Customer Reviews for Ooltewah Mini Storage
(U-Haul Neighborhood Dealer)

208 reviews

9322 Lumber Ln   Ooltewah, TN 37363

(423) 238-1465

Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 238-1465

9322 Lumber Ln
Ooltewah, TN 37363

Services at this Location:

Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Tina L.  |  Overall Experience 
Rating:
5.0

Very clean. Staff was very helpful and always nice.

Pat C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Consistently friendly and looking out for their clients. Service above and beyond what I expected.

Lyndel D.  |  Overall Experience 
Rating:
5.0

Very happy with management and my storage

Deborah R.  |  Overall Experience 
Rating:
5.0

Excellent experience

JAMES L. 
Rating:
5.0

Very helpful staff, always professional and polite. I have rented multiple units from this facility on various occasions and they have always been accommodating and helpful. I highly recommend this facility.

Mike B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Wonderful experience and always is So !!

ROBERT G. 
Rating:
5.0

Thank you for all your. Help. I will tell my friends about this. Facility. I had 2 units and never had a. Problem. with the year that was there. If i ever need another unit or. Two. Ooltewah Mini. Storage. is the. Place. For. Me Thanks. Clyde B Davis. Sr. 12 -30-20

Clyde B. D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
4.0

Make sure the trucks are extra clean. Office was closed due to contamination from COVID. A staff member tested positive. Utilize the 24/7 pickup so there is no in-person contact.

Jeffry N. 
Rating:
5.0

Excellent

Sherry S.  |  Overall Experience 
Rating:
5.0

Awesome staff!! Will use this location again! Kerry made things so easy.

KERRY A. 
Rating:
4.0

The cab needs a deep cleaning or a really good wipe down and the U-Haul deodorizer put in there. The floors weren't swept out. The cab air filter needs to be changed. When you turn on the vent or AC, it smells of really bad body odor.

Jeffry N. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

Kerry is awesome she is friendly and welcoming! We will be using this location from now on.

BOBBI B. 
Rating:
4.0

Customer did not leave a comment.

Jeffry N. 
Rating:
4.0

The windshield wipers are old and need to be replaced. They didn't keep the windshield clean and clear to see when it rains. Other than that the truck was in good shape.

Jeffry N. 
Rating:
5.0

Thank you U-Haul.. I was in contact with Jerri on Hunter Road and she did not have a small truck available and recommended Karry in Ooltewah. She was very helpful and kind to do so.. Karry was excellent...she was such a blessing to help me. She knows her business and was very helpful and kind to help me with my needs. You are very blessed to have a caring person that does a great job. Thank you Karry!!!!

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

Ricky R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Sheryl K. 
Rating:
5.0

The agent was extremely nice.

Debra B. 
Rating:
5.0

I can't think of anything. It went as well as it could have. Karrie was great to work with!

Thea W. 
Rating:
5.0

Excellent customer service Kerry is awesome

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Probably the easiest, most convenient & fastest rental & return that I have ever done. The lady that helped me was especially friendly and helpful, anticipating my needs and offering solutions and guidance. Great service! Thank you! David

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Deanna A. 
Rating:
3.0

I had problems with the 24/7 pick up. It took about an hour to finally get access to the truck key. It was not the fault of the location. They had been most helpful to get me extra blankets and make sure the truck was conveniently parked for pick up. It was just that I had problems with getting on my U-Haul account on my phone and going through all the steps to pick up the truck on my phone. I appreciate the fact that you make this available, I will be better prepared next time.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

The experience of renting a U-Haul for the very time. It was funny Miss Carrie had got her keys back from her son where she could get into the office. Its a day that I would not forget she is a very good lady. liked her personality everything it was awesome and I would recommend anybody going there she is very good

katherine F. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Nothing, just keep doing what you have been doing, provide excellent customer service and dependable product!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Sheryl K. 
Rating:
5.0

Kerry was amazing!!!! Highly recommend this location to anyone!

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

chas T. 
Rating:
5.0

Everything went great, keep up the outstanding work you are doing at this location.

DAVID V. 
Rating:
5.0

Great service

jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Royce L. 
Rating:
5.0

Customer did not leave a comment.

Cody G. 
Rating:
5.0

Customer did not leave a comment.

Harvey C. 
Rating:
5.0

Very fast efficient service. Truck was in good condition.

Kevin H. 
Rating:
4.0

Everything was great!!

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Wendy E. 
Rating:
5.0

This is the second time I have rented from this location. The also have storage units that I rented. The staff is friendly, helpful and go the extra mile even having boxes, appliance dollies, and all your moving needs at one location! They are my go to for moving! Chuck

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

roy F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Very friendly and helpful!! We have such a mess w trying to move out of state and are so thankful for how they worked w us!!

