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Alan F
Customer Reviews for Ony Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was convenient and the staff was helpful, however there was confusion caused when the U-haul system could not find a drop-off location at my destination even though there are several in the town I was destined for. I was given a phone number to call when I arrived at my drop-off town, but then as I was traveling I received several text messages one of which gave me an assigned drop-off location, one which I would not have chosen had I been given the opportunity since there are at least 2 other locations closer to me. This as well as texts requesting me to be specific about when I would drop off the trailer I had rented. This was frustrating since I had been required to rent the trailer for 5 days when I only needed it for 2 days. These text messages all required me to download the U-haul app and gave me no other options for contacting anyone or giving me opportunity to give the requested information. To improve for the next customer, let the customer choose the length of rental and the drop-off location, and give us contact phone numbers or a website to use instead of requiring us to download another app especially one that will not be used often enough to make it worth while to have on our phones.
SHAWNIA MWe had problems wth our wiring so we had to keep rescheduling. The guys at Ony Hardware were very accomodating with our rescheduling.
ROBERT HNothing. First class service!
MARK EVery good customer service and support & the rental went well. I would recommend in future and return business as well.
RICHARD GNothing, customer service was polite and professional! I will definitely use this location again and will recommend other to do so as well.
JONATHAN JThe service provider was very helpful and courteous. No problems, everything went very smoothly. Will certainly use this location again.
Todd WThe owner was very helpful and informative. He made sure we were all hooked up and understood the specific trailer equipment. Absolutely pleasant experience. Will recommend
Jason AAlmost 100$ in hidden fees
MARK M