Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)

826 reviews

205 W Market St   Salinas, CA 93901

(831) 753-2036

Office Hours

  • Monday - Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm

Services at this Location:

Contact Us

(831) 753-2036

205 W Market St
Salinas, CA 93901

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service was excellent. Thank you!

KEVIN A 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Uhaul on W market st in Salinas, CA has the best customer service and the trucks are super clean and the process is easy and fast I highly recommend this branch

JOEL R 
Rating:
5.0

Nancy was terrific — very friendly, helpful, efficient, and knowledgeable.

CHARLES S 
Rating:
5.0

Customer did not leave a comment.

LEEANN R 
Rating:
5.0

The manager/owner is very friendly. I made my reservation online. I picked up my vehicle in less than 5 minutes and was driving off right away. Very efficient.

Roman G 
Rating:
5.0

Great experience!! Trailer was all ready to go when I got there and they even hooked it up for me.. Owner was super nice. Will rent again from this location. Can't do much better than they did.

MICHAEL G 
Rating:
5.0

Best help with Nancy. Very professional, and helpful.

MITCH L 
Rating:
5.0

Customer did not leave a comment.

OSCAR L 
Rating:
3.0

Customer did not leave a comment.

JOAN S 
Rating:
5.0

The customer service gentlemen answered all our questions, was attentive, and made the process smooth. No negative feedback.

angelica s 
Rating:
4.0

Easy to find n Downtown

Laurie H 
Rating:
4.0

I had a little bit of trouble with the App

ELIZABETH M 
Rating:
5.0

Customer did not leave a comment.

AUGUSTINE G 
Rating:
5.0

Quick, friendly, easy

Regina B 
Rating:
5.0

Customer did not leave a comment.

MARY R 
Rating:
5.0

Good experience

Socorro V 
Rating:
4.0

none

TYLER K 
Rating:
5.0

Fast friendly service.

JOSE C 
Rating:
5.0

Customer did not leave a comment.

JESSE M 
Rating:
5.0

Customer did not leave a comment.

LEXI G 
Rating:
5.0

M

Jose M 
Rating:
5.0

Friendly and quick, these small franchises are the best

Michael D 
Rating:
5.0

Everything went smoothly process was fast good customer service

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Dorothy R 
Rating:
5.0

Fast, friendly, and knowledgeable service. They also helped a customer at the wrong U-Haul location (and apparently pretty late for pickup at the correct location) by calling the correct office to make sure the equipment reserved was still available. Thanks!!!

Mark R 
Rating:
5.0

I did not appreciate having to drive 1 hour (round trip) to pick up 6 x 12 trailer. I feel that I either should have been compensated for the trouble or Uhaul should do a better. I have been traveling with Uhaul for over 8 years and never have they offered a discount

RODNEY S 
Rating:
5.0

Customer did not leave a comment.

KENNETH E 
Rating:
5.0

Customer did not leave a comment.

Veronica R 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

DESTINY J 
Rating:
4.0

I was very disappointed to get a text and email with a location pick up change just the day before I was to pick up. I had picked a specific location due to it's proximity to my son's apartment. The change in pick up added 1.5 hours to our day.

CHRISTINA F 
Rating:
5.0

They gave excellent customer service I was very happy and I would recommend your company to all my friends and family.

HENRIETTA N 
Rating:
5.0

Customer did not leave a comment.

Nassir A 
Rating:
1.0

DO NOT USE THIS LOCATION!!!! Staff is useless and rude and buries equipment delaying the process by over 30 minutes. DO NOT USE THIS LOCATION utter waste of time and service is terrible. Should be removed from uhauls franchise list.

MATTHEW S 
Rating:
5.0

If the next customer or customers get the service we were given, there is nothing that needs to be changed.

MONTE M 
Rating:
3.0

They tried to charge an extra day when the truck was turned in on time.

Denise H 
Rating:
5.0

2 thumbs up

RICARDO M 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN G 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Great service.

Edward S 
Rating:
4.0

Customer did not leave a comment.

SARA M 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S 
Rating:
4.0

Only issue is that we requested a hand dolly and when staff went to pick up the van there was not one and then we were contacted that we had ordered one and did not return it. Plese have this fixed.

Katrina M 
Rating:
5.0

I made my reservation at Monterey Del Monte. Guaranteed. I was told 3 days before pickup that the truck was in the shop and they needed to change the pickup to Salinas. I found out the truck was in fact never there. Very disappointed in the way this was handled. Salinas however was great.

RICKY B 
Rating:
5.0

Great rental experience. Convenient location, well organized for easy pick up and drop off. Highly recommend.

