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Karen I
Customer Reviews for Operation Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great folks.
PETER PGreat job, very professional.
STANLEY SI received great customer service and assistance from the Uhaul in California City. I will definitely rent from them again in the future. The staff was extremely helpful and made the rental experience a positive one. Thank you.
ARNOLD DI had a bad experience and I was overcharged
Samantha Bself drop off, location was closed
Jared EAmazing customer service. The lady that helped with my trailer rental is beautiful.
ADAM MI'm not sure
DANIEL CThe service was excellent Operation Safe very friendly and helpful every step of the way. I have been back 3 times already and will recommend the service to everyone I know who needs U haul service at that location. Thanks so much.
Denee BI was over charged for mileage, and i told the uhaul lady which did not do anything about.
JOE GI didn't understand what the location was but it didn't really matter because many uhaul locations are other businesses that also do uhaul business. The lady that I got the trailer from was knowledgeable and helped me get hitched up properly. I appreciate that I didn't have to drive miles to get a uhaul trailer.
PAUL SVery nice professional staff
NAJEEB D24 hour reservation Rushed to turn in my U-Haul because it was someone else that they reserved it for I got a call 4 hours after I rented it letting me know that I needed to return it at 11am exactly because it was going to be re-rented to someone else I couldn’t make the deadline because I work 11pm to 7:30am at the USPS warehouse in Valencia ca so after getting off work and driving for 1:30 minutes I got home at 9:15am just to have to rush to finish packing and unpacking the truck it was a absolute nightmare I definitely wouldn’t recommend this U-Haul place Also they lady Jessica kept my ID then called me about 45 minutes later to say she had it and that she could just drop it off at my house as if I’m not in the process of moving my things into storage, that I had to rush out of the uhaul and I had to leave all in front of my storage just to return the U-Haul yeah I told her know I will come get it then she tells me I need to hurry up because they close at 1pm on Saturday TOTAL NIGHTMARE AVOID THIS PLACE
JACQULYN KLocation was great, uhaul needs to improve its app though
MIGUEL SThey will rip you off with a large amount of hidden fees.
KEESHA CExcellent service.
CYNTHIA CI was 100% satisfied with everything with this location. They both made a really hectic and stressful situation really easy and made the minor hiccups pretty smooth. And when she noticed that the discount on the trailer wasn't added she made SURE that it was. Thank you Jessica for everything 10/10 experience for me. Now the truck itself I picked up from another location and was a complete mess with food crumbs left all over and stains from drinks were left on things. But the truck itself was good, just needs to have cruise control though because 300 miles of nothing but freeway SUCKS without it
BRANDON SWe had an issue with a tire while we were way out in the desert. We contacted uhaul roadside assistance and they came out fairly quickly, even to such a remote location, and took care of it. That, along with getting the professional equipment and support that uhaul provides, will keep me coming back. Good job uhaul!
paul aNot a thing.
MARVA BGreat service. Very professional .
gerald nKeep up the great job. Definitely will turn to UHAUL for any of my transportation or moving needs
MICHAEL LNothing. The service here was excellent.
CAROLYN HOnly comment I have is you shouldn't try making a customer pick up from different locations.
RAYMOND BHelpful and friendly!
Stan HMy experience was great. The customer service. The vehicle. The price. All excellent.
Johnny AThe owners of the shop where I rented the U-Haul are the sweetest couple and they're very professional.
Latoya L