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KimberlyandJeff F.
Customer Reviews for Onsite Equipment & Tractor Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drivers side mirror being cracked was a huge distraction from the road.
tarra R.Actually check your trucks for mechanical safety.
Tyler P.Best in the business
Rodney J.Improve your Saturday hours. Location only open 9-noon.
Samuel J.I was sold in extra long straps for my vehicle on an auto transport. This is an unnecessary expense that I should not have had to purchase.
Klayton S.Really great person running the place
Linda S.Easy to use, friendly reception.
Jesse H.The man working was outstanding, did a great job.
David H.please have more staff available during busy times, waiting time to check in and out was about 1 hour wait.
karl K.Everything perfect. Thank you
RODOLFO M.I got a nice brand new van. The woman at the counter was friendly and very helpful when I wasn't completely sure of the automated process.
Steffen H.Great location. Had the trailer hooked up and on my way in minutes.
Mark R.The only issue with the van was it acted as if it was shifting gears when driving as though the Transmission was going out!
YVONNE L.Nothing to improve. The location has really organized and redesigned the office and product space so that it is a nice place to get UHaul service. The attendant was very helpful, and personable and made the process very enjoyable.
Thomas C.Everyone was very helpful.
Lester W.Thanks good service and friendly
Jesus Z.Nancy and her staff were professional and very friendly. I would definitely recommend renting from this location.
Larry F.The only place we rent from. Always has what we need. Always in good shape. Always friendly and courteous service.
john R.Very happy 😊
Christopher S.Everything was great with my last 3 experience
Ryan L.Escobar is an amazing lady, she was very helpful and she made sure everything is ready and perfectly clean.
AKMAL A.Fantastic experience! Love Nancy
GLENN S.Nothing. Onsite Equipment is an excellent place to rent your U-Haul. The service was friendly, they had my truck ready to go and the check out was fast and easy. Highly recommended.
Joe A.None! Service and equipment was great! We love Nancy and Dave, they're great! Very friendly people! Then, comes Leilani, upon returning our rental unit greated us well, as friendly as well! Would recommend this location over and over again!
evencio M.Excellent customer service. Professional helpful staff.
Patricia C.The young lady was super friendly and helpful especially since the drop off location I was supposed to use told me they no longer worked with Uhaul so I had to use the second location. She called her supervisor and cleared my drop off with them and boom, job completed. Overall this rental experience was great. The trailer was very easy to load and towing was a breeze.
David S.The equipment was a little sand on it but I washed it so I didn't wanna turn it in dirty. Otherwise everything was really good.
sylvia R.It was all good .
Jose R.Todo muy excelente grasias por todo
cruz A.This location has been perfect since the new couple has taken over.I love doing business with them.
Cindy S.Price was not expected. Charged hundreds more after turn in.
Timothy S.Make sure everything works before next customer. Heater did not work! Rented a cargo van, drove it 233 miles one way no heat. I do understand stuff happens, but it would have been to alittle heat driving that far. I will rent from uhaul again.
Melissa P.The counter person was very pleasant and efficient. I appreciate her great attitude and help to make my experience nice.
Sneha K.Have you used this location before they're very helpful
Greg L.Nothing, the service was excellent!
jose ortiz S.Really great customer service, thank you! We'll definitely be back.
Timothy S.I met the owner Nancy who was very pleasant with a wonderful spirit who made my next reservation & addressed any concerns that I may have had. I like doing business at this location!
YVONNE L.nothing everything was excellent Thank You
mark S.Customer service agent helped me with using a trailer. We hooked it up and checked all its functions prior to leaving. Very helpful staff!
JONATHAN E.Chris, Layloni & Adam provide Great customer service! I enjoy doing business with them and that's why I keep renting from their location once a week!! Sincerely, Pastor Yvonne Lattimore
YVONNE L.Very good service 👍
AURORA M.Very nice customer service Friendly staff
RICHARD C.Great costumer service
John A.Great service, great prices, great equipment… very happy with my experience.
BOBBY O.New ownership since the last time I rented from here. The store has been remodeled and organized. Much neater/cleaner than previously. Very quick, friendly, and easy process.
JASON N.Excellent & Professional help
RONALD C.The gentleman who helped me was very efficient, both at pick up and drop off. Well organized.
JACK S.I like the location at west market street in salinas. In new ownership location appearance is clean and professional. Can't remember the name of young lady. She was courteous and professional .
PANKAJ P.The employee was awesome very attentive to help you
DENNIS F.