Customer Reviews for One Stop Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of One Stop Shop

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Horace J.
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NA

Ashley H.
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Customer did not leave a comment.

Terry W.
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have a way to rent without going inside. This is a convenience store and I had to wait in line with a bunch of people not wearing masks in a pandemic.

Corey A.
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Customer did not leave a comment.

Jennifer S.
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The One Stop Shop in Shelby NC I am very disappointed in and have filed a charge dispute with my Visa credit card. They have agreed and are filing the dispute because the store made an unauthorized charge to my account after I left their location. I never signed off on the charge. I had called One Stop Shop yesterday morning and asked the gentleman there if I could return the truck in the evening because I had a prior commitment that Sunday and couldn't get the (empty) truck back to the location any sooner. He agreed to let me return it yesterday evening with no extra charge. When I asked for his name by phone to confirm this no charge, he hung up. I used the truck for one load, one trip (under 50 miles) and it had to stay in my driveway all day until I was able to return it that evening after my 6pm appointment in Charlotte. I returned the truck at 9:30 in the same condition that I rented it for, additionally, I filled the truck up with gas FULL, over the gas limit I was given when I rented the truck, even. I confirmed with the man the no additional charge and he confirmed. I thanked him & was on my way. After I left the One Stop Shop, later that evening a pending charge showed up in my visa for an additional $62.68 for an added day, an added coverage charge and charges for additional mileage! Why?!?! Not only did he charge me an additional rental day but additional charges on mileage (??) and coverage. I am very upset and disappointed in this UHaul facility. He never got my authorization to charge my Visa credit card, I never signed off on these additional charges. He just took it upon himself to go against his word and allow me to leave his facility before charging the credit card that was on file with the UHaul facility and contract from the Old Fort location. This is dishonest business and my Visa credit card is disputing the unathuroized charges from One Stop Shop. I hope the UHaul corporate office will evaluate this vendor and consider terminating their contract with this dishonest vendor. I will never use their shop again and will make others in the community aware of their dishonest practices. Sincerely, Jennifer Serio

Maurice Q.
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Nothing

Jack D.
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Good Experience

Ronnie D.
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thank you

eric H.
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Inside box of truck had lots of dirt. Also they reported the gas gauge higher than it was. I drove truck 15 miles and put in 2.5 gal of gas, that is 6 MPG. They complained so I put in another 2 gallons of gas, that 3.3 MPG. they complained but I refused to pay more. Also staff engish was poor and hard to understand.

Vitalii C.
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Customer did not leave a comment.

Tracy J.
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The vehicle (windshield, floorboard, etc.) was not clean. I had reserved a 10-foot truck, but was told when I arrived that they only had a 15-foot truck. There is a U-Haul rental facility 5 minutes from my home. Why I was sent 20 minutes from the closest U-Haul location to get the wrong-size truck, I don't know.

Travis G.
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Keep up the good work excellent customer service

Donald R.
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Customer did not leave a comment.

Ronald R.
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Customer did not leave a comment.

Dan B.
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I tried to check in ahead of time, but it would not accept our license image. We tried to call the One Stop, but it was a little difficult with the language barrier. I did not get my 20' truck, instead I got a 26' truck! It was huge! Same price, but still it was very difficult to drive.

Rohan D.
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Should not be neighborhood U-haul dealers! They delayed my reservation by 4 hours. They did not have my truck there at the site They over charged me through their gas station store They should not be in service! Have their license revoked!

William H.
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A very busy quick mart, only the clerk working, barely had Tim to process check in. Cannot imagine trying to do a pick up here

DWAYNE D.
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Customer did not leave a comment.

Doug S.
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Customer did not leave a comment.

duane H.
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Guy was rude and gave me a crap deal when I asked if I could Get the regular weekly rate he said yes then charged me more when I left

ROGER H.
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Customer did not leave a comment.

Monica C.
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Customer did not leave a comment.

JAMES W.
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Customer did not leave a comment.

Teresa W.
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Customer did not leave a comment.

Candy L.
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

CIERRA R.
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Pick up took WAY too long. first the website was freezing and I couldn't do the truck share pick up and then The Gas Station attendant had to help customers walking in every 30 seconds. Drop off was fine.

Andrew P.
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Called to confirm pick up the day before. Was told everything was good. Arrived to find they did not have the correct truck. They did give me a larger one. At first was going to charge additional for the larger truck but in the end did not. The truck worked and the move was successful.

ANN W.
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Customer did not leave a comment.

