a plus! It was a bit intimidating to drive at first, but a few blocks and and I was able to drive perfectly. Great experience and will definitely be renting again. SB: this is already my second time renting from here.
Jessica Z. on
Location is close but equipment is never in great condition. Also, keep getting charged for insurance even though we opt out every rental.
stephen C. on
The first location I went to, before the one listed above, was a total disaster. That one, in Garden City Park, is a disgrace, and U-Haul should disassociate itself from that station. But the one was a good location that produced an excellent experience.
Richard G. on
Did not have the 24/7 pick up and return as stated so I had to wait for someone to show up before I could get my vehicle.
Jessica Z. on
Manager was very upfront and honest, but we had such difficulty with the truck. Mechanically, something was wrong (transmission) and we felt unsafe driving the vehicle. The vehicle did not seem to be well maintained and I would definitely not use the truck as a rental.
Joseph T. on
Professional courteous service, Highly recommended, would definitely use again
Leonard R. on
My only complaint is that the low tire pressure warning light was on. Fortunately, there was another truck available for me to use instead. Otherwise I would have had to drive to a nearby gas station and check all the tires. That is something that definitely should have been checked by U-Haul beforehand.
Kenneth M. on
nothing
George R. on
Rented a cargo van that was basically new. Vehicle had all the latest amenities a pleasure to operate.
Howard B. on
seamless and efficient experience!
Howard L. on
Very courteous and accommodating.
Barry H. on
Mgr at this location made this transaction extremely difficult. More so than needed to be. Made reservation online. Called to confirm. Informed of another driver picking up, Informed me that he would call for ccconfirmation, gave a problem upon pickup causing chaos. Will rethink using uhaul and this location for further needs.
CHINGWEI M. on
super clean and friendly service
David R. on
No suggestions. Good experience from start to finish. Good vendor.
William E. on
Charged me a cleaning fee when they gave me a truck that smelled and was full of garbage
Jeffrey K. on
great service
Michael S. on
The truck operated with no problems. However, It was absolutely filthy. Food and dried coffee spills, a true mess. Moreover, it was given to me with less than 1/2 a tank of gas, and lastly I was advised to check the oil before I proceeded on my trip...
JOSEPH M. on
Thank u customer svc was excellent
Daniel L. on
My original reservation was for garden city park since I needed the van for 0800am. I got to the location which is a gas station/ u haul pick up. I went into the website to check in, the process seems simple and easy until it came to step 7 (keys are under the driver seat). Okay, all the doors were locked. I went into the gas station and I was told that the manager or sales person for the u haul sales were not in the area. I called customer service and they rerouted my reservation to Mineola, omega storage, this was approximately 15 minutes away in the next town. I get to omega at 0845am, they do not open until 0900am. I am now an hour late into my routine for the day. Omega opens and I proceed to check out my cargo van but I was told that the u haul check out will not happen until 0930am which is their rental hours. I had to beg this person to check me out before 0930 because I was scheduled to be in manhattan @1000 am. Btw, Which I was very late, arrived into manhattan @1230pm, I wanted the rental early to beat the traffic. Then my amex card was already placed on hold during my online check out from garden city and omega computer happen to not take my amex card and that was an issue, omega rep. Wanted a new credit card to hold onto for the rental which I refused to do. At the end my first experience with uhaul was horrible. I would never recommend this service to any if my family or friends, I would recommend hiring a moving co vs uhaul.
narvendra S. on
At this location the individuals that checked out and in the uhaul truck are very knowledgeable and it was fast and convenient. I have rented from an actual uhaul location in the past and it took forever. The Omega storage rental is very quick and convenient.
Charles S. on
Are you hiring me as a consultant? Heh Heh.
Casey S. on
I rented two vehicles over a 3 day period and every person I had to work with at this facility was very friendly and helpful, especially Michael. I will use them again.
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