For a first time user it was extremely challenging doing it with the app during non business hours. The people assisting were very patient and professional it was being out at 5:00 am in the rain with no shelter or counter to take pictures of my drivers license was difficult and frustrating. Also the info on the U-Haul truck did not match the reservation. It took me an hour to resolve everything and I had to undo the original reservation to make a new one for everything to go through. I ended up with a new rental time of 5:30am and was just able to make it back by about 11:30. Someone was already there waiting for the truck. I don’t think I will do it this way again. On the positive side I liked that the location was convenient to walk to but they should have shelter for those who walk to the site to pick up if there is inclement weather conditions. I rated I would recommend location for convenience.
Colleen E
Customer Reviews for On The Move Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time users could end up being a extensive process. The rental van was not even there due to the prior customer having delays from her challenges with Uhaul. It took me 1 hour extra to navigate getting the Van. The app did not work properly at all. I had to call customer support on pick up and Return.
Kia B