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WILLIAM M
Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The size of the lot is small. The lady I have dealt with several times is very efficient and nice.
KATHLEEN MThank you for allowing me to drive a newer updated UHAUL. Owner lady there is friendly and professional. Will keep using their services as long as I live in Salinas.Thank you!
JOSEPH AArrived at a peak time, no one was there. I waited an hour and called multiple times. Ended up turning in my rental on the uhaul site instead and called the location I picked the rental up to make sure it was ok. After concluding the drop off another customer arrived to do the same thing and I assume dropped off their rental the same way. Would not recommend this location for future rentals.
CHRISTOPHER WI can't say enough about this location. If they don't have what I'm looking for, they take the time to research and locate what I need. The staff is super friendly and knowledgeable. Two thumbs up!! I nominate Nancy for your next spokesperson. Go Nancy.👍👍
DAVID MVery friendly personal
DALE CEasy pick up and drop off. Great doing business with U-Haul.
MONICA COnly issue that was extremely frustrating was from traffic control. Very last minute and had to pick up 26' and auto transport from 2 different locations. Also, stating there was not trucks available only to find out, they had a truck available. Owner reached out. Once items were rented both units had to be delivered to different locations. I had to call and confirm I could drop off at the same location. Better communication for available units.
CHRISTIAN OVery nice and friendly
MARSHALL MNancy and her staff are friendly and helpful every time!
LAWRENCE LI was supposed to be set up for early pick up but they failed to set it up. After spending 59 min on hold with costumer service I hung up and waited until they opened at 9:00. When I showed up they saw that they had failed no apology and tried to give me a truck that had been crashed the day before. Left front signal, headlight and grill was broken. I ended up 2 hours late to my appointment and was not able to complete my transaction in full. Very disappointing!!
KENNETH CGreat service
JORGE ROwner was helpful. All information in the system was not available to him, so he had to re-enter. Check out was easy. Check in was automated. Small store.
PHILIP MExpert service and equipment. Welcoming
Richard CGreat service, communication and attention.
DAVID BAmazing
TINA MGreat service and equipment was clean and ready.
DAVID WWhat a wonderful person helped me smiling all the time very polite patient and above all very professional thank you for having people like that.
MIGUEL RI don't believe any improvement is needed at the W. Market location. I have been doing business with Nancy for over 5 years. She is very pleasant to work with. Everyone there is friendly, polite, and professional. I recommend this location every time I am asked. In my opinion, this is a model location that represents the U-haul experience. Scott Murphy
DAVID MEverything was great
ADAM OHaul has always been available with a vehicle when in need. But calling to speak with someone to get assistance takes forever to get a person to help.
JESSA SEverything just right?, great customer service.
JOSE MI was in and out in 10 minutes. Friendly staff.
CHRISTOPHER KI have always had a good experience at this location. Nancy, the owner was very helpful, knowledgeable and courteous. Overall a very pleasant transaction.
ANDREW CThis location was great. Clean, organized, and overall great facility. I did however have a problem with the rental app during check out but the staff resolved it quickly. I also had problems with the app during check in but it really wasn’t too much of an issue to drop off rental.
DENNIS GEverything was 100%! Great customer service.
RANDALL AThis is my goto cargo van rental location. They are always friendly and down-to-earth. Transactions are always fast. I've used this location at least 6 or more times. Highly recommend.
KEVIN HWent to a different location on Abbott st but for some reason it didn't go through so I cancelled that request. I really needed that truck or van and this location was the only location that allowed me to rent the vehicle when I needed the most. Really good location for u haul. Five Stars
Juanjose BExcellent staff and work
Steven RI really like the 24hr u haul experience with the app. Super easy and cheap for the amount of help the truck brings. Driving a big truck is weird at first but you will get the hang of it quick. Also you can't see directly behind you but the way they set up the mirrors makes it easy to really see what's around you.
Juanjose BKeep up the good service.
RICARDO ABest location Salinas
HECTOR CNancy and her family are wonderful! Everything is perfect every time with the rentals and friendly service!
LAWRENCE LVery good service
BAKUL PEverything went well. Customer service was excellent. Thank you.
RUBEN MNo good customer service, poor communication on the contract!
OSCAR GEverything was perfect. The people were very nice and very informational.
JESSICA SNo personnel at 3pm on a Saturday. Did mobile phone drop which was aesy.
MICHAEL HNancy and her family are always friendly and helpful!
LAWRENCE LCustomer service was great at the pick-up location in Salinas to the drop off at the. Blackstone drop off. We had a new truck; driving it was easy and trip went smoothly. Thank you for your help at both locations. J. Cook
JENNIE CSolo dar más explicaciones a los clientes, antes que los clientes recojan el equipo. Pero todo fue excelente, y el servicio 👌👌👌👌
ROSALINA RNancy was very kind & courteous even though she was extremely busy. Props to her
JULIA AThis is the best U-Haul location I've used. The excellent service and efficient operations (having equipment ready for hookup when the pickup is scheduled) is a great help for customers. Thanks!!!
MARK RIm getting ripped off $75 for something i didn't do wishing id get my money back
Samantha FNancy and her staff do a wonderful job of always meeting our rental needs!
LAWRENCE LWill use it again soon.
BAOLIN CCheck the tire pressure on trailer was low but overall Nancy was fantastic. Great customer I will always go there when I need to rent a truck or trailer 😊👍
Engracio SCustomer service was excellent. Thank you!
KEVIN AUhaul on W market st in Salinas, CA has the best customer service and the trucks are super clean and the process is easy and fast I highly recommend this branch
JOEL RNancy was terrific — very friendly, helpful, efficient, and knowledgeable.
CHARLES SThe manager/owner is very friendly. I made my reservation online. I picked up my vehicle in less than 5 minutes and was driving off right away. Very efficient.
Roman GGreat experience!! Trailer was all ready to go when I got there and they even hooked it up for me.. Owner was super nice. Will rent again from this location. Can't do much better than they did.
MICHAEL GBest help with Nancy. Very professional, and helpful.
MITCH L