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MARCUS C
Customer Reviews for On The Move Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer experience. Thanks
JANIE CEverything was good on the truck and the rental. The mileage added up to more than what I thought so the $50 a day rental turned in to triple that because I drove 100 mile that day . Overall though the experience was good
SCOTT HPerfect. Easy, the gentleman was nice and helpful. Highly recommend! Thank you!
TUDOREL BVery helpful staff. They went above and beyond in my view. I will definitely be using again
ERIN SFriendly and helpful
RICHARD BClose by to our house easy drop off location
TIMOTHY MVery convenient
TIMOTHY MMy experience went very smoothly. The gentleman was courteous and efficient. Very pleased to use this location! Thanks.
ELLEN CPerfect
MANUEL Runder construction, really no office. Tori the office rep was Very good. She gets 5 stars. Cab of truck smelled like old gas station bathroom. Even steering wheel felt sticky gummy, and it smelled too. Truck was not prepared for pick up: windshield had bird poop on it, and was covered with extreme yellow pollen. My pants, and hands, smelled after driving five hours.
RUSSELL SIt looked like they were remodeling so it was a little disorganized and the online checkin didn’t work but everything with the truck went pretty smoothly.
Michael RGreat customer service.
JAY PThe staff was great and very helpful getting me on the road.
LARRY P.
THOMAS GThe staff was courteous and professional. We were on our way quickly despite the large volume of customers on a Saturday morning.
Armando PNo issues, easy pickup and return.
Andrew VMy trailer had two gashes in the roof but the guy who was running the operation was extremely helpful.
TAYLOR SGreat people here!!! Very friendly, fast, willing to go the extra mile. I highly recommend!!
NICHOLAS MChris and his team are very nice and easy to work with.
Mary BMy first pickup location didn't have an available truck and I wasn't contacted. I had to go to another pickup location (further away)at the last minute which created stress on moving day.
Sherri LGreat customer service
MATTHEW KWas fast and efficient! Truck was very nice!
Sonya BAll was good . No problem s with the rental
Michael GBooking was easy, associate helped in finding the actual rates for the size of vehicles, humble and honest. Vehicle was new neat, clean and well maintained. Thanks !!!
VENKAT S.
Kenton AThe van was a little dirty, but drove well.
Lisa GEverything was perfect, staff was excellent, definitely will use them again
CHARLES SMark was very courteous and explained everything well. The location was very easy to drive the truck to.
RUTH NThere was plenty of space in the lot to drop off the trailer and signage for equipment return. Did not see any personnel on site but that was not needed as I was just dropping off equipment.
CHARLES PThe service was awesome.
LAWANA JGood
Valerii PVery easy to deal with great place!
Zachary CThe worker who helped us at this location was very professional. He answered all of our questions and helped us a lot. Also this location had a lot of space for easy driving of the truck. I would definitely recommend this location!!! Thank you!
LYNETTE SI love the easy access to get here. The facilities are larger and more open than many locations. The owner is very facilitating and helpful. I can’t afford to buy, maintain, and insure a trailer for what I can rent one here.
DOUGLAS SNothing. Outstanding customer service.
NATHAN AOwner was fantastic. I was in and out in less than 10 minutes
LINDSEY N26' box truck was disgusting inside, coffee and sticky stuff all over the interior. The windshield was filthy on the inside. I had to wipe down the windshield and interior before my road trip. The check engine light was on and it was just brushed off by the person I picked it up from. Abs light came on and off while driving. Truck only had 1/2 tank of fuel so i had to fill it before my road trip. The car trailer jack was broken and didn't work. I had to get a different jack to remove trailer while I was loading the box truck. The straps on the trailer were very old and worn. I used my own straps.
PATRICK DThere is an employee down there named Mark. He treats this business like he is the owner. He has taken care of me on multiple rentals and I have observed him treating every customer great just like he treats me.
NATHAN AGreat service & smooth experience. Thank you.
Elena LThe agent we worked with was really helpful.
OLIVIER LLocation was open on Sunday so drop off was very convenient. Owner/Operator took care of everything!! Very professional location.
Gary LStaff at this location was fast, friendly and so helpful. It's not one of the giant facilities, with all the services, but if you want fast pickup, fast service and efficiency, this is the spot.
FREDERICK BNothing. The gentleman that helped me was very professional and cordial. He’s a great representation of what uhaul would want. I’ll be using this location from now on.
CURTIS RBoth gentlemen I interacted with were super nice guys. I felt like they were looking out for me. Very upfront & accommodating. Smooth pickup & drop-off. Second time I've rented from this location & each time was great.
MARK MDirty windshield and no washer fluid in the truck.
DAVID HVehicle was old. Vehicle leaked oil on my NEW driveway. Owner was helpful during pickup.
ROBERT HThese guys always have the equipment I need and they're open on Sundays!
JERMAINE B