Customer Reviews for One Stop Travel Plaza
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was secretly charged extra last minute once your customer service representatives realized my fiancé was not alone late at night for our reservation pickup after making her feel extremely unsafe and very uncomfortable and frightened.I did not agree, ask, nor approve any "SafeTow5k" charge. Is it bad enough that my fiancé felt like she was going to be Raped or Kiddnapped by your customer service representatives at the One stop Plaza? When she walked in alone to purchase a new hitch since we forgot ours. The two workers that night at approximately 9:44pm persisted to ask if she was here for a reservation and then told her that she would have e to wait until they closed the store and locked up before she was allowed to hook up and take the trailer and that they would help her as soon as they close (which does not make sense if location has to be open to pick up reservations, which last reservation pickup time was 9:45pm due to them closing at 10pm. The two U-haul customer service representatives then preceded to follow her in the store very very closely and stand right next to and over her, until I walked in and they realized she was not alone, and conveniently once I was there and she was not alone that was not a problem and no mention of waiting and they checked me in and said I was good to go before they closed the store. Making my fiancé very uncomfortable, scared and unsafe, not just for her but for any other woman that might happen in here by themselves in the future or the past for all we know. in Newburg,MD So when I walked in they decided to add on a charge I did not agree with secretly? As you can see on my account my total should have been about $53 and I declined any other charge. Even as soon as i arrived to check in via the mobile app my price was the exact same that i was quited from the start for almost $53.00 but when i get inside and "interfere" with whatever or any plans they kight have had for a vulnerable single woman late at night (my fiancé at that) Now my total is $61.43? Unacceptable yes it may only be a few extra dollars to some and even most $8.00 to be exact, but it is the principal and also the point that it was added without my agreement or consent after the unacceptable conduct of "U-Haul" customer service representatives, especially to a returning U-haul customer; or any customer/ person for that matter! Worst U-haul experience i have ever usf in my entire life! And I will tell anyone who listens about this experience, the over secretly charging, and the conduct of these u-haul representatives at the One stop plaza in Newburg,MD, and hopefully at the very least it will make the next woman who might actually be alone one day think twice before going to this location, as well as have everyone else triple check all the charges with this location and ask to see exactly what they are doing on that tablet especially after you have already checked in for pickup via the mobile app. DO Better U-haul! Have better standards for who represents your company and brand, instead of just letting anyone become not only a part of the U'haul family and brand, but dictate the image that U-haul as a whole gives off. DO BETTER

Rating:

2.0

I was charged for 7 gallons of gas, that I know I did not use, the gas meter barely moved.

Rating:

3.0

It’s easy access for pick up. Seemed like I was more of an inconvenience to them, took over half hour for pick up even though paperwork was completed online prior to arrival and it seems they changed to paperwork so my drop off location wasn’t on my order

Rating:

5.0

Nothing.

Rating:

5.0

Very quick and helpful

Rating:

2.0

Uhaul guy was not there. Left with no paperwork. Unclear billing. Never got the paperwork.

Rating:

3.0

The wheel on the trolley wobbled the entire trip and was not a pleasant experience.

Rating:

5.0

Awesome

Rating:

1.0

This place charged me for 2 days, 9 gallons of gas and a $30 fuel charge for 10 miles. Thieves and liars. I used the truck for 1 day, and 10 miles, no way possible to have used 9 gallons of gas.

Rating:

1.0

I purchased a 7 to 4 way switch at another location bc I didn’t have confidence in the pick up location based on their inability to answer some questions by phone. Upon arrival, they wrote down my entire license and CC information instead of using computer. I had paid on-line and did not want the insurance, which I could not remove it. I didn’t know it at the time, but they did not properly attach the hitch and did not take photos. I did take a photo bc I didn’t have confidence. When I asked if they checked the air pressure, the guy kicked the tire and said it was good.

Rating:

3.0

They did not have all of the equipment that I needed to move with if they had the equipment I need to move with I would recommend this place

Rating:

1.0

Complete dysfunctional mess from the time I picked up unit and still continuing to be a problem. Worst experience ever.

Rating:

2.0

Pretty much it self-serving operation. Better be able to hook up yourself, I didn't have a problem others might.

Rating:

3.0

Better communication

Rating:

1.0

The attendant was absolutely no help and has poor customer service. Tried to process gauge me by adding coverage that I declined and then just told me to go out and find the trailer. He came out side pointed to it and left with no care, assistance ,or ask if I needed any help. This was my worst UHual customer service experience after 30 years of using UHual.

Rating:

5.0

U-Hall trailer transported needed supplies to North Carolina without any problems.

Rating:

4.0

The location and owner were very helpful. It was the uhaul employees that kept getting things wrong.

Rating:

1.0

When I returned the trailer I received no assistance. The person said they couldn't help because of their back. He didn't want to even come out and look at the trailer. He finally came out when I told him I wanted the packing blankets counted. It took hours before it was checked in officially in the system all the time having me concerned that if the trailer went missing it would be on me. Terrible service.

Rating:

2.0

Improper checkout, didn’t get any paperwork, had to follow up with UHaul to get straight