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VENESSA C
Customer Reviews for One Stop Mail Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived after hours and the venue had been closed for 30 minutes. There were no signs as to where to put a vehicle or trailer until I called around. After I located the right place to put the trailer, the rest was easy,
RICHARD TExceptional service
Alberto RIt was dropped off after hours..
DIEGO PCustomer service and equipment were good, the only thing I had an issue with is the fact that we, as customers, have to pick up the van trailer by hand. In my opinion, UHaul dealers should provide a piece of equipment to make it easier for, us the customers, to connect the trailers to our vehicles.
Manuel GMaintain equipment for you customers. A little oil or WD-40 goes a long way on rusty handles.
STELLA DLady helping us was very helpful and nice!
Anthony REmployee did not check if trailer was properly connected which cause the trailer to unhook on my way back to dropping off. Charged 2x because she did not inspect the trailer that she was renting and had a flat tire. Took around 40 min to rent me a trailer with all the hassle
CARLOS MWas close to the where I needed to pick and drop off
Diane RExcellent customer service.
Orlando FFix the gas gauge and the engine light
Jocelyn R👍
Valentin AYoung lady at the counter had to do everything, but hitch the trailer to my truck. I had ti hitch the trailer myself... But no problem!
Julio CThe location and attendant was fine but the truck was awful. It had a huge dent in the side and someone must have hit a curb and damage the truck. It vibrated badly and would not go over 60 miles an hour. It made my trip miserable.
Michael GExcellent, speedy-fast service, no changes needed ☺️
DIANA Ncouldnt check in at end app wouldnt find my location
Ernest CU-Haul has always been an asset to me. They are very flexible and try to help you in any way possible. I rented the 15 foot truck for two days. I was not expecting any delays on my new apartment but it happened. I had to call for an extra day and they were very quick to help me. Thank you for your service and support
Norma PI don’t understand why I got charged two days when it was used under 24 hours. I put that I didn’t accept the charges and I got told someone would contact me and I haven’t heard anything.
rosa cHave more vehicles at this location for 1-way travel.
lionel mEmployee was nice and let us know about the gas.
Maritza MI went online and reserved a 15' truck to be used for one day. I was quoted a price of $29.95. I was only going to use it to go 8 miles and 8 miles back. No where did the online application say that there would be an additional RENTAL CHARGE of $59. This is outrageous and I will be spending a lot to time on social media letting all my friends know what happened to my $29.95 quote. I was not told when I picked up the truck that I would be paying $86.90. I am PISSED!
Arthur FMarissa was wonderful! I had to pay cash and she stayed late to ensure I could get my deposit back, wonderful lady!
Catherine BVery nice people sweet too
maRTHA m