Customer Reviews for One Stop Auto
(U-Haul Neighborhood Dealer)

341 reviews

490 S Schuyler Ave   Kankakee, IL 60901

(815) 932-0547

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 932-0547

490 S Schuyler Ave
Kankakee, IL 60901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Teresa Hensley H. 
Rating:
5.0

The back of the truck had to be swept out before we could start filling it. But I returned it with dog hair in the front so fair trade! Lol

Jennifer C. 
Rating:
4.0

The uhaul truck bed was not swept out. Also most of the tires on the truck and the trailer were 10 to 20 psi low

Caleb J. 
Rating:
5.0

Very nice employees

Lindsay K. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
4.0

Customer did not leave a comment.

NIKKI R. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
3.0

I would not recommend renting from UHaul because they do not respond to emails when you ask them for assistance.

Bill G. 
Rating:
5.0

Do you have an app?

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

KAY M. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

All we did was drop off the truck and the keys at this location. Parked the truck and put the keys in the Dropbox which was clearly marked.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

latoya J. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
4.0

Customer did not leave a comment.

Frederick H. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

LARRY E. 
Rating:
5.0

You guys have been just perfect the way that you are. Service is fast, friendly, and helpful with making sure everything is good before I pull away. Thank you.

Robert W. 
Rating:
5.0

The service was great the representing agent was pleasant and helped out a lot

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Ron N. 
Rating:
4.0

The unit I used was well worn and a bit rough. All equipment was functional and safe. The staff at the pick up location were exceptional in their willingness to be helpful.

Matthew Z. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

CHARLISE B. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Pamble N. 
Rating:
3.0

The trailer had wheels out of balance or something that caused it to vibrate terribly above 45 mph. It was the wort 17 hour ride of my life. Your maintenance program leaves much to be desired.

Joel E. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
4.0

Location was fine. Uhaul was not. I was quoted $252.00 for equipment rental. I was actually charged $660. I felt this was very deceitful and I wouldn't recommend uhaul to anyone after that.

SAM S. 
Rating:
4.0

Check the order and stock the appropriate supplies with the vehicle.

Laura W. 
Rating:
5.0

Friendly staff.

Timothy M. 
Rating:
3.0

Return the truck at night no one was at the job or location but it was okay dropping things off.

kimberly T. 
Rating:
5.0

Nothing

STEVE A. 
Rating:
4.0

very friendly great to talk to

RICKY T. 
Rating:
5.0

Customer did not leave a comment.

ADVANTAGE C. 
Rating:
5.0

Customer did not leave a comment.

ADVANTAGE C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Just do what your doing. Great

joseph A. 
Rating:
5.0

Put an exhaust fan in the shop, the exhaust fumes were extremely bad. I felt bad for the technician's that had to work in those conditions. I had a headache by the time I left.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

If a recent renter made comment that something was wrong with the truck, check the trucks before renting them back out.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Jamie K. 
Rating:
4.0

Customer did not leave a comment.

DEAN C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

N/A

JOYCE P. 
Rating:
5.0

I returned the trailer after hours, but the process was smooth and with no issue.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
4.0

The manager at this location was very nice!!

Sydney J. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

We had no problems. Everything was great.

peggy D. 
Rating:
5.0

Absolutely flawless experience! Thank you!

Richard B. 
Rating:
3.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

I do not blame the inside of the truck being extremely dirty on One Stop Auto. They went and got it from another dealer for me and it was late in the day and I was in a hurry.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
4.0

Quick and efficient drop off

Alan C. 
Rating:
5.0

Customer did not leave a comment.

RANDY D. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Customer did not leave a comment.

MONICA E. 
Rating:
3.0

Did not get my preferred location

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Kendahl W. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BERNICE M. 
Rating:
5.0

Customer did not leave a comment.

robin F. 
Rating:
5.0

Customer did not leave a comment.

SHERNELL C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
3.0

Everything went well, I just underestimated the gas when I returned. Which was on me, overall everything was fine. On my account it says status unknown instead of returned. Which I don't understand that, i hope it is just in a changing phase, but i think it should immediately say retrieved, returned, or something to indicate it was. I guess the survey conveys that along with e mail receipt I can't seem to open on my phone (galaxy 7), from e mail.

Aaron L. 
Rating:
5.0

Was able to use in just one delivery... excellent!!!

GAIL L. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Customer did not leave a comment.

CHIP W. 
Rating:
5.0

Customer did not leave a comment.

Teri R. 
Rating:
1.0

Chris said it wasnt paid but was paid very rude will never rent from this location again

Naomi J. 
Rating:
3.0

Customer did not leave a comment.

Carolyn B. 
Rating:
2.0

Very convenient location, and staff is helpful.

Don P. 
Rating:
5.0

Customer did not leave a comment.

Erik and Kim H. 
Rating:
4.0

Customer did not leave a comment.

Olivia H. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
4.0

Little lot to get into but personal was friendly and helpful.

David L W. 
Rating:
5.0

Customer did not leave a comment.

LYNDA M. 
Rating:
4.0

Customer did not leave a comment.

ray L. 
Rating:
5.0

I went to Kensington Storage to rent the truck, and had to pick it up at One Stop Repair shop. Why couldn't I pick it up at my storage unit?

steve E. 
Rating:
2.0

i did not get the number of pads i asked for so i expect a refund for that. I also asked to pickup my uhaul in Manteno and i had to drive to Kankakee to get this. Adding miles. I expect a refund for that as well. Please advise

michael S. 
Rating:
4.0

Customer did not leave a comment.

Bennie W. 
Rating:
5.0

Customer did not leave a comment.

Molly L. 
Rating:
5.0

My husband drive it from Illinois to Florida and said how easy it was to drive.

Julie H. 
Rating:
4.0

Customer did not leave a comment.

Leann D. 
Rating:
3.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

The guy at the auto shop in Kankakee, where I picked up the truck was very patient and helpful. I was very impressed at how the truck handled and also liked how the stickers were strategically placed to quickly inform the driver of important details. They even had free coffee!

CHAD P. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
No reviews have been submitted for this location.

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