The vendor was about half an hour late getting to the business but once I was in he was very friendly and worked quickly to get me on the road asap.
Joseph M
Customer Reviews for On The Run Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t want to pick up at a place that is also selling water pipes and marijuana paraphernalia
FRANK Lgreat . easy! will rent again in the future from this location.
JOHN PSam was great! The price was very good . The cargo van was perfect for what we had. I would use them again and I would recommend them as well. .
Cheryl BQuick and easy. Great customer service.
David RIt was quick, easy, friendly, and the van was great!
Marsha VThe staff was great. Pick up and drop off was easy.
Daniel MN/A
Jesse BI honestly as a business owner and a good client to uhaul I don’t know why the owner of this location would call me to Zelle him $100 to clean the van because of light debris left in the van . We cleaned it as best as possible. I told him to charge me through uhaul why he is trying to make money and charge me on the side
marcus mReservation was at 6am and had to call 3 times to just be told there was no lockbox at that location but there was a lock on the truck to get the key. It took over an hour to get the truck
Maricela FThe employee was beyond exceptional. He was very courteous, kind, and made sure he did everything he could to make sure I was comfortable and could trust in the service I paid for. He offered me flexible return times and helped me with logistics and parking. I couldn't have asked for a nicer employee, he deserves a raise and I would be happy working with him again.
Caroline TFix the app for pickup - Truck Share 24/7 and Quality Control One of the most frustrating, disappointing, experiences I've EVER had with U-Haul.
Justina GStore owner be on time to open shop to process my return in person
Jaime DInitially reserved for 7:30 am to do self check in but got there on time but couldn’t finish self checking , and to call for help. After calling thry gave another time 10am, and store was opened 10:20.
ROMAN TGreat friendly service!
REBECCA HNot fun when the truck is practically empty upon arrival, other than that, great.
Jodel NSam was so perfect I wish I could rate him higher. Thanks, Sam, you are a prince!
Martha CAmazing costumer service great location and very knowledgeable agent !!!
Erik CMake ur App easier to use and when you have an issue you don’t have to wait 30/45 minutes on the phone.
Richard BSam was most helpful. The truck was clean and ready to go. Will recommend.
Colleen LSam is by far the best uhaul representative in Los Angeles. Very nice, very prompt and very fast. He deserves to be acknowledged for his perfect customer service. Truly a blessing
Roman KEverything was very good no need more improvement
ISSAM CFriendly customer service
Essa AThe service was great
Eduardo PAbsolute trash. The incompetence I experienced in dealing with U-Haul and this location angers me. What should have been an easy task for me turned into an hours long ordeal because people could just not get it together. The location I rented from has problems keeping track of their rentals. Locks were switched and put on the wrong trucks so I could not get the truck/equipment I paid for. They even called me two days after to ask when I was going to bring the truck back. Because “they don’t see it” Unbelievable. Trying to tell me they don’t see the truck insisting I still had it. Garbage service. Get it together and learn to do things right. Find some place else to rent your U-Haul. This isn’t it my friends.
Charmaine BThe store owner showed up late and that messed my whole schedule up that day. Location for parking the uhaul is terrible , lots of struggle
Lucio CSam was awesome will recommend him to my family and friends
Sandra Cpossible larger selectikn of trucks
ISSAM CThe man who owns and operates the place "Sam" was the best. Very easy to use and the location is right next door to a gas station which made the return all the easier for a quick gas fill up.
Chad HGreat place to rent u-haul trucks. Very friendly and convenient. Fast service.
Richard KExcellent customer service all around!
vincent zvery professional and helpful dealer Ill ise this location anytime
ISSAM CI took the truck for two days, I wanted to return it one day earlier. called, no one picked up the phone. paid for two days, despite the fact that he did not use the trolley, he withdrew money from me and for it !!! the service is terrible, the truck is not working!!!
ANDREY ZExplain better about the dollies having ties before you start..I was charged for two days for a dolly I didn't use because it was missing a tie down ...I never saw the tie on the dollie and thought nothing of it ..? Other then over charging me, the truck and service provider we're good ..
Jaime Dthe dealer/vendor was very pleasant, knowledgeable and helpful and knew his business well
ISSAM CThank you
jerry jGreat customer service!
Jeremy DSam was very helpful. Greatly recommended
lira CThe representative who set up the u-haul rental is very kind and helpful. Thanks to him. God bless.
salvacion aGuy who helped me out was great, but it was odd that he took a photo of my credit card and drivers license and also requested an emergency contact name and number...granted I already reserved everything online it felt like an invasion of my privacy.
Areg AI believe I was overcharged
jack dYou have to mess with the key in the ignition to try to get the U-Haul started. We would spent 5-10 minutes trying to get the U-Haul to start everytime we turned it on. The air blows hot air while it’s over 100 degrees outside.
Anthony AWorst experience by far with U-Haul. This guy is literally trying to scam me $300 out of a $40 car rental. It’s insane. Take your business elsewhere for that money and you can get MOVERS instead of a crappy old truck .
Laura NBetter trucks Better communication. Letting me know what trucks are available
Daniel ASam is a very experienced and knowledgeable service rep for U-Haul we need more like him in the world today thank you U-Haul
willis JSam was great!
Luke KWish the location stayed open later.
Karin BThe clerk was outstanding person Very nice courteous
Jose PThe left side rear turn signal light bulb is out.
Michael DAll around good experience
Carlos ONo improvement necessary, it was great.
Jamie SThank you very much for your service and making things easier for all of us who require your services.
jaime jEverything was perfect. Thank you! Well,you could add some Italian food or Lebanese dishes on the seat on arrival !😂❤️🙏🌸
Virginia M