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ROSEMARY D
Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
friendly and good customer service
ALVIN LSee above comments.
SARAH WThe U haul EE was outstanding. At this Market St. Salinas location.
MATT WYou did good
GREGORY Dthe pictures were tsken too msby yimes dufficult
ANGEL DKeep on doing a great job. Thanks.
ROGER TWe have rented an U-haul three times. Each time we have rented from a different location in Salinas. This location was recommended to us from a friend. We did find the person at this location to be the most accommodating. We will use this location again.
JANET SThe woman that rented me the vehicle, Nancy I think, was outstanding. I picked up the vehicle with 161,717 and returned the vehicle with 161,734 driven 17 miles over 2 days.. I was told that I could add 2 gallons or pay a $20 fuel charge just a random guess at best. In addition the fellow that checked me in accused me of crashing into another vehicle on the lot. I denied the charge and explained that the brakes were very mushy, not well maintained, and that I'm not sure what he had heard, as I hit nothing. Not great service.
ROBERT CThe lady behind the counter was sweet and did a great job
RICHARD HAbsolutely nothing best customer service I’ve ever had at a U-Haul dealer. Five star recommendation!
DENNIS ENancy was very kind and professional I would definitely return and also send other clients. Thank you
LESLIE RI had a great experience with U-Haul! The whole process was super fast and easy, from picking up the truck to dropping it off. Everything went smoothly and stress-free. I’ll definitely recommend this U-Haul location to friends and family; it made moving so much easier!
JOSE PStaff was great. Found me a truck last minute that I had 3 days longer than was expected. They didn’t have an issue. Maybe $350
CLINT AGreat service
THERESA TVery accommodating on the return. Took care of all paperwork quickly and efficiently. I Would definitely recommend them for future rentals. Very convenient location.
STEVEN TGot a call a day before pick up to tell me they didn’t have a truck
AARON WYou changed me two times on the U-Haul on two different days and only had it on one day don’t understand that but other than that it was great thank you so very much
Cynthia FAmazing management running this place
JAIME DThe location was easy to find, vehicles parked right out front to help identify location. Clean interior and exterior of property. Super friendly and helpful. Great rates Thank you!
kATY CGood service.
IVAN LVery professional and speedy service!
Ismael AKeep on doing what you’re doing I was having a bad day and Nancy just made it better .!
JOSE AIt was easy to book my rental online, and it was ready when I arrived at the appointed time. I was able to purchase a needed tow plug adapter onsite. The staff was friendly and helpful, and the return went smoothly.
ERIC SGreat customer service!! Thank you!
William MNancy was very polite and helpful.
VIRGINIA PPleased with the service - personnel on site were helpful & friendly - have rented there in past & would do so again - thank you
SANDRA TVery friendly and knowledgeable staff great place to rent equipment
CHARLES SNancy is the best, Never have i had a negative experience at this location equipment is clean, and available when I arrived, other dealers could learn from HER EXAMPLE OF CUSTOMER SERVICE. Ive been using this location for over 10 years, my business requires addition equipment to service my clients. smart way to keep overall expenses.
JOHN VExcellent experience! The staff at both Salinas locations was helpful! A lightweight smaller trailer would be nice. I had an 800 pound trailer for a 300 pound item.
JEFFREY NVery helpful
Michael SFriendly, helpful and fast service! Thanks for everything
DAVID RI was charged $35 for cleaning due to the presence of a couple of snails and some bugs that I somehow missed after sweeping the box truck front to rear. I’m feeling that this was more about personal phobias than an actual lack of cleanliness. I’ll not return to this location and will shop alternatives in the future.
CHARLES SThe size of the lot is small. The lady I have dealt with several times is very efficient and nice.
KATHLEEN MThank you for allowing me to drive a newer updated UHAUL. Owner lady there is friendly and professional. Will keep using their services as long as I live in Salinas.Thank you!
JOSEPH AArrived at a peak time, no one was there. I waited an hour and called multiple times. Ended up turning in my rental on the uhaul site instead and called the location I picked the rental up to make sure it was ok. After concluding the drop off another customer arrived to do the same thing and I assume dropped off their rental the same way. Would not recommend this location for future rentals.
CHRISTOPHER WI can't say enough about this location. If they don't have what I'm looking for, they take the time to research and locate what I need. The staff is super friendly and knowledgeable. Two thumbs up!! I nominate Nancy for your next spokesperson. Go Nancy.👍👍
DAVID MVery friendly personal
DALE CEasy pick up and drop off. Great doing business with U-Haul.
MONICA COnly issue that was extremely frustrating was from traffic control. Very last minute and had to pick up 26' and auto transport from 2 different locations. Also, stating there was not trucks available only to find out, they had a truck available. Owner reached out. Once items were rented both units had to be delivered to different locations. I had to call and confirm I could drop off at the same location. Better communication for available units.
CHRISTIAN OVery nice and friendly
MARSHALL MNancy and her staff are friendly and helpful every time!
LAWRENCE LI was supposed to be set up for early pick up but they failed to set it up. After spending 59 min on hold with costumer service I hung up and waited until they opened at 9:00. When I showed up they saw that they had failed no apology and tried to give me a truck that had been crashed the day before. Left front signal, headlight and grill was broken. I ended up 2 hours late to my appointment and was not able to complete my transaction in full. Very disappointing!!
KENNETH CGreat service
JORGE ROwner was helpful. All information in the system was not available to him, so he had to re-enter. Check out was easy. Check in was automated. Small store.
PHILIP MExpert service and equipment. Welcoming
Richard CGreat service, communication and attention.
DAVID BAmazing
TINA MGreat service and equipment was clean and ready.
DAVID WWhat a wonderful person helped me smiling all the time very polite patient and above all very professional thank you for having people like that.
MIGUEL RI don't believe any improvement is needed at the W. Market location. I have been doing business with Nancy for over 5 years. She is very pleasant to work with. Everyone there is friendly, polite, and professional. I recommend this location every time I am asked. In my opinion, this is a model location that represents the U-haul experience. Scott Murphy
DAVID MEverything was great
ADAM OHaul has always been available with a vehicle when in need. But calling to speak with someone to get assistance takes forever to get a person to help.
JESSA S