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HERMAN O
Customer Reviews for One Stop Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not told I had to use the app to get the truck when they called and changed my truck pick up to a different city and said they would give me a extra day and 100 miles and then they charge me for all 137 miles . Then they charged me for 3 gallons of gas when the line looked exactly like where it was to begin with. I feel like they ripped me off. And will find another company for any future moves.
jessy mEasy drop off
Ellie BGreat
MIRANDA PJessica was awesome I’ve rented from her three times
Efrain LGreat in every way. Prompt. Professional
Mike CI have gotten U-Haul’s there a couple of times and would absolutely get from there again! The customer service is amazing ! They are kind, friendly and very helpful!
Monica AIn my opinion everything it’s okay 👍
Karina GAllowed us to drop off trailer and the truck later after we unloaded. She was very cooperative.
Marty BThey were very helpful.. it was a last minute trip we need to get and she helped us and got us in and out FAST!!! Thank you
Jesus CService was excellent
Juan DMaybe make the drop off lockbox a little easier to see. Thanks!
libby pThe lady at this location was amazing. If it was not for her and the roadside lady I’d be putting up nasty reviews about uhaul.
Virginia AEverything was awesome. Love 1 Stop! The people there rock!! I'll never go anywhere else for my automotive and uhaul needs.
Christopher SVery good at her job
Chance AGreat customer service! Easy and quick.
Gabby EI made reservations for a 26' truck in Amarillo 3 weeks prior to the pick up date (the day before my lease expired on my home). Upon arrival there was no truck and the business was closed. Customer service told me, "we do this to people all the time [screw people out of reservations]." She finds me a 20' truck in a town 1.5 hours away and assures me that it is big enough for a, "large 3 bedroom HOME." Didn't work--didnt even come close. Already behind over 3 hours I had no viable options to make any other arrangements with other moving companies. My brother had to bring a personal trailer all the way from Austin. He had to replace 3 tires on the way up and pay for gas for the trip up and back. I was insultingly "given" $100 off and that barely covered the gas for my personal vehicle and uhaul from Hereford back to my home to load up. No recompense for failing to honor my original reservation. No equal recompense for making me travel to Hereford. No recompense for the misinformation about the 20' trailer. In fact, I checked the website and it says it will only fits a 2 bedroom home. This entire situation is unbelievably unprofessional and it caused me to spend an extra $600 on top of the uhaul rental and gas, which was another $1000 total. I have looked into litigation and hope your company can provide an offer in lieu of that avenue. I look forward to hearing from someone in the next 10 business days.
Jeffrey SKeep Jessica as she is one of the best customer service persons that I have ever come across. Helpful, knowledgeable, and pleasant to deal with.
David FFriendly service staff and helpful employees , definitely recommend this place .
LUIS AGreat customer service . Friendly. And do it quick ...
LILIANA VLet customers know when extras, like blankets and Dolly which we ordered would not be available.
DAVID D