Customer Reviews for Omega Storage
(U-Haul Neighborhood Dealer)

468 reviews

99 E 2nd St   Mineola, NY 11501
(Located 1/4 mile east of Roslyn rd on the south side of E 2nd ave)

(516) 248-2562

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(516) 248-2562

99 E 2nd St
Mineola, NY 11501
(Located 1/4 mile east of Roslyn rd on the south side of E 2nd ave)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LINDSAYANN P. 
Rating:
5.0

The manager is a class act, super efficient and easy rental process. Thanks!

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

SAMI R. 
Rating:
5.0

Customer did not leave a comment.

Marilyn O. 
Rating:
5.0

Mike your sales rep was extremely helpful. We had no problems in getting the u-haul van and returning it. In the past I usually go to the bellerose location but this was so much faster and easier going locally. I recommend to anyone...

margraet R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
5.0

It was great

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

Was charged a $20 for gas even though the van was returned after refueling to it original levels. Inspire of giving the card to UHaul, my card information was taken again on the day of pickup: very sketchy.

Sushal P. 
Rating:
4.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

very comfortable talking with the U-Haul people. Everything perfect. Thank you!!

Yi Z. 
Rating:
5.0

Mike who handles the U Haul from Omega Storage is very helpful and always is ready to step in. We appreciate his efforts in helping us when we need a rental van.

Susan or Leon S. 
Rating:
5.0

The gentlemen Mike was the nicest man to us. He was willing to help me with the app and everything necessary. I would recommend this location and will probably be back again. Thank you Mike. Stay safe. Susan Sorin

Susan or Leon S. 
Rating:
5.0

The office manager, Mike, is extremely helpful...the rental process was seamless!

Jeannette R. 
Rating:
5.0

Thanks for a great experience as always! Mike is the best!

Jerome S. 
Rating:
1.0

Make sure to check ID before renting vehicle - I had a reservation for 4:15 and someone arrived a few hours before that but rented the van under my name, and there was a contract issued in my name with all of my personal information, and when I arrived to pick up the van which I really needed, it had already been rented to someone else, and there were no UHauls available ANYWHERE as a replacement

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

Abel V. 
Rating:
5.0

Customer did not leave a comment.

Niklas S. 
Rating:
4.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

fast, easy, helpful; great communication and updates by the store manager.

Andrew A. 
Rating:
5.0

The answer to that question is keep your Manager Mike. He was very helpful and above all very personable. Vehicle was clean and ready to go when I arrived. Excellent Customer service. Will highly recommend Omega Storage.

Nancy J. 
Rating:
5.0

Friendly and quick service.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
1.0

Improve your overall customer service. the van that I rented from you Mineola location was dirty inside and out and the sales representative was more concerned about going to lunch that speaking to me like a paying customer. Awful experience!!!

Chris F. 
Rating:
2.0

I like the major uhaul providers much better (ones with automatic drop off and pick up)

Daniel M. 
Rating:
5.0

Mike is always extra helpful.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
4.0

mike was very helpful on the phone when I called him with a question about a Sunday drop-off . and he took care of the paperwork when he came in on Monday great service --I THINK SO

harold B. 
Rating:
5.0

The customer service was excellent!

Hanna M. 
Rating:
5.0

Customer did not leave a comment.

Susanne S. 
Rating:
5.0

Customer did not leave a comment.

Spiros G. 
Rating:
4.0

brand new equipment, friend staff. The process was simple and painless.

John F. 
Rating:
4.0

Customer did not leave a comment.

Sunil K. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Mantener siempre el mismo servicio control de los precios igual Gracias

marcello N. 
Rating:
5.0

I didn't catch his name, but the guy I spoke with was great.

Kevin R. 
Rating:
5.0

All went well a little problem with the system but the person that helped me was kind enough to let me know that it was not only their office but all. Other than that everithing was perfect Tks a lot for your service

carlos T. 
Rating:
3.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

N/A

Nayeem B. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

The staff at this location is excellent. The pick up and drop off process was quick and easy.

