Customer Reviews for Open Pantry
(U-Haul Neighborhood Dealer)

104 reviews

408 Rockmart Rd   Villa Rica, GA 30180

(770) 456-0758

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(770) 456-0758

408 Rockmart Rd
Villa Rica, GA 30180

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Clerk was rude and charge me falsely! Gas was on a half tank when I left, actually topped it off at that gas station. Also charged for an extra day and was not supposed to. This does not need to be an authorized U-Haul location!

TANJA S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

I was overcharged for fuel I drove 22 miles I added fuel before returning the truck and I was charged for an additional 8 gallons of fuel. I would like customer service to reach out to me I tried calling but the hold times were excessive.

Jennifer A. 
Rating:
1.0

No receipt given or known information before booking or after from the salesperson.

Nakeira W. 
Rating:
1.0

pick up location really sucked. It took 2 and a half hours to complete all the up-loads and hoops you had to jump through and then had to put up an extra $100 to complete.

Jerry H. 
Rating:
1.0

Contactless is available online but the gas station doesn't allow when you get there. Customer service is poor. This was a horrible interaction.

Jason B. 
Rating:
3.0

"Uhaul" part was excellent. Clean, well maintained, working A/C. Staff at Open Pantry friendly and no issues as with them as far as rental. My only complaint is that they list their hours as 8-5 everyday, but on the Sunday I went, there was no one present until an hour and a half (9:30) later. If you are on a tight schedule, this location may leave you somewhat frustrated. Other than that, 9/10; would use them again.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

jackie D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
1.0

The original location did not have the vehicle that I booked as a guarantee booking, the person just through his hands in the air and told me to call uhaul, I had to drive to a second location to get a vehicle. At the second location the rental was OK, until I got my receipt and saw I was charged for services I did not use.

Jan J. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Cozique S. 
Rating:
2.0

I was charged for pads that i didnt purchase or use returning the truck. Online. Had two wheel dolly

COZIQUE S. 
Rating:
1.0

Not text the customer threatening to issue a warrant for their arrest when trying to over charge the customers credit card and the charges are denied.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Not at all satisfied with Uhaul but the rental location was great!

Jeannette B. 
Rating:
5.0

Customer did not leave a comment.

fredrick T. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
2.0

I dropped off this unit at about 10:30 yet it says I dropped it off at 11:45

TIMOTHY B. 
Rating:
3.0

I was sent the wrong address for pick up. When I picked up the truck, the air conditioning didn't work.

Alison S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

They had no clue what they were doing. They had to be given the same information over and over. After we left with the truck, they called me to ask me when I was going to come and pick up the truck that I had reserved. I told them that we had just left there from picking up the truck. The man that called said that he would just go ahead and cancel the reservation. The people were the same way when the truck returned. I WILL NEVER RENT A TRUCK FROM THERE AGAIN. I have rented from U-Haul many times. This is the only time that I have been disappointed.

Connie T. 
Rating:
5.0

Customer did not leave a comment.

Artravious R. 
Rating:
5.0

Good experience

Ritaria S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
4.0

Customer did not leave a comment.

rachel C. 
Rating:
5.0

Customer did not leave a comment.

Jeanette G. 
Rating:
4.0

I had an good experience very nice customer service through U-Haul customer service I really appreciated everything they did in the follow up was fast and helpful.

shnise latreese P. 
Rating:
5.0

Keep the good work!

Reinaldo A. 
Rating:
5.0

Customer did not leave a comment.

billy T. 
Rating:
3.0

The truck was garbage the front end shakes like crazy at 55 mph and when you make a turn you have to manually straighten the wheel up or it will continue turning instead of straightening up its self it also ran very rough

JEREMY H. 
Rating:
3.0

We could not understand one another's point of view. I could not understand their procedures on how to rent the vehicle.

JARVIS D. 
Rating:
5.0

Customer did not leave a comment.

Dakota M. 
Rating:
1.0

Customer did not leave a comment.

Devin G. 
Rating:
1.0

Customer did not leave a comment.

Cornelius F. 
Rating:
2.0

I went inside this location to purchase fuel for the truck prior to returning it. I was then charged $58 for not refueling the truck? The store clerk was also not friendly or inviting.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Sherrell B. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Truck was difficult to turn steering wheel, especially in a turn.l

HARRIETT B. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
3.0

Customer did not leave a comment.

