I was late by an hour and fifteen minutes and charged me more than half of what i paid upfront. Called and asked if they could lower it or take the late fee away and they were not help.
Casey L.
Customer Reviews for One Stop Rent All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super location and very nice staff!
Lawrence B.Great customer service!! Professional, helpful, and definitely customer oriented. Highly recommended!!!
Michael L.Very accomdating and great to work with!
gary V.Quick, easy, and all of my questions where answered
SEAN S.Excellent customer service provided. No recommendations for improvement.
DARRIN SCOTT H.great people
James H.Be sure customer is aware of all equipment features.
FREDERICK CHESTE L.David was great when I changed my schedule and very helpful.
PETER JR S.Very helpful
Robert C.Outstanding member. Extremely helpful.
Lawrence R.They were the best
MICHAEL LEE K.Trailer had mixed tire sizes on it causing unsafe Towing. Had to deal with customer service for 5 hours to get resolved. Only had trailer for 2 of 3 days and was charged for all 3 days. Never should've had to pY for any of it
Nichole W.Great Service
JEFFERY H.great staff to work with. Highly recommend renting any equipment from this store
Edward H.Dave worked with me to make sure that I got everything that was needed for my project.
ROBERT ALLEN J.Very helpful and friendly! Will go back.
KAREN ANN T.Very helpful getting us what we needed and in the road.
ROBERT M.I went there to rent a trailer and nobody on site was authorized to rent to me. I left and went home and made a reservation for later that day and even then there was nobody authorized to rent to me. An hour after my reservation they call and say someone is on site now and to drive back yet again. Isn't there a $50 reservation guarantee for pickup time? I still was charged full price for the rental... Overall not impressed!
Jason A.Awsome custumer service
BETTY JANE S.Awesome Experience great value!
GREGORY MICHAEL L.I had a great rental. The truck was clean and I was given great instructions.
BARRY LAVERNE S.The App didn't work the way it should for returning after hrs. Had go into the web site
DONALD HERMAN L.very well done. Used the on line return and never got the paid bill so called and it all was fine, just never got the final bill, figured I did something wrong as the drop off app was so easy even I could do it. Thanks U Haul, great service
JILL LORRAINE L.Would absolutely recommend this location, the facility had been closed for the evening and the owner was on his way to a gathering he was to attend and saw me at the corner of m-30 & Saginaw road, so he went back to his facility to help me return the trailer I had rented!!! Exceptional Customer Service!!!! Highly recommend!!! Thanks Dave !!!!
Melissa A.Great service. Down to earth and very helpful
Brandon M.The location/staff were very friendly, however - we had requested the contactless pick up, but mask-less staff members approached us anyway. We then had to go inside and wait in line behind a customer not wearing a mask, to then be waited on by a mask-less employee. This same employee then drove the truck over for us making us feel the need to wear masks inside the truck as well until we could air it out.
Nathan B.Great service and equipment exceeded my expectations will absolutely use One stop rentals again
CHARLESANDREW C.Location was closed during dropoff
Sarah F.Customer service was great nice and friendly
LENETTE MEDITIA B.Great customer service!
GEORGEANDREW D.Well done,,,
THOMAS S.They are great to work with and went above and beyond. Would highly recommend One Stop Rent All!
PHILLIP JEFFERY H.When I arrived I thought I was at a junk yard. Also expecting the no contact pickup, but still had to go inside and wait in line for the keys.
Clayton S.Nothing at all. David made it easy for us to rent the trailer. Thanks
SCOTT D.Dave was great to work with. Would go back and will recommend to family and friends.
GEORGEANDREW D.Person was very friendly and accommodating
DAVID F.A proper inspection. The auto transfer was provided with a tire leak, which resulted in me delaying my trip.
Johnny N.Keep up the good work!
Josephlee G.Ideal location for picking up. Easy in and easy out
Jerri B.Great Service. Thank you David Keyser.for helping me out
Yvette D.I would absolutely rent from David again. He is great!!
Jason L.I do lots of business with David at One Stop Rent All. He does an awesome job! I will definitely do business there again. Dolores
Doloresjean P.