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TAYLOR L
Customer Reviews for On The Road Again RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When people do their job right how can you sit there and say there’s something to improve on they did an outstanding job
RALPH SCustomer care and sincerity was super.
KELLY JImprove the app and online experience. A bit confusing at times. Only ends up costing the customer more money, if things are not explained properly.
DAVID CVery Helpful getting the trailer turned in.
SAMUEL RStaff were prompt and ready to get me unhooked and on my way
JACOB FWash the windshield. Alert customer to crack in windshield ( 6 inches) and ding in windshield. Manager said “Don’t come to me”. I called U-Haul one mile from pick up. They advised “Take photos”. Let next customer know rather than let them discover!
JEREMY MProprietar was rude and seemed inconvenienced by my presence. Condescending and negative person.
MASON BWent smoothly and great help getting the trailer attached
CINDY ARepresentative was okay but didn’t appear helpful. We figured it all out. Prices were outrageous also
MATTHEW MPoor location with faded business sign making it not easy to find. Extremely BAD service w no help or assistance!! Vehicle was dirty inside. Yuke!
MAGGIE FI don't want to answer truthfully cuz the employee there was very helpful but this is a shit location. I had a truck and a tow dolly and this location is placed where you cannot turn into it because of a median and I cannot make u turns at a light with the turn radius, so no this isn't ideal for having to move large trucks into.
KAYLA SThe gentleman at this location was very friendly, helpful and understanding of the situation (the inconvenience I had to deal with by picking up the truck at a location other than planned). He made the appropriate adjustments to the billing.
Jose CResponded quickly and made the process easy
Matt DThe equipment worked perfectly and was attached to the truck properly and the explanation on how I should use it was superb
david cWe had a Good Pickup experience here!! The operator let us in 5-10 Minutes early!
Dolores M10/10 service, thank you
Charles POt all went great from pickup to drop off!
Ralph AWould come here again.
Alec HIf I am expected to return a clean truck, I expect to get a clean truck.
Natasha HEquipment requested was NOT available when I arrived. Agent was both uncaring and rude. Despite the U-Haul claim that: " At times, the requested location, time or size may not be available. If so, U-Haul will find you equipment. A local U-Haul representative will call you before 5pm on 8/19/2023 to get your agreement on and schedule available location, time, and equipment," I was never called to confirm anything, and the agent insisted it was not his responsibility to provide anything but the truck itself. He claimed because he didn't book, confirm, or schedule the truck, he had no responsibility; "I just make $21 to click on the screen and give you the keys. And I can cancel you with one button." I've rented many vehicles over many years. Worst customer service ever.
Dennis BIt was convenient to be able to drop the truck and vehicle tow off before hours.
Maren SThe only reason I said "no" to the question about whether or not the location was clean and inviting, was because the parking area was extremely tight.
Ervin WAll was good
ANTHONY CDropped off when business was closed.
John CCut down the time one needs to fill out paperwork. You ask the same question 12 times!
John CHe save me some money so of course I would tell people to get there.uhauls from that location!
Mae TYou guys were great. Made the whole process simple and stress- free. Thank you!
Joy WAll went well
Evelyn KExcellent return service. No improvement needed.
Roland DTook the time to tell us all about checking in.
SUZANNAH NI was surprised that you all charged me an enhanced rate of one dollar per mile rather than the advertised rate of .79 per mile for the few miles I travelled past the 90 miles expected. At no point did I see the extra mileage penalty advertised, nor do I see a rationale for the penalty rate. I don't want a refund, but this will impact my decision the next time I rent.
Jeff SLocation was not where I was told. Very far out of my way. Do not appreciate UHauls methods of pick up.
William NI had an issue where the truck was given to me (and the location's contract with me very clearly stated) that the truck was given to me at 1/4 of a tank, so I returned it at 1/4. However, U-Haul's system thought it was given to me at 13/16 of a tank, and so when I returned it, U-Haul tried charging me $90 for gas (which the guy at the location fixed). I'm not totally sure of the solution to this discrepancy, but it was quite annoying.
Andrew BStaff helpful.
Bryan LI really enjoyed the great customer service at this location. Five stars
AMANDA CQuite a small lot…. But it works.
Robert MNothing.
Roland DInside of cab was dirty, empty Gatorade bottles and some type of spilled liquid in cup holders.
Theresa SI don'tknow. Everything went well
Barbra FI was given multiple locations for equipment pickup. When I went to the initial location I was told my trailer was at a different location. I went to that location and was told that while my trailer was at that location, the hitch I ordered was at the original location from where I just came. This is unacceptable. To be clear, the one star rating I give to the location was due to U-Haul's incompetency, not the location itself. They were fine.
Wesley FThe new truck was amazing. The blue tooth radio was a game changer as was the updated displays and current technology. Loved the engine break. Only missing a back up can and mirror adjusters.
Travis SThe person I dealt with was very nice. Drop off was fast and easy.
Matthew CNice family running a business as it is supposed to be, definitely recommend.
Yohann GIf a little more lighting could be added at night, that would be nice. I really appreciated working with them.
mjoki w