James W.
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We left the gas tank half full just like it was when we picked it up in Durham. The attendant was telling us it had to be filled up which contradicted what we were told in Durham. Then he said it wasn't half full. I had to put $4 of gas in the truck to satisfy the attendant. He was very difficult to deal with. I should have taken a picture of the gauge in Durham to prove we were returning it as it was delivered to us. Good experience except for the return drop off.

brian G.
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Customer did not leave a comment.

Mandy M.
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Customer did not leave a comment.

Jeff D.
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Language barrier in store.

Greg K.
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Very difficult to understand the person when picking up the truck. He chose a return location that was different than the one I chose on the reservation. The return he chose was 3 hours away from my end location. Had to call and change it on my way back to my house to pack up the truck.

Robert K.
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The rental was suppose to be picked up at 6pm. Arrived at approx 7 to pick it up and the uhaul rep did not seem to have any idea what was going on. Even after providing my information and confirmation # several times he was struggling to figure out what we had ordered. He then realized that the truck we needed had not yet been returned and so he called the customer that had it. He informed us that it would be there in 15 minutes. An hour and 15 minutes later the truck arrived. The attendant then had to verify all of our information multiple times (I would have thought this could have been done while waiting.) Even thought i had done the online registration we had to provide DL# and name and phone numbers several times. The process to do the paperwork took almost 45 minutes and we answered the same questions that had been on the online check in multiple times. I believe part of the issue was the language barrier of the uhaul rep but due to the extended period of time we waited and the number of times we had to give the same information multiple times I would not rent from this location again.

Alex S.
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The guy barely knew English the equipment was missing one of the rear safety chains and couldent even connect the car trailer. The trailer was dirty had like dried sheetrock mudding but I was in a real hurry so I dident complain i just wanted to leave but you could barely understand him he sounded and act like a young kid.

Johnny B.
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Customer did not leave a comment.

GILBERT S.
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Keep up the good work...

jayme S.
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Customer did not leave a comment.

Frederick S.
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Employe wanted me to unhook trailer myself. Had to wait for person to finish with gas customers before he would come out to unhook trailer.

Jenna B.
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I spent 30 minutes on hold with no answer from the uhaul customer support phone number. My truck was changed twice without my consent which changed me from a 15' to a 26'. Why did the website let me book a one way truck at 15' if it was not available for a one way haul, which i was later informed of via uhaul customer support? Overall terrible experience. Poorly designed website and not easy to pick up the truck.

Michael B.
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The location is extremely sketchy. A face lift for the gas station would be about the best thing you could do. But from a business standpoint, seems like it gets the job done.

Daniel E.
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Could not give directions. Took ny paperwork and wouldn't give back. I only had emails to show I returned it.Then didn't tell haul he received the truck. Not a helpful person!!!!!

Carolyn W.
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These people , from India,were hard to understand. But friendly

George M.
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Customer did not leave a comment.

April W.
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April white (904)566-8194 read notes on my acct

Natasha D.
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Customer did not leave a comment.

Matthew C.
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If I had know I would have chosen a location closer to my destination

Paul B.
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Pick up location is a gas station and it had one attendant. My check in was delayed because every customer entering the store was taking care of before finishing my contract. There was no one to help me attached the trailer. The trailer did not have a jack, so I had to lift and maneuver it unto the hitch myself. Bottom-line, the service sucks.

jacob S.
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Customer did not leave a comment.

ABDUL E.
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Customer did not leave a comment.

Lester W.
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Customer did not leave a comment.

Jason O.
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Choose a different site location

Gary K.
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The guy ran my credit card through several times and said it would not go through. I gave him a different credit card and he said the same thing; After more than a hour and 1/2 he asked if I had the cash. He did not want to pay the credit card fee I believe. After paying cash we tried to hook up the trailer the lights would not work. After paying for a different set up the light finally worked. I am extremely unhappy about my experience with your operator to say the least. I was told that I would receive a $60.00 refund after dropping off the trailer. The place was closed when I returned the trailer so I put my receipt in the back like I was told by your operator/ When should I receive my refund? Gary Kitchin, 258 Captains Dr. Little River, SC 29566

Gregory M.
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Customer did not leave a comment.

William W.
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Staff was difficult to understand over the phone but friendly when finally met and checked in. Pick up work space was cluttered with jewelry display. Equipment Wiring harness had issues and needed repair.