Jacob N.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Anthony W. 
Rating:
4.0

Another great example of customer service.

Alvin R. 
Rating:
4.0

Great customer service

Stefanie M.  |  Reservation 
Rating:
4.0

Great customer service

Stefanie M.  |  Reservation 
Rating:
5.0

Thanks Kerri!

Cammrie M. 
Rating:
4.0

Customer did not leave a comment.

Marvin H. 
Rating:
5.0

Friendly. Clean, Hassle free

Gabriela D. 
Rating:
5.0

We are still going through boxes at our apartment to before moving into storage.

Lisa V.  |  Reservation 
Rating:
4.0

Nothing that I can see

joesph P. 
Rating:
4.0

Customer did not leave a comment.

Marvin H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The customer service was excellent. I would recommend this location.

Ruthie B. 
Rating:
5.0

Customer did not leave a comment.

Vince L. 
Rating:
1.0

Your employee was backing up a UHAUL truck and hit my vehicle - blamed me for the accident, and never apologized.

Ron S. 
Rating:
5.0

Miss sherry is super nice and knowledgeable!!

Heide G. 
Rating:
5.0

Customer did not leave a comment.

donna H. 
Rating:
5.0

The customer service was very good.

Janie H.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Randall D. 
Rating:
5.0

Excellent staff worked very well and made it easy...Kerry was very friendly and professional

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Very friendly. They really helped us out and went out of their way.

JACQUELINE C.  |  Overall Experience 
Rating:
5.0

Excellent customer service by Kerry.

GABERIEL P. 
Rating:
5.0

Customer did not leave a comment.

Alisha P. 
Rating:
5.0

Great people to work with!! Truck had mud all over it. Needed to be washed before it was rented out. Other than that great experience.

James S. 
Rating:
5.0

It was fast and easy and the lady was very helpful!! I can't think of a thing to make it better!!

Richard B. 
Rating:
4.0

Not the issue of this location but the 24/7 online experience is poor at best and the customer service team via the contact me is uninformed.

Leonard F. 
Rating:
5.0

Great place to rent. Friendly, professional

Greg R. 
Rating:
5.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Very friendly staff, parking is a little tight but not bad. I?ll recommend.

PETER D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Helpful staff

ATTILA B. 
Rating:
4.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Kerry did a wonderful job

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

These ladies were amazing, friendly and kind. Carrie and Brandy are very professional. Great communicators

claude D. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Great Customer service at this location!

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Personnel were very easy to work with and kind.

DANIELLE D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

Location is far from ideal. Trucks were bunched together. Office was clean and organized, but was on an incline—not good for the mobility challenged.

Paula B. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Dorothy G. 
Rating:
3.0

I have no idea why this location is listed. Again, UHaul has confused my location information - and that is exactly why I wanted to fill out a customer survey....to make it known that I spent WAAAY too many hours yesterday trying to figure out how someone could have given me a reservation to a place that was closed.

Laura T. 
Rating:
2.0

Really not a good location. Probably wouldn't have found it without GPS. Probably the worse U-Haul place I have ever been to

THEODORE H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

The cab smelled like Ann ashtray, the windows were filthy, and the steering of the vehicle was very poor; more than 4 inches of play in the steering wheel. The lady that helped me was friendly, but her boss was curt and not friendly at all. There are two other locations close to this one, Rhodes and the one on Hunter Road. I'll be using them instead going forward

Jams C. 
Rating:
1.0

We went to an empty field across a gravel road from the ministorage. There was no one there. The key was in the cab, and we had to hook up the auto hauler ourselves. I threw my back out doing that. One of the safety chains was broken and rusty. We had to wait until the next day to go to a main Uhaul place to get that fixed. Then, about 60 miles down the road, the A.C. broke down. We had to get another truck. In short, our 7 hour trip took 12 hours. How happy were We? On a scale of 1-10, you guys got a 2.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd S. 
Rating:
5.0

Your system was down nationwide and we waited over an hour to be able to get our truck. This was not the location's fault . It did cause customers to be delayed and was frustrating .

Donna T. 
Rating:
5.0

Great service and very friendly staff. They help you with any issues out of your control..

JOHNNY I. 
Rating:
4.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

Customer did not leave a comment.

Grady F. 
Rating:
1.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

REA H. 
Rating:
3.0

I dropped truck off during off hours so I had no communication with personnel to give rating.

Kristen S. 
No reviews have been submitted for this location.

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