Shanda L. 
Rating:
3.0

First truck - Battery dead. Had to move to larger rental. This rental had issues with the blower. It didn't matter what setting the direction of blower was set, ( vent, defrost, feet etc..) It only would blow on the windshield. This could be a safety issue with fogging not to mention we burned up due to the temp that day. The location for pickup/return was fine.

Carl S. 
Rating:
5.0

Store owner was friendly and helpful.

Debbie robert B. 
Rating:
5.0

A sign stating where the office is

adrianeugenu L. 
Rating:
5.0

The people in this place are kind, personable, and helpful. And since I had a small car, they allowed me to leave it there while I rented the truck. Thanks to UHAUL for having people like that on your team. The experience was so good that I do not hesitate to rent twice in the same place.

Angel Z. 
Rating:
5.0

Las personas en este lugar son amables , agradables y serviciales. Y como tenía un carro pequeño me permitieron dejarlo alli mientras rentaba el camion. Gracias a UHAUL por tener personas asi en su equipo de trabajo. The people in this place are kind, personable, and helpful. And since I had a small car, they allowed me to leave it there while I rented the truck. Thanks to UHAUL for having people like that on your team.

Angel Z. 
Rating:
4.0

Customer did not leave a comment.

chico W. 
Rating:
5.0

Customer did not leave a comment.

temeka H. 
Rating:
3.0

With all the Coronavirus that is affecting our country, I advise U haul to make sure they sanitized all their vehicles from top to bottom. Defogging them is a good way. Thanks, Felicia Walker

Felicia W. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

raymond eric H. 
Rating:
3.0

Customer did not leave a comment.

Tessia P. 
Rating:
2.0

UHAUL debited my account for $150.07 and the local operated also debited my account for $74.50. I need an explanation urgently on the arbitrary charges. Spoke to local operator informed me that it was UHaul that is responsible for the charges. So I am hoping that someone can get me an explanation.

Kenneth A. 
Rating:
5.0

Not a thing! I was extremely pleased with the friendly person who processed my rental, and how helpful and patient he was with this senior citizen. The vehicle was very very clean. I was very impressed with the entire experience.

Kay G. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
4.0

Paperwork

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

LaSidney B. 
Rating:
3.0

Customer did not leave a comment.

Kaitlin H. 
Rating:
4.0

Customer did not leave a comment.

claire A. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The truck was clean but it didn't not seem to be maintained. The truck needed an alignment bad. The steering was and it jerked real bad.

Carlos T. 
Rating:
5.0

Nothing they were great

Pearlie T. 
Rating:
3.0

Didn't know or understood the process, be leave it was their 1st time

Earvin J. 
Rating:
5.0

Thanks you, i recommended every one i now thanks

MAMADOU S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
3.0

Market is the uhaul location better, we were confused when we pulled into a gas station. Also I felt the price was very high especially when I only had the truck for two hours and the commute and back was no longer than fifteen minutes apart.

Keneisha B. 
Rating:
1.0

I had my pick up time for 12pm. I arrived at the location at 12:14pm. The rental was available. However, the worker stated that he didn't have the appliance dolly offered the regular dolly. I explained to the worker that this rental was done online and the website stated that the appliance dolly was at the store. The worker responded that it might be a mistake. I said no and the work stated that his manager will have to get the requested dolly and it will be in an hour. I come back an hour later to get the dolly and rental. My day was compromised, due to the poor service of the above store location.

Tony E. 
Rating:
3.0

Customer did not leave a comment.

Susan O. 
Rating:
3.0

Improve check out process

Charles J. 
Rating:
2.0

Customer did not leave a comment.

arzoo B. 
Rating:
3.0

Truck was dirty inside, smelled like smoke, had cigarette ash in cup holder and a cigarette butt in the door handle.

Justin H. 
Rating:
3.0

Was put as a in state delivery and not a one way but the Uhaul manager fixed all of this

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

jody B. 
Rating:
2.0

The truck was dirty and smelly. The gear downshift when going down the hill which slows you down and jerks the truck suddenly. Bad experience

Joey W. 
Rating:
1.0

We took pictures of the fuel and mileage and on return they said the would finish paperwork and email us the final receipt. We returned truck with more fuel than we picked up with and sent email with pictures. We still haven't heard anything!! RIP OFF!