Jason G.
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The location and personnel were excellent. My problem is with uhaul corporation. I reserved everything i needed for a one way move out of state. I was told when i checked in i would be charged $355 but when i checked in it was $396 and when i got to the location to actually pick the equipment up i was charged another $36. The car hauler i rented said my truck would fit according to their website but when i loaded my truck the back tires were less than a quarter of the way on so i had to leave my truck at the location in a rented spot. I will never use uhaul ever again and telling all friends and family to never use them!!

Eric S.
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Customer did not leave a comment.

CALVIN W.
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Customer did not leave a comment.

John M.
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This location was about 20 miles away from where I had intended to pick up the truck. This wasted some valuable time because I had a crew lined up to begin loading and they had to wait

Kirk P.
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Customer did not leave a comment.

De'Aeysia A.
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Customer did not leave a comment.

Ann N.
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Customer did not leave a comment.

CANDY A.
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Customer did not leave a comment.

jim G.
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I rented a Car Transport Trailer and it worked perfectly, 150+ mile move.. The trailer had new tire straps, good safety chains, and the attendant was very professional. He hooked up the trailer with great attention to detail and even took a picture of the final setup insuring safety. Also, they are open late, 11:00PM. I would highly recommend them.

JOHN STEWART B.
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difficulty understanding clerk--did not receive my preferred drop off location--truck reeked of smoke--awful suspension and windshield wipers

Michael B.
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Sketch as all get out of a location, vehicle was poorly maintained and brakes were questionable,

Michael C.
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the requested 20 foot truck was not available. I was charged an additional $21 for 26 ft truck that I did not need. Cargo area was not swept out. Parked in very muddy location and muddy floor boards.

Meghan A.
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Customer did not leave a comment.

robin R.
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Customer did not leave a comment.

Michael C.
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Allow use of Express Checkin on mobile app. Counter person did not seem to know that option was available. But still overall, very good experience. Nice clean truck!

Diane T.
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The people were rude. Despite filling out forms ahead of time that said checkout would be faster, I was there almost an entire hour trying to check out.

Timothy B.
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I think they need to do better on how they price there truck and how they place where they should drop off the truck and make it reasonable to drop off and pick up the truck instead of increasing price on the consumer to rail road them into a price that isn't reasonable it's forced?

Ashley R.
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Customer did not leave a comment.

Alfred M.
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I had a 5 x 8 rented, but it would not hook on my hitch, so had to take a 4 x 8. The lady at the rental pickup was demanding and was very very rude. The trailer leaked and water got on most of the goods we were moving, it was raining most of the trip the entire floor of the trailer was wet when we arrived. I informed the turn in location of the leakage and they were going to check the unit.

justin B.
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Waited hours after my pick up time.. and when they finally came they were rude.

Annie S.
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Customer did not leave a comment.

Leona B.
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Extremely poor customer service that caused a significant delay and much frustration.

Greg S.
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Truck was very old and didn't really need the 26 footer but was still a good experience

Ken K.
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Customer did not leave a comment.

Jeffrey H.
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Everything was good nothing bad to say

linda gail M.
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Customer did not leave a comment.

melvin P.
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Customer did not leave a comment.

richard P.
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Customer did not leave a comment.

Mike S.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

robert N.
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Keep doing a good job

Gregory M.
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Great customer service.

David L.
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Customer did not leave a comment.

Gregory M.
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Always wonderful dealing with these guys. Super friendly and always helpful.

michael D.
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Customer did not leave a comment.

Todd H.
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Customer did not leave a comment.

Carl M.
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Customer did not leave a comment.

Joshua C.
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Got charged twice for safe move insurance. And charged 40 dollars for an extra day, that didn't even show up on invoice. The guy didn't speak English so it's hard to get them to understand me. Horrible pick up location.

paula G.
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Picking up was over 45 min and no one to help attach it; your computer seemed not to work. Thank goodness a customer helped me put it on and could explain everything. Returning it was a breeze with an extra person there able to help take it off and park.

Raymond R.
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Customer did not leave a comment.

Lasonya F.
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Nothing good experience for it to be my 3rd time this year already...

dana R.
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Please make sure that the clerk is precise about his/her knowledge of fuel and miles. Our particular clerk got over on us for approximately 20 miles which inured additional charges. Also, see that clerk is curtious and realize that he/she doesn't have the monopoly of the rental world. Please and thank you!!

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Customer did not leave a comment.

JIM C.
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Charged for blankets that were never put in the truck

No reviews have been submitted for this location.

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