Customer service was excellent. Thank you!
KEVIN A
Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul on W market st in Salinas, CA has the best customer service and the trucks are super clean and the process is easy and fast I highly recommend this branch
JOEL RNancy was terrific — very friendly, helpful, efficient, and knowledgeable.
CHARLES SThe manager/owner is very friendly. I made my reservation online. I picked up my vehicle in less than 5 minutes and was driving off right away. Very efficient.
Roman GGreat experience!! Trailer was all ready to go when I got there and they even hooked it up for me.. Owner was super nice. Will rent again from this location. Can't do much better than they did.
MICHAEL GBest help with Nancy. Very professional, and helpful.
MITCH LThe customer service gentlemen answered all our questions, was attentive, and made the process smooth. No negative feedback.
angelica sEasy to find n Downtown
Laurie HI had a little bit of trouble with the App
ELIZABETH MQuick, friendly, easy
Regina BGood experience
Socorro Vnone
TYLER KFast friendly service.
JOSE CM
Jose MFriendly and quick, these small franchises are the best
Michael DEverything went smoothly process was fast good customer service
DANIEL CFast, friendly, and knowledgeable service. They also helped a customer at the wrong U-Haul location (and apparently pretty late for pickup at the correct location) by calling the correct office to make sure the equipment reserved was still available. Thanks!!!
Mark RI did not appreciate having to drive 1 hour (round trip) to pick up 6 x 12 trailer. I feel that I either should have been compensated for the trouble or Uhaul should do a better. I have been traveling with Uhaul for over 8 years and never have they offered a discount
RODNEY SI was very disappointed to get a text and email with a location pick up change just the day before I was to pick up. I had picked a specific location due to it's proximity to my son's apartment. The change in pick up added 1.5 hours to our day.
CHRISTINA FThey gave excellent customer service I was very happy and I would recommend your company to all my friends and family.
HENRIETTA NDO NOT USE THIS LOCATION!!!! Staff is useless and rude and buries equipment delaying the process by over 30 minutes. DO NOT USE THIS LOCATION utter waste of time and service is terrible. Should be removed from uhauls franchise list.
MATTHEW SIf the next customer or customers get the service we were given, there is nothing that needs to be changed.
MONTE MThey tried to charge an extra day when the truck was turned in on time.
Denise H2 thumbs up
RICARDO MGreat service.
Edward SOnly issue is that we requested a hand dolly and when staff went to pick up the van there was not one and then we were contacted that we had ordered one and did not return it. Plese have this fixed.
Katrina MI made my reservation at Monterey Del Monte. Guaranteed. I was told 3 days before pickup that the truck was in the shop and they needed to change the pickup to Salinas. I found out the truck was in fact never there. Very disappointed in the way this was handled. Salinas however was great.
RICKY BGreat rental experience. Convenient location, well organized for easy pick up and drop off. Highly recommend.
DANNY NTrailer worked great but tie down on drivers side was sticking when trying to undo it and there was a reflective safety tape missing on the passenger side fender. The customer service was great !
DAVID SAllow people to reserve trailers at the location they freaking selected online instead of forcing them to go way out of their way you stupid jerks!!! And your reservation person needs to return phone calls. And please fire the rude stinky twat that left me that rude reservation confirmation.
RUTH HAbsolutely helpful. Learned that the location nearest us was closed for remodel so had to drive 15 miles to return. Not this location's fault. They were helpful and pleasant.
GLENN HNothing much to improve or add, Service was fast and friendly. 10 out of 10.
DAVID RYou guys are the best Thank you
JOSE AThe staff was amazing. Even let me checkout my truck a couple minutes before they were actually open. The ladies were courteous, knowledgeable, and amazing! Return process was also a breeze.
Joshua GFriendly, professional team at this site. I'm going to make this my preferred site...thanks!
IVORY RThe woman who checked me out was very friendly and accommodating.
JAMES JThe truck was clean and new. It did NOT come with a lock for the door. I was told locks are only for in-town use and that didn’t make sense. I had to purchase a $20 lock. I ordered 12 moving pads and supposedly they were out. The lady working there sent us to another location. They weren’t even open. We called back and after the back and forth phone calls, 12 pads miraculously showed up and the original location. I would not recommend that store because of the lack of professionalism.
JOE MThe trailer right window is broken and lose. When you excelerate above 60 mph it you can hear metal grinding.
DOROTHY CZack helped me out and was great. Had all the answers to mybquestions
RICHARD BWe always have a great experience, the employees are nice and efficient. Trucks always clean.
ADAM OYesss
Manuel JEverything went fine and the employee was very helpful.
RUTH HNo improvement needed.
ROBERT GBest location. Excellent service and trucks are always super clean
HECTOR CGreat Customer Services Made easy to get in and out and for the Return.
REFUGIO ANo problem with staff or facilities. More upset U-Haul wouldn't let me drop off at Del Monte in Monterey. Had to drive 20+ miles to and from my place to drop off. Would love a mileage refund for repositioning your trailer....
CHRISTOPHER BExcellent location on all levels
Robert ANothing. Service is amazing!
Thomas ANothing - reservation was easy to make - trailer was size I needed - agent was so very helpful & efficient when I picked up & when I returned
Lea TThe owner have upgraded the facility and are very helpful in the process of renting a trailer.
TERRY VGreat and friendly
CHRISTOPHER JGreat customer care!
DAVE B