Jay S. 
Rating:
5.0

Great service, they were very helpful in choosing the right size truck for the thing that had to be moved. They have my business whenever i have to move anything in the future.

Albert F. 
Rating:
3.0

An unfair rating on personnel & location. The location was out of the way but findable. The single clerk manning the store would not come out to inspect the vehicle although it was in the same condition we got it. FYI driver's side wiper "chatters" and the driver's side mirror could not be adjusted for a good view of following traffic. Returned with more gas than when received & all packing pads

William S. 
Rating:
5.0

Customer did not leave a comment.

GINGER P. 
Rating:
3.0

Customer did not leave a comment.

Rebecca J. 
Rating:
2.0

Representative at this location completely botched our order and now we are being charged for her mistakes. Overall, she seemed like she was not sure what she was doing and we are paying the price for it. We were forced to use a larger truck because the renter of the one we ordered failed to bring it back in time and she quoted us $10 for the larger truck; we wound up paying $70 more for it plus now even larger fees for dropping the truck off at a location that she failed to record on the order after we clearly told her it was a one-way truck and we would not be returning the truck to her location. Overall very displeased with the service.

chandler S. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Ben J. 
Rating:
3.0

More training on how to properly rent the equipment. Store owner took 20 minutes for payment!

Maverick C. 
Rating:
5.0

Sandra was very professional and friendly. She explained everything in detail and was very helpful. Thank you Sandra

David R. 
Rating:
2.0

The dealer is a convenient store and the customer has to stand in a small area between the counter and a shelf to fill out information.

Classie L. 
Rating:
5.0

Customer did not leave a comment.

TAWANNA P. 
Rating:
5.0

Very nice man at convienance store. Easy pick up and drop off. Works out good. Thank you.

Charles W. 
Rating:
3.0

I filled out all the info on line to rent the tow dolly, then had to do the same thing at dealer, wasted 30 minutes. No more completing online rental waste of time

Wilfred J. 
Rating:
1.0

Absolutely not !!! Truck was awful to drive. Steering was messed up. Truck wouldn't go into park. Would not use this place again

Shirley M. 
Rating:
1.0

A total nightmare. This location is not qualified in rental. I rented and paid on line. Upon arrival,the people had no idea what they were doing. Took 2 hours of waiting and several phone calls to uhaul to finally be able to get the uhaul. I was charged twice for the rental,which payment was returned after several days. I plan to never rent from uhaul again

Tony C. 
Rating:
5.0

Well, nothing maybe lower the cents per mile other than that.. I always enjoy my drives with uhaul.

Arther C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

The person who was in charge of helping with hooking and dismounting the trailer had no knowledge as to how it worked. A bystander actually helped me hook up the trailer properly. Also when returned the trailer, the person whom I rented it from had no clue how to remove the trailer. He said he would call someone and find out however the other person on the line was of no use. I had to haul the trailer to an actual U-Haul location for them to assist me in removing the trailer off of the ball hitch. Furthermore, I was inquired a second day charge by the original location of pick up, but I dropped off the trailer at the certified U-Haul location the same day. I DONT NOT RECOMMENDED ANYONE TO RENT FROM THE “OPEN PANTRY” LOCATION. The people there are not KNOWLEDGEABLE about hooking up or dismounting a trailer!! Worst experience I've had with U-Haul!!

mikahel M. 
Rating:
1.0

This was a run-down gas station. My rental was interrupted several times so the attendant could take other customers. There was no assistance in hooking the trailer to my truck.

MATT W. 
Rating:
5.0

The owners of this location are knowledgeable and very customer service oriented. They helped us choose the truck that was right for our needs

Lori R. 
Rating:
1.0

The clerk at this location was not familiar with the mobile check out process. I had to wait an extended length of time before I could get the keys and complete the check out process.

Sherry J. 
Rating:
5.0

They were very nice and patient when I had to get information from my truck. They were good people.

Elijah N. 
No reviews have been submitted for this location.

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