DANNY N 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

JOSE H 
Rating:
5.0

Customer did not leave a comment.

VANESSA B 
Rating:
4.0

Trailer worked great but tie down on drivers side was sticking when trying to undo it and there was a reflective safety tape missing on the passenger side fender. The customer service was great !

DAVID S 
Rating:
1.0

Allow people to reserve trailers at the location they freaking selected online instead of forcing them to go way out of their way you stupid jerks!!! And your reservation person needs to return phone calls. And please fire the rude stinky twat that left me that rude reservation confirmation.

RUTH H 
Rating:
5.0

Absolutely helpful. Learned that the location nearest us was closed for remodel so had to drive 15 miles to return. Not this location's fault. They were helpful and pleasant.

GLENN H 
Rating:
5.0

Customer did not leave a comment.

SCOTT R 
Rating:
5.0

Nothing much to improve or add, Service was fast and friendly. 10 out of 10.

DAVID R 
Rating:
5.0

You guys are the best Thank you

JOSE A 
Rating:
4.0

Customer did not leave a comment.

JASON V 
Rating:
5.0

The staff was amazing. Even let me checkout my truck a couple minutes before they were actually open. The ladies were courteous, knowledgeable, and amazing! Return process was also a breeze.

Joshua G 
Rating:
5.0

Friendly, professional team at this site. I'm going to make this my preferred site...thanks!

IVORY R 
Rating:
5.0

Customer did not leave a comment.

DARIO C 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J 
Rating:
5.0

Customer did not leave a comment.

SHERRI D 
Rating:
5.0

Customer did not leave a comment.

MARK E 
Rating:
4.0

The woman who checked me out was very friendly and accommodating.

JAMES J 
Rating:
3.0

The truck was clean and new. It did NOT come with a lock for the door. I was told locks are only for in-town use and that didn’t make sense. I had to purchase a $20 lock. I ordered 12 moving pads and supposedly they were out. The lady working there sent us to another location. They weren’t even open. We called back and after the back and forth phone calls, 12 pads miraculously showed up and the original location. I would not recommend that store because of the lack of professionalism.

JOE M 
Rating:
5.0

The trailer right window is broken and lose. When you excelerate above 60 mph it you can hear metal grinding.

DOROTHY C 
Rating:
5.0

Zack helped me out and was great. Had all the answers to mybquestions

RICHARD B 
Rating:
5.0

We always have a great experience, the employees are nice and efficient. Trucks always clean.

ADAM O 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S 
Rating:
5.0

Yesss

Manuel J 
Rating:
5.0

Everything went fine and the employee was very helpful.

RUTH H 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

andres o 
Rating:
2.0

Customer did not leave a comment.

MARK V 
Rating:
5.0

No improvement needed.

ROBERT G 
Rating:
5.0

Best location. Excellent service and trucks are always super clean

HECTOR C 
Rating:
5.0

Great Customer Services Made easy to get in and out and for the Return.

REFUGIO A 
Rating:
5.0

No problem with staff or facilities. More upset U-Haul wouldn't let me drop off at Del Monte in Monterey. Had to drive 20+ miles to and from my place to drop off. Would love a mileage refund for repositioning your trailer....

CHRISTOPHER B 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN I 
Rating:
4.0

Customer did not leave a comment.

David Z 
Rating:
5.0

Excellent location on all levels

Robert A 
Rating:
5.0

Customer did not leave a comment.

ALFREDO A 
Rating:
5.0

Customer did not leave a comment.

VICTOR M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E 
Rating:
3.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

LESLIE R 
Rating:
5.0

Nothing. Service is amazing!

Thomas A 
Rating:
5.0

Customer did not leave a comment.

SINDY E 
Rating:
4.0

Nothing - reservation was easy to make - trailer was size I needed - agent was so very helpful & efficient when I picked up & when I returned

Lea T 
Rating:
5.0

The owner have upgraded the facility and are very helpful in the process of renting a trailer.

TERRY V 
Rating:
5.0

Customer did not leave a comment.

BOBBIE Y 
Rating:
3.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

Jeannette B 
Rating:
5.0

Customer did not leave a comment.

RAMIRO S 
Rating:
5.0

Great and friendly

CHRISTOPHER J 
Rating:
5.0

Customer did not leave a comment.

NATHAN W 
Rating:
3.0

Customer did not leave a comment.

JOEL H 
Rating:
5.0

Customer did not leave a comment.

DENISE F 
Rating:
5.0

Great customer care!

DAVE B 
No reviews have been submitted for this location.

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