Thomas B. 
Rating:
5.0

Much better experience with attendant and facility compared to that at pickup

Asad K. 
Rating:
3.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

shashi D. 
Rating:
5.0

The guy that took care of me in mineola was great if all the employees are like him you have no improvements to make , Great Service Thanks

marty G. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Service provider at location was very helpful and nice.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

This service here at this location was fantastic very easy to deal with and extremely helpful in all aspects. I have rented vans from UHaul in the past but this Van we rented was a cream puff rode like a charm and clean inside out. So happy we choose Omega Storage for this rental. I would highly recommend them to anyone and go out of my way to make sure they are used for anyone interested in renting one. Thank you Omega Storage for making this move so easy for us. Excellent facility in all regards.

john B. 
Rating:
5.0

Excellent service

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Miteshkumar P. 
Rating:
5.0

This is the third time I've rented a van from Omaga Mineola and once again everything worked out perfectly. The staff is very cooperative and there are no surprises. The rental is exactly as described. Thanks, Jim Clements

james C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Great service.

alex D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Dylan K. 
Rating:
5.0

Thank you!

armando U. 
Rating:
2.0

The charge was high price when I picked up the car they didn't give me an option per day which is $95 that's why I had to go with miles which at the end it cost me almost $150

AMGAD M. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Guy who served us was friendly and professional. Great service!

Jeannine C. 
Rating:
5.0

Mike was fantastic. He was courteous and helpful and every He was courteous and helpful and every possible way

CRAIG G. 
Rating:
5.0

The staff at Omega Rental were very helpful and cooperative. I needed this rental and he made it happen. Thank you! Jim Clements

james C. 
Rating:
5.0

Sweep out the cargo van.

Georg B. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe R. 
Rating:
5.0

Omega Storage is a great location to pick up a UHaul vehicle. I rent from them often and always find the employees helpful, and the vehicles are clean and in good working order.

NYPD RUNNING CL B. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Georg B. 
Rating:
5.0

Customer did not leave a comment.

Aliaksandr R. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Nino C. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
5.0

The employee was helpful and made the experience of renting easy. The location for this rental facility is perfect.

NYPD RUNNING CL B. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

No complaints. In and out in less than 10 minutes.

Kevin S. 
Rating:
5.0

The customer service was amazing. I had several questions and they were all answered and if he didn't know something he would help figure it out or refered me to a number that would. The van was a perfect size for all my belongings (Queen bed and lots of college stuff). The tank was around $40 to fill, but wow was the milage great. I didn't have to refill till about cortland which is about 4&1/2 hours away. Lots of cup holders were a plus! It was a bit intimidating to drive at first, but a few blocks and and I was able to drive perfectly. Great experience and will definitely be renting again. SB: this is already my second time renting from here.

Rita W. 
Rating:
4.0

Location is close but equipment is never in great condition. Also, keep getting charged for insurance even though we opt out every rental.

Jessica Z. 
Rating:
5.0

Customer did not leave a comment.

jeanne D. 
Rating:
5.0

The first location I went to, before the one listed above, was a total disaster. That one, in Garden City Park, is a disgrace, and U-Haul should disassociate itself from that station. But the one was a good location that produced an excellent experience.

stephen C. 
Rating:
3.0

Did not have the 24/7 pick up and return as stated so I had to wait for someone to show up before I could get my vehicle.

Richard G. 
Rating:
2.0

Manager was very upfront and honest, but we had such difficulty with the truck. Mechanically, something was wrong (transmission) and we felt unsafe driving the vehicle. The vehicle did not seem to be well maintained and I would definitely not use the truck as a rental.

Jessica Z. 
Rating:
5.0

Customer did not leave a comment.

G. Kevin B. 
Rating:
5.0

Professional courteous service, Highly recommended, would definitely use again

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Allan K. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

My only complaint is that the low tire pressure warning light was on. Fortunately, there was another truck available for me to use instead. Otherwise I would have had to drive to a nearby gas station and check all the tires. That is something that definitely should have been checked by U-Haul beforehand.

Leonard R. 
Rating:
5.0

nothing

Kenneth M. 
Rating:
5.0

Rented a cargo van that was basically new. Vehicle had all the latest amenities a pleasure to operate.

George R. 
Rating:
5.0

seamless and efficient experience!

Howard B. 
Rating:
5.0

Very courteous and accommodating.

Howard L. 
No reviews have been submitted for this location.

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